Walter Dropbox Community Moderator

Hi there @"Miguel Mostafa", sorry to hear about this. Could you let us know how long has the desktop app been stuck at syncing? If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it. While we're at it, have you rebooted your computer at all lately? 

Thank you both for your updates @"mattiaa" & @"Mandy_Yuille1" - much appreciated. Can you please confirm that you're not having any issues with sharing links to your files or folders when you do it through our website instead of the desktop app? 

Hey @"lolaluna", thanks for using Dropbox and posting on our Community! I'm afraid the option to have your files online only is not available to Basic accounts at the moment, only users on Dropbox Plus, Family, Professional, or Business plans. I hope this clarifies!

Hey @"LoriRB", sorry to jump in here, but could you maybe try these steps and let us know if they helped improve matters for you? 

Can you send us the full-page screenshot so that we can see if the app is 'up to date' or still syncing @"mattiaa"? Also, could you take a look at the app's preferences under the Sync tab and let us know where your Dropbox folder is located? 

Since the error persists, could you perform a clean, advanced reinstall and let me know how it goes?

Hi all, thanks for your reports on this. We just checked back on this internally and it should be fixed now. If you're still facing issues with this though, you could try clearing your browser's cache and cookies and try again. Keep us posted anyhow!

Thanks for the additional information @"sercan karakaya" - much appreciated. May we reach out via email to have a further look internally at this point? 

I'm afraid you'd need to contact Grammarly's support for more information on the progress of this issue. Let me know if you have any other questions, Gloria. 

Have you tried deleting the shared link and re-creating it anew @"KBettmann"? Maybe that will do the trick.

Hey @"Mandy_Yuille1" & @"mattiaa", could you confirm that you've granted full disk access to Dropbox as outlined here? If you did and this persists, a screenshot of the app's exact status as shown in your menu bar would be much appreciated. In the meantime, you can use the website instead. 

Hey @"sercan karakaya", sorry to hear about this. It sounds like your shared links may have been banned. Did you receive an email from Dropbox informing you about this perhaps? Let me know what you find and we'll take it from there. 

Thanks for the quick response, Siobhan - much appreciated! Can you please quit the desktop app, reboot your computer and the relaunch the Dropbox desktop app again?

Hey @"gloriacc88", sorry to hear you're still having issues with this. May I ask if you happen to be running Grammarly on your device? If so, you might want to take a look at this discussion as well. 

Are they still having issues with accessing your shared links @"KBettmann" ? If so, a screenshot of what they get on their end would be much appreciated. 

Hey @"Sydenham", sorry to hear you're having issues with this. Could you please click on the blue hyperlink and send us the whole error log so that we can have a better visual? Thanks!

Hi @"jdpak2", would you be able to post a couple of screenshots so that we can have some visual samples as well? Have you considered amending your shared links to have them force download the content they point to rather than previewing it? 

Do you happen to be running any antivirus or ad-blockers @"R-" ? If so, could you temporarily disable them and let us know if it improves matters for you? 

Hi all, thanks for your reports so far. I just wanted to let you know that our engineers are aware of this issue and they're actively working to fix it. We'll let you know more once we have an update to share.

Could you maybe navigate to this page and let me know if you find anything there @"dino_batista"? 

I'm glad to hear it's sorted now @"marivasel" - thanks for keeping me in the loop too. See you around the Community and take care! 

If you're using an incognito window of your web browser you shouldn't be logged into a Dropbox account already @"KBettmann" Can you give it a go and let us know the results? 

Hey @"marivasel", sorry to hear you're having issues with this. Can you click on the arrow that shows up next to the 'Modified' header and from there click the 'size' option? 

Thanks for clarifying that for us @"BD_CSB" Could you also let us know the app's version and status as shown in your taskbar? Also, have you tried reinstalling the app since you first noticed this?

Thanks for the screenshot @"earlmuck" So you'd like to uninstall Dropbox from your computer completely - right? If that's so, you can follow the steps outlined here. 

Hey @"R-" - sorry to hear you're having issues with this and thanks for all the details. Just one last thing though, have you ensured that your browsers are completely up to date? If you did, you can also try clearing the browser's cache or even try an incognito window with no extensions or plugins running. Keep me posted…

Hey @"earlmuck", thanks for posting on our Community! Can you please send us a screenshot of the exact message you're referring to? This would help us assist further. 

Hey @"joelme123", thanks for posting on our Community! I believe the feature that you're looking for is our file requests. As for how you'd be achieving what you had in mind, you can start from this discussion and this one. I hope this helps!

Hey @"Red Gerran", sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Hey @"dino_batista", sorry to hear about this. Can you please clarify what's shown in your plan tab in regards to your quota? Do you see any files or folders taking up space on your backups page online perhaps? As for the content of your Dropbox folder, have you ensured that you don't have any selectively un-synced…