Walter Dropbox Community Moderator

Hey @"chinchilla13", thanks for your patience while we looked into this internally. I checked back with the team on this one and they've confirmed that the 'Upload From' feature requires Android 11. I hope this helps and sorry for the tardy reply. 

Do you see any sign of your missing files in your events page or in the deleted files page perhaps @"InvertedPilot1"?

Hey @"InvertedPilot1", sorry to jump in here, but have you ensured that you're looking at the correct email address? Maybe you created a new account under another email address of yours instead of logging into your existing account? 

Hey @"arnoaldoori", thanks for joining the Community and sorry for the confusion this might have caused. Since your plan tab reports Basic, your trial was indeed cancelled at some point and you'll get to keep the additional quota till the end of the trial period. I hope this clears things up, Arnold. 

No worries @"steemansnick" - I'm glad you managed to sort this out in the end and thanks for keeping me in the loop too. See you around the Community and have a lovely week ahead!

Hey @"steemansnick", sorry to hear you're having issues with this. Can you please clarify your device's exact OS and send us a screenshot of the app's status and version as shown in your menu bar/system tray? If you could also attach a screenshot of the options you get when you right click on the files in your Dropbox…

Hi there @"Terry t.7", sorry to hear you're having issues with this. Can you please clear your browser's cache or try another browser and let me know if you get the same results? Thanks!

Hey @"Claude-Yves PELSY", could you click on the blue hyperlink in your error message and send us the whole error log? This would help us assist further. 

Hey @"DaveYVR", sorry to hear you're having issues with this. Can you please let me know if you've tried pausing syncing when saving the files in question? if you still get the same error when syncing is paused or after quitting the Dropbox desktop app, let me know the exact steps you take that result in the error you…

Hi there @"StuartN", sorry to hear you're having issues with this. Can you please let us know the exact OS version of your computer and the desktop app's status and version as shown in your taskbar? Is it 'up to date' or still syncing? As for the issues with the website, could you clear your browser's cache or try another…

Do you happen to be running any antivirus or firewalls on your device @"Arnhart1"? If so, could you temporarily disable them and let me know how it goes? Also, have you tried an incognito window with no extensions or plugins running as well? 

Have you tried exporting or downloading the file to your device first @"martin_21"?

Hey @"Ghostwriter", thanks for posting on our Community and happy Monday! I'm afraid that it is not possible to have more than one Family manager, or to transfer the manager role to another member of the Family at this time. If you want to change who is the manager for your Family, you will need to cancel the plan, then…

Hey @"GeertS", sorry to hear you're having issues with this. Can you please let us know the exact steps you take to upload your files and, if possible, send us a screenshot of the exact error you've been getting? Thanks so much!

Hey @"Arnhart", sorry to hear about this. Can you please clear your browser's cache or try another browser and let me know how it goes? Thanks so much!

Hey @"LJSB3", sorry to jump in here, but I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @"bluzeharp", thanks for posting on our Community and happy Friday! May I ask how exactly are those files shared with you in the first place? If it's through a shared link, have you tried forwarding that to your computer and opening it from there? Otherwise, you could download or export it on your phone and upload it…

Hi there @"mnp22", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one of the preferences you mentioned? If you could also clarify your device's exact OS version, I'd appreciate it. Thanks!

So, on your iPhone and your iPad, were you also logged into the same Dropbox account @"dmgonzales" ? 

I see, thanks for clarifying that for me @"mattiaa" Would it be OK if we reach out via email to have a further look internally at this point?

Thanks for clarifying that for us @"macorez" Could you try re-enabling these warnings by navigating to the app's Preferences under the Account tab and pressing the Alt + H (Windows) buttons. Once you press these buttons, click on the 'Reset File System Warning options' that comes up and then 'Apply'. Let us know if this…

Hey @"dmgonzales", sorry to jump in here, but could you clarify if you were logged into your Dropbox account when trying the link from your phone?

Thanks for the ticket IDs, Robi! I just located them in our system and passed it on to a member of the team along with your comments here. They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Thanks for keeping us in the loop @"spmish" - we're glad to hear it's sorted now. See you around the Community and take care!

There should be a way to close this window, can you try zooming out and let me know how it goes @"chosen2945"? Otherwise, you could try clearing your browser's cache or another browser. 

Hey @"RS2020", thanks for joining the Community and sorry to hear you're having issues with this. As this would be an account specific issue, I'd suggest reaching out to our team through this link. Let us know the ticket ID once you get it so that we can ping the relevant team asap. Thanks!

Hey @"SS6005", can you please clarify when are you getting this message exactly? If it's when trying to add a shared folder to your account, it may be larger than 2 GB, thus the message about your quota. Keep me posted!

Hey @"Eventyrridderne", sorry to jump in here, but could it be that there's already an account associated with this email address of yours? Have you tried another email address as a test perhaps? 

Thanks for clarifying that for me @"mattiaa" & @"Mandy_Yuille1" Could you try reinstalling the app and let me know how it goes?

Hey @"dodisnake", sorry to jump in here, but have you tried reinstalling both the Dropbox app and Valorant to see if that improves matters at all? If your computer supports it, have you considered removing the S mode app and use the desktop app instead?