Walter Dropbox Community Moderator

To clear your cache, please follow the steps listed below @"elfrock" - Navigate to the “Personal” tab - Tap the gear icon in the upper-left corner of the screen - Select “Clear Cache” If the issue persists, please send us a screenshot of the last screen you can get to so that we can have a visual as well. Thanks!

Hey @"TommyZW", sorry to jump in here, but I just wanted to mention that it's expected to receive this display limit error when trying to view or scroll through a large amount of files via the Dropbox app. As a workaround, we'd recommend using the Dropbox site via a browser.

Hey @"Bleke", sorry to hear you're having issues with this. Can you please try rebooting your computer and try again? If you have an antivirus or firewall running, you can also disable them temporarily to see if that improves matters. Should the issue persist, please send me a screenshot of the error you get so that we can…

Hi all, I just wanted to let you know that we're aware of this issue and looking into it. In the meantime, could you try the following steps and let us know how it goes? * Open Finder. * Right-click the Dropbox folder * Click Make online-only or Make available offline to reset. Note: You will need to select the Dropbox…

Hey @"all-at-once", sorry for the late response. If you're still having issues with this, could you try the following steps and let us know how it goes? * Open Finder. * Right-click the Dropbox folder * Click Make online-only or Make available offline to reset. Note: You will need to select the Dropbox folder (as in the…

Hey @"lemonbird", sorry to hear you're having issues with this. Can you follow these steps and let us know if they helped? 1. Navigate to your backups page 2. Click on Show deleted backups 3. Select your backup and click on permanently delete This should help get back your space. 

Hey @"ak_alpenglow", sorry to hear about this. Can you please let us know some additional information about the issue you're having so that we can assist further? 

Backing up your files to Dropbox is different than syncing them @"jaroslawistok" If you'd like to see these folders within Finder, you can copy them inside your Dropbox folder and let the app sync. 

Hey @DG Wilson, thanks for using Dropbox and welcome to the Community! It looks like you're looking at your homepage's Recents section, can you navigate to the file you'd like to delete from your All files tab and delete from there? Keep me posted! 

Hi there @"elfrock", sorry to hear you're having issues with this. Can you please let me know if this happens with only a specific file or if others are affected as well? Have you tried clearing the app's cache since you first noticed this? Also, are you able to preview this file normally on the website via a web browser?…

Have you tried clearing your browser's cache or another browser @"BillieRose"? 

Hey @"BillieRose", sorry to jump in here, but is your link giving you a specific error or is it just not loading? Can you access the link normally and download the file to open it locally on your device? 

Hey @nickfroud9, sorry to jump in here, but I can see that you're in direct email communication with Nancy via the ticket she opened for you. For further assistance on this, please refer to your open ticket as this would help speed things up since we can't help much with account specific queries here, on the Community.

Hey @"felipera29", sorry to jump in here, but could you try clearing the app's cache and let us know if this message comes back?

Hey @"andry88", sorry to jump in here, but I just wanted to mention that if you'd like to look a bit further into this, we could send you an email to the email address that's connected to your profile here, on our Community. Let us know if you'd like that and we'll take it from there. 

Hey @"Matilda Gibson", sorry to hear about this. Have you by any chance tried to contact our support team about this? If so, please let us know your ticket ID so that we can look it up in our system. If not, just give us a nudge here and we'll send you an email to the email address that's connected to your profile here, on…

Hi there @"Aloha1", sorry to hear you're having issues with this. Can you please let me know what exactly is reported in your plan tab in regards to your quota? Also, when you say you synced your files to Dropbox, did you copy or move those files into your Dropbox folder while the desktop app was running and syncing or…

Hey @"RaccoonLabs", the link to download and view the python script should be working fine now. Can you let us know if you're still getting an error? 

Hey @"jaroslawistok", sorry to jump in here, but could you confirm that you're looking at your backups page when trying to find your backed up files and not your homepage? Have you tried enabling the backup from the backups page by the way? As for the high CPU usage, can you let us know if the app is still syncing in your…

Hi there @"Micael Leja", sorry for the tardy reply here, but can you try the steps outlined here and let us know if they help? Thanks so much!

Hey @"maxymouse", sorry to jump in here, but are you still having issues with this? If so, you can try granting MAMP full disk access permission and if it persists, you might need to reach out to MAMP for further assistance. In any case, please keep us posted!

Hi all, sorry for the late response. For anyone who's still affected by this, could you send us a screenshot of how this looks on your end so that we can have a visual too? Thanks!

Hi all, thanks for flagging this with us. For anyone who's affected by this, please let us know here and we'll reach out via email to investigate further. Thanks!

Do you mean how much time you'll have to access your files after you cancel your trial @"kingshare"? Did I get this right? 

Hey @"ab303", sorry to hear you're having issues with this. Can you please confirm if you've made sure that the desktop app is 'up to date' in your menu bar and not still syncing and that you've rebooted your computer since you first noticed this as well? Thanks! PS: For more information about the expected changes with the…

Hey @gladysbragg, thanks for using Dropbox and happy Monday! If you're using the website, you could use the 'copy' option to copy the file to a new location on your account and work on that file. In case you're using the desktop app, simply copy the file to the new location and make sure to edit that file. This shouldn't…

Hi @"sspaeth", sorry to hear about your syncing issue. Are you making sure that the desktop app is running and syncing on your computer at all times? Can you maybe let me know the desktop app's exact status and version as shown in your menu bar/system tray? Any additional information such as your computer's OS, when you…

Hi there @kingshare, thanks for using Dropbox and welcome to the Community. I'm not sure I understand your query completely; could you elaborate a tad for me please? Thanks so much! 

Hi there @"jacovg91", sorry to hear you're having issues with this. Could you please clarify if you're manually uploading your files via the (+) button within the Dropbox mobile app or if you're using the automatic camera uploads feature? Can you maybe send us a couple of screenshots of a sample file showing this behavior…

Hi there @"Leett", thanks for bringing this to our attention. Can you please clarify the version of the desktop app installed on your computer as shown in your menu bar? If you could also send us a screenshot to have a visual too, I'd appreciate it. Thanks!