Walter Dropbox Community Moderator

You should be able to navigate to your events page from any web browser on any device @"obesechess" If you're having issues with loading the page though, you can try another browser or requesting the desktop version of the site. 

Hey @"wayneferro", could you let us know what exactly is reported in your plan tab? Also, do you see any files or folders taking up space in your homepage or your backups page?

Hey @"obesechess", thanks for joining our Community and sorry to hear about your missing file. To directly get to the chase, deleted files or folders can be restored within a certain window of time, depending on your Dropbox plan while permanently deleted files and folders can’t be restored. Also, note that even if you…

And does it affect a specific file of yours or all of your Excel files @"NermineS"? Did you try pausing syncing when doing this as I previously suggested by the way?

I get the feeling, Angie - we've all been there, believe me 🙂 Let me know if anything else comes up! 

Hey @"AnnetteES", thanks for using Dropbox and welcome to the Community! It sounds like your boss send you an invite to a shared folder and didn't invite you to their Dropbox for Business teams account, assuming they're using one that is. If that's the case, you can see more information and how to walk-around this here. I…

Hey @"evilgrin72", sorry to jump in, but could you try the offline installer from this page and let us know how it goes? Thanks!

When you first plugged in your thumb drive, do you remember if you get a prompt to back it up to Dropbox perhaps @"Angie C.3"?

Hey @"abbipress", sorry to jump in here, but could you try the latest version of the desktop app from this page and let us know if this persists? If it does, I'd appreciate a screenshot of the options you get when you right click on your files in the Dropbox folder. 

Hi all, I just wanted to let you know that the team is working on this idea! Some backups and backup folders are currently able to be renamed, and we are working to upgrade all backups to have similar functionality Thanks for sharing your suggestion with us and to everyone for supporting it.

Hey @"rastro2", sorry to jump in here, but could you clarify if your shared links from the website are working normally or giving an error? You can try them through an incognito window to test this out. I'm just wondering if your shared links have been banned somehow, this is why I'm asking. 

Hey @"Angie C.3", thanks for posting on our Community and sharing your thoughts on this with us. It sounds like you enabled the Dropbox Backup feature for your external thumb drive instead of copying or moving the files from there inside your Dropbox folder. If that's so, what you mentioned is indeed expected and you'd…

Hey @"Wordrafter", thanks for using Dropbox and welcome to the Community! I'm not quite sure how this could happen; could you walk us through the exact steps you take to do this and send us a couple of screenshots too so that we can have a visual as well? Any additional information is more than welcome!

Hi there @"Erin_Margaret", sorry to hear you're having issues with this. Can you please clarify where exactly does Dropbox come into play here? Your Dropbox folder on your computer is another folder like the rest, only with syncing properties; this is why I'm asking. In this case, I'd recommend getting in touch with…

Hey @"steve_a", sorry to hear you're having issues with this. If possible, have you tried another wifi network or doing this via cellular data? A screenshot of the exact error you're getting would also help, so feel free to add one in your next reply. 

Hey @"NermineS", sorry to jump in here, but could you run a little test for me? Can you try pausing syncing (or quitting the Dropbox desktop app whatsoever) and let us know if you still get the same error? 

Hey @"klantz", sorry to jump in, but I just wanted to mention that a solid green circle with a white check-mark means your file or folder is synced and available offline. You will see this icon after right-clicking a file or folder and selecting Make available offline. “Synced” means that any changes you made to this file…

Hey @"dodisnake", sorry to jump in, but I just wanted to ask if you tried to reply back to your ticket through your email and not via this link. If not, could you give it a go and let us know how it goes? 

Hey @"Derek W.5", you should be able to add a screenshot through the camera icon (insert photos option) within your reply box. While we're at it, could you confirm you're following these steps to share your files?

Hi there @"jbeaston", thanks for the report and sorry to hear you're having issues with this. Have you by any chance tried the steps outlined here? Let me know if they help!

Hi there @"mackid1993", thanks for joining our Community and happy Monday! You shouldn't have a problem with storing your files to Dropbox as long as they're aligned with our Terms of Service as outlined here. For more information on copyrighted material, you can have a look here. I hope this helps a tad!

Hey @"helenrichards", welcome to the Dropbox Community and happy Monday! It's true that there isn't a direct way to backup your emails to Dropbox, but if you find a way to download them and convert them locally on your device to a file type that's supported, you might be able to copy or move them in Dropbox. You might also…

No worries @"wexj" - you've got

Glad to hear you got it to work! Have you checked for any pending OS updates on your device @"daveandvera"?

What's the exact error you're getting @"4rt45566"? Could you post a screenshot perhaps? 

Thanks for the ticket ID @"Chris E.8" I was able to locate it and passed your comments on to the expert who's handling your case. They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Hey @"daveandvera", sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well? Do you get the same error when uploading via the (+) button within the Dropbox app by the way? Any additional information is more…

Hey @"4rt45566", thanks for using Dropbox and posting on our Community! Your calculations are about right, but keep in mind that if a single person downloads the file from your shared links more than once, it would also count towards your bandwidth limit. I hope this helps! 

Hey @"Squick55", thanks for the additional information you provided us. Now, just to rule out this possibility, could you temporarily disable the antivirus programs you have running on your computer and let us know if the issue happens again? 

Hey @"nicowijaya88", sorry to hear about this. I just wanted to mention that hosting the Dropbox desktop app on a server, such as a Windows Server OS, isn’t supported by Dropbox. You can, however, host the Dropbox desktop app on a computer that’s also running a server. I know it's not much, but I hope this clears things…