Walter Dropbox Community Moderator

Hey @"BobbiBamf", thanks for clarifying that for us. Could you try restoring your purchases as outlined here and let us know if the subscription shows up? If not or you get an error, would it be OK if we reached out via email to have a further look internally? 

Thanks for clarifying that for us @"toemaytoe" Would it be OK if we reached out via email to have a further look internally at this point? 

Hi @"Haumann", thanks for flagging this with us. Would it be OK if we reach out via email to have a further look internally? 

Hey @"adapapadim", sorry to hear you're having issues with this. For billing inquiries, it would be best if you reached out to our support team directly. To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address we…

Hi all and happy Monday! I just wanted to give you an update on this as we've heard back from the team and it seems that this issue should be fixed with the most recent beta version of the mobile app. For anyone interested, you can have a look here for more information. 

Thank you for reaching out. We are looking into the issue. As a temporary workaround, please contact privacy@dropbox.com and we will assist further. We apologize for the inconvenience.

Hey @"lucidlight", sorry to jump in here, but I wanted to mention that I've just sent you an email, so please take a look at your inbox and we'll take it from there. Thanks! 

Hey @"dreamtradey9", sorry to hear about this. I've just sent you an email to have a further look into this internally, so please have a look at your inbox and we'll take it from there. Thanks!

Thanks for giving that a go for me @"Lisarose" & @"Najiee " I've just sent you both an email to have a further look internally, so please have a look at your email's inbox and we'll take it from there. 

Hey @"cudmore", sorry to hear about this. Can you let us know if the issue persists on other browsers or even when using another 3rd party app to unzip/unarchive the mentioned files? 

Hi there @"DianeDrey", sorry to hear you're having issues with this. Can you please let us know the desktop app's exact status and version as shown in your menu bar at the moment? Is it still syncing or indexing your files? 

Thank you both for your updates @"Lisarose" & @"Najiee " - much appreciated! Can you please try restoring your purchases as outlined here and let us know how it goes? If the issue persists, would it be OK with you if we reach out via email to investigate further? 

Hey @"Mahammer29", sorry to jump in, but I just wanted to mention that I've just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @"leandrosilva", sorry to jump in here and thanks for the additional information and screenshots too. Can you try temporarily disabling your antivirus and any other 3rd party apps that might be interfering and try rebooting your device to see if that makes any difference? Also, approximately how many files you've got…

Hey @"dan93230", sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar at the moment? 

Hey @"TS55", sorry to hear about this. Could you please clarify your device's exact OS version and approximately how many files you've got syncing in your Dropbox folder? Also, have you tried troubleshooting steps so far, like reinstalling the app etc.? 

Hey @"Rikybrain", thanks for using Dropbox and welcome to the Community! Can you please clarify if you're referring to files you've already stored in Dropbox, i.e. files that are inside your Dropbox folder on your computer, or files that are stored locally on your computer only (outside the Dropbox folder)? Are you…

Hey @"Lisarose", sorry to hear about this. Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? 

Hey @"IreneD", sorry to hear you're having issues with this. May I ask if you're trying to view this file on your computer via the Dropbox folder or on our website directly or via the Microsoft Word online integration perhaps? Does the file open normally after downloading and opening it locally on your computer? Let us…

Hey @"mtxguy74", sorry to hear about this. Could you clarify what exactly is reported in your plan tab in regards to your quota? Also, do you see any files or folders taking up space in your homepage or your backups page? Let me know what you find and we'll take it from there.

Are you pressing down ALT+H (or the spacebar for Macs while on the Account tab @"suirauqa"?

Hi there @"30003000", thanks for bringing this to our attention. Can you please clarify the content of the email and if you've tried clicking on the unsubscribe button from a logged in state to see if that makes a difference? Any additional information is more than welcome! 

Hey @"nichollsvi2", sorry to jump in here, but I was wondering if you're seeing an 'unsubscribe' button towards the end of the email. Could you have a look and let us know what you find?

Hi there @"JENNIFERROSE123", thanks for posting on our Community and happy Friday! Can you please clarify if you have the Dropbox mobile app installed on your iPhone or if you're using the website? In either case, you should be able to upload any files from your iPhone via the relevant buttons, be it the 'upload' button on…

Hi there @"raffishtenant", sorry to hear about this and thanks for all the information you've shared with us. Can you please let us know the exact version and the status of the desktop app as shown in your menu bar at the moment? Any additional information or screenshots would also help!

Hi @"Martin42", sorry to hear you're having issues with this. Since you've identified the email address that's associated with the charge in question, you can try logging into that account and cancelling your subscription from there. If you don't have access to that email address though, you can contact our support team…

Hey @"16592181", sorry to jump in here, but I just wanted to mention that this is happening probably because the hyperlinks you created on your Mac point to your local files on your computer. Since this set-up would be device specific, any other users or devices that would try to access those hyperlinks would get an error.…

Hey @"Not Your Average Karen", sorry to jump in here, but could you let us know if this persists after clearing your browser's cache and on other browsers, preferably with no extensions or plugins running? Also, may I ask if you're using an individual account or if you're part of a team account? Nice nickname by the way! 

Thanks for the feedback on this @"beatrixwillius" - it's been noted in our system. Let us know if you have anything else to add. 

Hey @"Andyjenk2 ", sorry to jump in here, but could you maybe send us a screenshot of the exact error you and your collaborator are getting so that we can have a visual too? If you could clarify your device's OS as well, I'd appreciate it.