Walter Dropbox Community Moderator

Did you grant Dropbox full disk access as outlined here as well @"TRC117"?

Hi @"son_ste", I just merged your post under this discussion as I think your query echoes the OP (original post) here. Feel free to take a look and let us know if you have any other questions. --- Ciao @"son_ste", ho appena unito il tuo post a questa discussione poiché penso che la tua domanda faccia eco all'OP (post…

Hey @"TRC117", sorry to hear you're having issues with this. Could you please send us a screenshot of the options you get when you right click on files in your Dropbox folder and another one of the app's exact status and version as shown in your menu bar? This would help us assist further. 

Hi @"ch4rl13", sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, have you tried clearing the app's cache at all since you first noticed this?

Hey @"AndrewW1",thanks for clarifying that for us. In order to download all the content of your team, you'll need to make sure you have access to the folders via the content tab. Once this is done, you can download all of your files through your homepage. After you've downloaded (and backed up) your content, you can remove…

So, you'd like to backup your internal hard drives Dropbox using the Dropbox Backup feature. Is that correct @"wonsnot"? If that's so, I'm afraid it's not possible at the moment as you can only backup your computer's OS folders like Downloads, Desktop and Documents and supported external drives at the moment with Dropbox.…

Sure thing @"thedbuser" - just let us know of any updates!

Hey @"jlmferguson" - it seems that you checked the status page a little bit before it got updated. If you check now, you'll see that there's a partial outage at the moment that's under our radar. We'll update you once we have more information to share. 

Hey @"wonsnot", could you elaborate on the problem you're facing so that we can assist further? 

Hey @"HelloHoffy" - thanks for your feedback on this. It's been noted in our system. Please let us know if you have anything else to add. 

Hey @"JulieBee", sorry to hear about this. Could you send us a screenshot of your plan tab and clarify where exactly are you getting a notification that you're out of quota in Dropbox?

Hey @"ikala", sorry to hear you're having issues with this. Are you not getting an option to delete the backup on this page at all? Have you maybe tried clearing your browser's cache or trying another browser? 

Hey @"hales1", can you please elaborate on the problem you're facing and provide some additional information so that we can troubleshoot? For example, what is your device's OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar/system tray? Any additional information is more than…

Are you doing this via the Dropbox mobile app or through a web browser @"Scouser01"? 

Thanks for clarifying the app's version for us. Could you maybe send us a screenshot of the app's exact status as shown in your system tray at the moment too @"Scanlon44" ? 

Hi all, thanks for your reports so far. Can you please let us know if you see the same behavior with our latest, stable version of the desktop app from this page? If you do, we'll reach out via email to investigate a bit further. 

Thanks for the screenshot @"goBiGGER" Could you try the latest, stable version of the app from this page and let me know if this persists? 

Hey @"NRW1", I'm sorry to jump in here, and sorry to hear you're having issues with this. Have you gone through the information outlined in this Help Center article? If you did and this persists, can you try turning camera uploads off and then back on through the app's settings? Let us know of any updates!

Hi there @"thedbuser", sorry to jump in here. There must be a process or program on your computer that's bringing these files back and causing you to go out of quota. Can you please hover your mouse over the 'Desktop' mark shown in your screenshot and see if you can recognize the device's name? You can see a list of your…

Hi @"chosen2945", @"DCabral" & @"JAKuchenbrod" - sorry to hear you're also having issues with this. Can you please take a look at your homepage and your backup page as well and let us know if you see any files or folders there? Also, what exactly is reported in your plan tab in regards to your quota? 

Hi @"ParthProLegend", sorry to hear about this. May we reach out via email to have a further look into this matter? 

Hey there @"Scouser01", thanks for using Dropbox and welcome to our Community! You can check the plan you're on at the moment on your account's plan tab. As for the Dropbox Vault feature note that it is available to users on the Dropbox Plus, Professional, and Family plans at the moment. I hope this helps!

Hey there @"Tfrancis1" & @"Jeremybenhamou", could you send us a screenshot of the exact error you're getting or the last page you can get to? 

Hey @"andy37", sorry to hear you're having issues with this. It seems that the problem comes from the 3rd party app you're using and not Dropbox. Have you reached out to them to ask about this perhaps? 

Did you give Rich's suggestion a go to see what people are seeing when accessing your shared links @"KBettmann"? 

Hey @"tzellers", sorry to jump in here, but could you try the latest version of our desktop app from this page and let us know how it goes? If the issue persists, we can reach out via email to investigate further, if that would be OK with you. 

N worries @"JG25" - you've got

Hi @"MarkK01886", sorry to hear about your syncing issue. Can you please let me know the desktop app's exact status as shown in the menu bar/system tray of both of your devices? This will help me assist further. 

Thanks for clarifying that for me @"32anderson23" Could you also send us a screenshot of your plan tab to see what's reported in regards to your quota? 

Hey @"Chrism77", sorry to hear this persists for you. I'm not sure if this would do the trick, but have you tried disconnecting the integration from your Connected Apps tab and re-connecting it through the App Center anew?