Walter Dropbox Community Moderator

Thanks for the cooperation @"danielarce" - I just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"gneb", sorry to hear you're having issues with this. Could you try another browser and let us know if you get the same results? If you do, I'd appreciate a screenshot of the exact error you're getting too. Thanks!

Hey @"Anne McIntosh", thanks for joining the discussion here. Is there a Dropbox account already associated with the new email address? If not, you can just change the email address of your account through your account's settings online. Otherwise, you could put all the content of one account inside a folder and share that…

Hi there @"RP-DB-Admin", sorry to jump in here, but could you send us a screenshot of the error you're getting including the app's status and version as shown in your menu bar/system tray?

Hey @"Brad B.13", could you clarify if you're referring to an email notification or a notification within the desktop app or the mobile app perhaps? 

Hey @"AlwaysLearning", thanks for the additional information and the screenshot too. Could you check your Dropbox folder's content for any files with the blue syncing icons on them and move them out and then back in your Dropbox folder?

Hi there @"renabur", sorry to hear about this. Could you let us know the desktop app's exact status and version as shown in your menu bar at the moment? Thanks!

Hey @"Jutjut", sorry to jump in, but did you respond to the email @"Nancy" sent you before the ticket was closed? Have you tried replying to that ticket now? 

Hi there @"peekaboo82628", are you still having issues with this? If so, could you send us a screenshot of the app's status and version as shown in your menu bar? Thanks!

Hi there @"markosp", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? Have you received an email from Dropbox informing you about this perhaps?

Hi there @confusedben, thanks for posting on our Community and happy Monday! With this amount of files I'd suggest downloading your files in small batches and uploading them to Google manually. You can also break down the folder in smaller folders by moving batches of your files out of the Camera Uploads folder. While…

Hi there @udrzba, sorry to hear you're having issues with this. Could you have a look at your backups page and let me know if you're able to delete the backup from there? Thanks!

Hey @Suntory & @Mustardseed - thanks for flagging this with us. Could you let us know if you've made sure that your browsers are up to date? As for you @Mustardseed, have you tried clearing your browser's cache or another browser just like @Suntory did? Keep us posted!

Do you see any of those sync issues when clicking on the relevant button after you click on your avatar to access the app's preferences in your menu bar @"David W.136"? If you could also send us a screenshot of the app's status I'd appreciate it. 

Hey @"Ignitedanceco", sorry to hear you're having issues with this. Can you please clarify if you were uploading to a shared folder or a file request they had opened from their end for you to upload your files instead? If it's the former, you could see your shared folders and files/links in your sharing tab. If it's the…

Hey @"prior2that", sorry to jump in and thanks for the additional information. Do you have any 3rd party app that might be monitoring your files somehow? I'm asking as this would explain why some of your files are made available offline on your machine (synced). Can you try with a test file that's initially online only and…

Hey @"ngorelen", sorry to hear about this. Could you send us a screenshot of the exact error you're getting so that we can have a look too? Any additional information is more than welcome!

Thanks for the ticket ID @"abbipress" - I was able to locate it in our system and I can see it's closed now. May we create a new one for you by reaching out to the email address that's linked to your profile here, on our Community? 

Hey @"toyheart", thanks for posting on the Community and happy Friday! While this isn't an option at the moment, you can post your idea in the Share an idea section so that other users can upvote it and share their feedback and interest in this functionality too. Let me know if you have any other questions. 

Hey @"DrVJMJ", sorry to hear you're having issues with this. May we reach out via email to have a further look internally?

Hey @"BG Mahesh", are you still having issues with this? If so, could you try these steps to reset your computer's OS folder and let us know if they helped? * Click the Dropbox icon in your menu bar. * Click your profile picture or initials. * Click Preferences. * Click the Accounts tab. * Press the Option key (on Mac) and…

Hi all, I just wanted to give you an update on this as this issue has been resolved now. Thanks for your reports! 

Hey there @"David W.136", thanks for the additional information and the screenshot too! Could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Thanks for the screenshot @"DZ7" Could you also clarify what you see in your homepage? Do you see your team's shared workspace there? 

Thanks for the clarification and the screenshot too @"danielarce" May we reach out via email to have a further look internally at this point? 

Hey @"saraski", sorry to hear you're having issues with this. Could you please try another browser and let us know if you get the same results? Thanks so much! 

Hey @JC_2023May, sorry to jump in here, but I just wanted to mention that it seems that you're part of a team that's in locked state. Since you're a member of the team and not the admin, you have two options now. Either contact your admin and ask them to upgrade your subscription (or disband the team to revert the member…

Hey @"skystep", sorry to jump in here, but it seems that you somehow enabled the Dropbox Backup feature indeed. Could you try these steps to disable it? 

Hey anonymous, thanks for joining this discussion and all the information you provided. I just wanted to mention that the best way to assist with the issue at this point would be through email. If you don't mind us reaching out via email, please let us know here and we'll take it from there. 

Hi there @"blueice", sorry to jump in, but I just wanted to mention that you can find our minimum requirement for Android devices here. I hope this helps a tad, Ced.