Walter Dropbox Community Moderator

Hey @"Fernando F", sorry to hear you're having issues with this. Could you have your friend copy the content of the folder into a new folder and then try to share that one? If you still get the same error when trying to add it to your account, please send us a screenshot of the exact message you get and clarify how much…

Hi @"Starseed", thanks for sharing your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. 

Hey @"uec911", thanks for your feedback on this - it's been noted in our system. In the meantime, maybe the Recents section would do the trick? Keep us posted!

Can you confirm your device's OS and the app's exact status and version as shown in your menu bar then @"Mandy_Yuille"? Have you rebooted your computer since you first noticed this? 

I'm happy to hear this worked @"tko1908" Let us know if anything else comes up!

Take your time to test this out @"tko1908" Just let us know of any updates when you get the chance.

We're happy to hear it's sorted now and thanks so much for keeping us in the loop on this @"Scanlon44" See you around the Community and take care!

I'm glad to hear it's working now and thanks for keeping us in the loop @"mattiaa" Can you let us know if it's working for you now as well @"Mandy_Yuille"? 

Do you happen to have a lot of licences on your team account @"BillyG"? Can you maybe check from the members tab to see if there's a member of the team that's showing high storage usage? You can do this by clicking on the column header twice as this would sort the members from largest to smallest. 

Hi there @"jdpak2", sorry to hear you're having issues with this. Can you please let us know if you notice this on a specific file type or if it's affecting all of your files? Thanks!

Hey @"spmish", sorry to hear about this. Can you please let us know the version and status of the Dropbox app installed on your machine? Also, have you ensured that you're running Nautilus 3.10.1 or later? Any additional information is more than welcome!

Thanks for your feedback on this @"stalkerski" - it's been noted in our system. Let me know if you have anything else to add. 

Since you're on the 2020 release of Paper now, all new Paper docs will be created and organized like any other files on dropbox.com. Are you having issues with locating any of your previously created Paper docs @"SirLothar"?

Hey @"Architetto D.", sorry to hear you're having issues with this. Can you please clarify the type of files you're noticing this happen with? Are you perhaps referring to the issue you had reported back in January posted here? Any additional information is more than welcome!

Hey @"SirLothar", sorry to jump in, but can you navigate to the menu button on the upper left or your page and select Paper from the options there? It should look like this:

Hey @"gezille", thanks for using Dropbox and welcome to our Community! It seems that your device was/is eligible for the 6 month promotion and the annual mention in your second screenshot is not correct. Do you see the promotion's expiration date perhaps in your plan tab? Any additional information is more than welcome!

Hi there @"fabmol", sorry to hear you're having issues with this. Can you please clarify if you're making sure that the desktop app is 'up to date' and not still syncing in your menu bar when checking your file requests? Let me know what you find and we'll take it from there, Fabio. 

If syncing gets stuck at the exact same number again, please send me a screenshot of the app's exact status so that we can have a visual too @"Berlin" Thanks so much!

Hey @"Berlin", sorry to hear about your syncing issue. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar on the affected device? Have you tried fixing your hardlinks and permissions as outlined here since you noticed this by the way? Keep me posted!

Could you download and install the latest version of the desktop app from this page and let us know how it goes @"billstangel"?

So, in this case, you can change from using an authenticator app to receiving an SMS text to access your account or disable the feature in general. Can you give this a go through your account's Security page and let me know if it helps @"stalkerski"?

Hey @"SashaM", sorry to hear you're having issues with this. Can you please clarify your device's exact OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar as well? Have you tried pausing syncing or quitting the app when editing the files through the 3rd party apps you…

Hey @"carolecarre", welcome to our Community and thanks for using Dropbox! The easiest way would be to install our Android mobile app and upload your files using the (+) button from there. Once you're done with uploading them to Dropbox, you can go ahead and delete the originals from your mobile. Otherwise, you could also…

Hey @"drabtz", could you elaborate a bit more on the issue you're facing and provide some additional information such as your device's exact OS version, the version of the mobile app installed there etc.? 

Hey @"Emma19" - sorry to hear you're having issues with this. Have you cleared your browser's cache or tried another browser since you first noticed this?

Hi @"BillyG", could you clarify where exactly you are looking to calculate your members' accounts storage? The backup of each member would be in their personal folders so it wouldn't be accounted for in the team or shared content.

Hey @"pk_nyc", sorry to jump in here, but could you ask them to clear their browser's cache or try another one? Also, have they tried rebooting their computer and router at all since they got this message? If it's not too much to ask, could you also clarify the app's extension? Is it perhaps an archive/zipped file or a…

Hey @"stalkerski", welcome to our Community and thanks for using Dropbox! Can you please clarify what exactly you'd like to accomplish here? Do you want to disable the Authentication App as a way to log into your account since you're using security keys now, am I getting this right? Let me know more and we'll take it from…

Do you happen to have any 3rd party apps like backup, syncing or security services running on your computer @"TRC117"? If so, please have a look here as you might some useful information. In any case, please keep me posted!

Hi @"myownbiggestfan", sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting? Also, have you tried clearing the apps' cache since you first noticed this?