Walter Dropbox Community Moderator

Hey @"jannegue", sorry to jump in here, but could you try the offline installer from this page and let us know how it goes?

Hey @Helpmecancel, sorry to jump in, but I just wanted to mention that you can reach out to our support team directly for further assistance through this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. When you do this and get a ticket from…

Hey @"judysweeney", sorry to jump in here, but could you send us a screenshot of the errors you get so that we can have a visual too?

Hey @"topoloco2000", sorry to jump in, but could you update to the latest version of the app from this page and let us know how it goes? If the issue persists, could you try replicating it with our desktop app completely closed? 

Hey @tyeckley & @thx7783 - sorry to hear about this. I'd recommend getting in touch with our support team directly for further assistance through this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. Once you do this and receive a ticket from…

Could you try clicking on it and then on your account's picture that comes up and try the button I mentioned earlier as well @"RoxanneRB" ?

Hey @"Justin_S", sorry to hear about this. Did you try rebooting your computer or refreshing your Finder since you first noticed this? If you did and still notice this, you might want to reindex your Spotlight as well. In any case, please keep us posted!

No worries @"burunduk" - I'm glad to hear it's sorted now. See you around the Community and take care!

Did you make sure that the Dropbox desktop app is completely 'up to date' in your system tray and not still syncing @"chauptman1" ? Does the same error come up if you quit the app completely and try to open the same files? 

Hey there @"cristinatercero" - sorry to jump in here, but could you try the offline installer from this page directly and let us know how it goes? Thanks so much!

Hey there @"cancant", sorry to hear about this. Could you please clarify your device's exact OS and the version and status of the desktop app as shown in your menu bar/system tray?

Hey @"chauptman1", sorry to hear about this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Any additional information is more than welcome!

Hey @sairasaleem053- thanks for the ticket ID. I was able to find it in our system and passed your comments on. A member of the team will be getting back to you soon, but please let us know if you have anything else to add in the meantime.

No worries @"JohnnyDrama" - I'm just happy to hear you managed to sort this out in the end. See you around the Community and enjoy the rest of your week! 

Glad to hear it's sorted now and thanks for the update too @"Ccseven" See you around the Community and take care!

Hi there @"topoloco2000", sorry to hear you're having issues with this. Can you please send us a screenshot of any error you might be getting and another one of the app's exact status and version as shown in your system tray at the moment? This will help us assist further. 

Glad to hear that and thanks for keeping us in the loop too, Tom. See you around the Community and take care! 

Thanks for clarifying that for us @"RoxanneRB" - much appreciated. Could you send us a full screenshot of the app's status as shown in your system tray? Also, can you try clicking on the 'view sync issues' button after clicking on your avatar after you clicked on the app's icon in the system tray? 

Hey @Montano Mastering & @ameliehaeck, thanks for your feedback on this - it's been noted in our system. Also, FYI I just merged your post under this discussion as it seems to be similar to the OP. Let us know if you have anything else to add. 

Hey @"mc37", sorry to jump in, but if you end up getting in touch with our support team for further assistance, you can let us know your ticket ID here so that we can look it up in our system if needed as well. 

Hi there @"Ccseven", sorry to hear about your syncing issue and thanks for all the information you provided. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what's the status and version of the Dropbox desktop app as shown in your menu bar? Keep us posted!

Hey @"JohnnyDrama", since you're referring to a Dropbox for Business teams account, could it be that your team's admin has set device approvals from their end? Have you checked with them directly? ' If that's not the case, you could try creating a brand new OS profile on your computer and installing the desktop app there.…

Hey @"DaniFati", sorry to jump in here and thanks for the clarification. I'm not sure if this would help, but have you considered using our naming conventions and/or the multi-file organize feature perhaps? Let me know if that would help with what you had in mind. 

Thanks for the screenshot @"TW90" - much appreciated. Could you please let us know if this persists on other browsers or an incognito window with no plugins or extensions running as well? 

Hey @"tcoates", sorry for the tardy response, are you still having issues with this? As for your aliases, have you tried re-doing them anew after the upgrade to the new version of the desktop app for Mac OS?

Thanks for the screenshots @"Wendy Don" Could you try finding those 2 files, renaming or moving them out of your Dropbox folder and then back in and let me know if syncing gets stuck again? You should be able to tell which files they are by taking a look at their syncing icons. 

Hi there @GTMS2005, sorry to hear you're having issues with this. Can you please let us know if you upgraded your account through the website directly or if it was via the app store on a mobile device perhaps? If you'd like to reach out to our support team about this, you can do it through this form. Just make sure to use…

Hey @"Archeowebby", sorry to hear you're having issues with this. Can you please clarify your device's exact OS version and the status and version of the desktop app as shown in your menu bar at the moment? Have you tried reindexing Spotlight since you first noticed this by the way? If you're running any 3rd party apps…

Hey @"burunduk", sorry to her about this. Have you by any chance attempted a clean, advanced reinstall yet? If you did and the issue persists, please send us a screenshot so that we can have a visual too. 

Hey @"lawman99" & @"justnickrich" - thanks for flagging this with us. Could you please clear your browser's cache and also try an incognito window with no extensions or plugins running and let us know if you still get the same error?