Walter Dropbox Community Moderator

Hey @"LivePaola", sorry to jump in and thanks for the additional information and the screen-recording too. The latest stable version of the desktop app was just released. Could you update from this page and let us know if the issue persists?

Yes, exactly. When on the previous computer, you can use these steps to disable the backup. Let us know if you need anything else @"Aloha1" 

Hi there @"liteheart1", sorry to jump in here and thanks for all the additional information you've shared with us so far. The most recent stable version of the desktop app was just released; could you update to that from this page directly and let us know if syncing gets stuck again? In case it does, I'd appreciate a…

Hey @"yaron72", sorry to jump in, but I just followed up via email so please have a look at your inbox and we'll take it from there. Thanks! 

Hey @"foxmanchester", sorry to jump in and thanks for the additional information. May I ask if you see any content within your Dropbox folder with the blue syncing icon when the app is indexing? Could you also send us a screenshot of the app's exact status and version as shown in your system tray? Do you happen to be…

Hi all, I just wanted to share an update with you. This issue can be resolved now by disabling the Dropbox Backup feature for your computer's OS folders and once this is complete, close and relaunch the Dropbox desktop app and re-enable the Dropbox Backup feature anew. Let us know if this helps!

Hey @"NStephens", sorry to jump in, but I just wanted to mention that this could indeed be caused by the browser your customers are using. There might be a plugin or extension they're using that's causing issues or maybe they're running an old version of their web browser and they need to update it? Clearing the browser's…

I see, thanks for the additional information there @"sspaeth" Have you tried reinstalling the app since you first noticed the syncing issue you mentioned? 

Hey @"angellsmith", sorry to hear you're having issues with this. Have you tried checking the version history of these files to see where they might be coming from? Do you see any signs of them in the events page?

Hey @"JADAstudio", thanks for keeping us in the loop on this. May we reach out via email to have a further look internally at this point? 

Hey @"Dropbloke", sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Hi there @"ABC_999", sorry to hear about your syncing issues. Could you please let us know the status and version of the desktop app as shown in your menu bar at the moment? You can also share your ticket ID for your support interaction so that we can look it up in our system as well. Thanks!

Hey @"RoxanneRB", sorry to hear you're having issues with this. Can you please let me know how exactly you're uploading the files to Dropbox and where did you check the sync? If you're referring to the desktop app, can you confirm that it's up to date in your menu bar/system tray and not still syncing? Also, can you see…

Hi there @"tomnoltoun", sorry to jump in, but could you elaborate on the issue you're facing so that we can assist further? 

Hi @"Mika2", sorry to hear you're still having issues with this. Would you like us to send you an email to have a further look internally?

Thanks for the ticket ID @"dustyanalogue" It's true that the team is aware of this and are actively working on a fix, but we don't have an ETA so share, unfortunately. We'll let you know more as soon as we have an update. 

Thanks for the patience while I was looking into this internally @"syedmaz" Here's what I found: The login flow has indeed changed recently to multi-step authentication for all users. From the documentation, Okta SWA does not support multi-step authentication, so it will not work with the new Dropbox login UX. I hope this…

I can't think of a better way to achieve this to be honest, Josh. I'll leave this thread open though, in case another user has something additional to offer. 

Hi all, thanks for your patience while we looked into this internally. The team mentions that there is no current way to mass sync comments after exporting while the comment sync issues reported in this thread are fixed by Da Vinci Resolve 18.5 beta. You can read about adding comments to Da Vinci Resolve in this Help…

Hi there @"BillGr", sorry to hear you're having issues with this. Can you please let us know if this happens with one specific file or if it's affecting all of your bluebeam Revu PDF files? What is your device's exact OS version and the version of the Dropbox mobile app installed there? Have you tried clearing the app's…

Hey @joshfree, thanks for posting on our Community! When it comes to your first concern, you're right - you'll just need to give the desktop app enough time to sync those changes until it shows 'up to date' in your menu bar. As for your second query, note that this option is not available to the new desktop app for Mac OS.…

Hey @dfod, thanks for using Dropbox and welcome to the Community! You can determine the owner of a shared folder by following these steps, but you should also be able to tell which folder is a shared folder and which one isn't by their icons on our website. I hope this helps!

Hey @"Aloha1", if you can't access that computer at this time, you'll need to unlink it from your account's Security page to stop the backup and then manually move the content to the right places on your computer. Let us know if this helps!

Thanks for the update @"felipera29" Would it be OK with you if we reached out via email to have a further look internally at this point? 

Hey @"DropD", sorry to jump in here, but I just wanted to mention that you should be able to achieve this by removing the ?dl=1 portion at the end of your shared links. Could you give it a go and let us know if it helped improve matters for you? 

Hey @"Micael Leja", could you try updating to Da Vinci Resolve beta 18.5 and let us know how it goes?

I understand where you're coming from, Janet, yet, we need to regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements to keep our products in line and these versions are not always compatible with older systems. For instance, Apple stopped providing…

Hey @"Janet M.19", thanks for posting on our Community and sorry to hear about this. Your computer's OS has not been supported since last October so you won't be able to use the desktop app, but only the website through a web version. You can have a look here for more information about the system requirements for the…

Hi there @"soulsofthewind", sorry to hear about this. In such cases, I'd recommend that you reach out to our support team directly for further assistance as they'd be better equipped to help with your request. To do this, use an incognito window without signing into any Dropbox account and fill in this form with all the…

No worries @"jaroslawistok" - we're glad to hear it's sorted now. See you around the Community and take care!