Walter Dropbox Community Moderator

Hey @"yonialter", thanks for using Dropbox and welcome to our Community! It's possible that you almost reached your account's quota limit at some point since you received that email notification. Since you checked your account's plan tab and you can see that you're well below your quota limit, you can safely ignore the…

I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Patrick. See you around the Community and have a lovely weekend ahead!

Hey @"emphyrio", sorry to jump in here, but could you reboot your computer and try hiding and re-enabling the icons on your computer to see if that makes any difference? If the issue persists, you might need to contact Microsoft Windows Support for further assistance. 

Thank you for sharing your idea. We have looked into this, but it is not something we are actively working on at this time. We regularly review these ideas, and we will keep you updated if this idea moves forward in the future.

Could you try clicking on deleted backups and permanently delete any files or folders that might come up @"Nate_Fzt" ? This should help get your space back. 

Did you reboot your computer and the desktop app as advised earlier @"Scott S.77" ? If so, you could reinstall the app and let us know how it goes. 

Hey @"beeflin", this should be resolved now. Can you reboot your compute and/or quit and relaunch the app and let us know how it goes?

Hey @"Nate_Fzt", thanks for using Dropbox and welcome to the Community! Could you please let us know what exactly is reported in your plan tab in regards to your quota? Also, do you see any files or folders taking up space on your homepage or your backups page? Let us know what you find!

Hi there @"msheppard", sorry to hear you're having issues with this. Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Have you by any chance tried fixing your hardlinks and permissions as outlined here perhaps? Keep us posted!

Hey @Sydmell, sorry to hear about this. Can you please let us know if you're trying to upgrade your account via the app store on a mobile device or if it's through the website directly? If you could also send us a screenshot of the exact error you're getting, it'd be very helpful.

Hi there @skuchukh, sorry to hear you're having issues with this. Can you please let us know if you're getting any specific errors when trying to submit the form to contact our support team? Did you also try from another browser while not logged into any Dropbox account perhaps? 

Hi there @"SteveBraff", sorry to hear about this. Can you clarify how exactly you are accessing the Word doc in the first place? Is it through the website directly through the Microsoft Office online integration or are you opening the file in Word on your computer? Does it happen with a specific hyperlink or is this…

Hi @"BG Mahesh", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting along with the desktop app's exact version and status as shown in your menu bar? If you can access the desktop app's preferences, can you take a look at the location of your Dropbox folder and let…

Hey @says, sorry to hear about this. Can you clarify if the app is 'up to date' now or still syncing in your menu bar? Before reinstalling the app, could you maybe try these steps to fix your hardlinks and permissions and let me know how it goes? As for the MacOS update, you can have a look here for more info about the…

Hey @"Andrew2023", thanks for using Dropbox and welcome to the Community. Could you let us know if your shared links are/were giving a specific error? If so, I'd appreciate a screenshot to have a visual too. Also, when you say your folders were moved to 'shared workspace', could you send us a screenshot of how it looks on…

Hey @"rileybeebs", sorry to jump in here, but could you let us know if syncing is still stuck at the exact same number of files? If so, I'd appreciate a screenshot of the app's exact status and version as shown in your menu bar at the moment. 

Hi there @"BigSneeze", sorry for the late response and thanks for your patience while we were looking into this internally. We heard back from the team and it seems that GUI access is required for login while remote login via the terminal is not supported. However, once a user logs into their Dropbox on this server, they…

So the issue is with uploading the files not sharing them - is this correct @"Arielbar"? 

Hey there @"AnotherGuy", I'm not sure I understand your query; could you elaborate a tad please?

Hey @"natasha123", sorry to jump in here, but could you clarify if you're referring to email notifications, notifications on the website or in-app notifications perhaps? Also, are you part of a team account or are you using an individual one? Do you happen to be following the mentioned shared folder by any chance?

Hey @"Jane", sorry to hear you're having issues with this and thanks for taking the time to share your thoughts on this. Have you tried reaching out to our support team through this link for further assistance? If not, let me know and I'll be happy to open a ticket for you from my end so that we can have a further look…

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Not Your Average Karen" See you around the Community and take care!

Hey there @"Arielbar", sorry to hear about this. Can you please reboot your device and/or clear the app's cache and let us know if this persists? If it does, I'd like a screenshot of any errors you might be getting or the screen where you get stuck. Also, if you could clarify your device's exact OS version and the version…

Hey @"elizabeth13", sorry to hear about this. Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device? Also, what exactly is reported in your plan tab at the moment?

I see; thanks for the additional information @"djrocks66" Let me know the app's exact status and version when you get the chance and we'll take it from there.

Hey @"Scissoir and Glue", sorry to hear about this. Can you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar at the moment? 

Hey @"Scrappy_Monkey", thanks for your report. Could you try updating the version of the Dropbox mobile app and let us know if this persists? 

Hey @"darrylschick", thanks for the additional information. Can you please reinstall the desktop app and let us know if this persists? 

I see, thanks for the additional info @BobbiBamf In that case, I'd suggest that you follow these steps to contact Apple regarding a refund since we are unable to provide refunds directly for iOS in-app purchases. I hope this helps!

Hey @"syedmaz", thanks for using Dropbox and welcome to the Community! I'm not aware of any recent changes on the login flow, but let me check with the team and we'll get back to you. If you could share some additional information like how this is affecting you and/or screenshots would be much appreciated. Thanks!