Walter Dropbox Community Moderator

No biggie, Pam. I'm just glad I could help. See you around the Community and take care! 

The support options you get depend on the plan you're on, so she can check her support options on this page from her end, Pam.

Hi @"dluptonmd", thanks for the clarifications there. Can you also let us know your device's exact OS version and the version of the mobile app installed there as well? 

In that case, I'd recommend having them contact us directly @"pdweiser" Let us know if you have any other questions. 

Hey @"fugu1003", sorry to hear you're having issues with this. Have you made sure that you're looking at the correct email address? If you did, could you try another browser to request the new code email? Let us know of any updates!

Hey @"johnstreet" & @"drgrigg" - sorry to hear you're having issues with this. May I ask if this is affecting only your file requests or shared links as well? I'm just wondering if your shared links have been banned, that's why I'm asking. 

Hi there @"pdweiser", thanks for using Dropbox and welcome to the Community! When it comes to your first query, note that connecting two Dropbox accounts is only available to Dropbox for Business users, which means that one of your accounts must be on a Dropbox for Business Teams plan for you to be able to connect another…

Hey @"figmo124", thanks for using Dropbox and welcome to the Community! Are you familiar with our file requests feature? It sounds like that might be what you're looking for. Whenever you get the chance, please have a look here and let me know if that would do the trick. Thanks!

Hey @"Daveb5", sorry to jump in here, but could you clarify if you're able to preview those files normally on our website? If not, can you try restoring them to a previous version? 

Hey there from me too and sorry to jump in here, but let us know if you need anything else in the meantime @"WonderingAboutThat"

Hey @"MikeHenderson", sorry to jump in here, but could you try the latest, stable version of the desktop app and let us know if this issue persists? It just got out a couple of hours ago and you can find it on this page. 

Thanks for the screenshots and all the additional information @"toemaytoe" - much appreciated! Can you try the steps in this article to see if this folder can be ignored, so that you can continue with the app's update? 

Hey @"Alan T.17", sorry to jump in here, but is it possible that you were added to a Vault of another user as a trusted contact? Do you remember receiving an email inviting you to join a Dropbox Vault perhaps? Otherwise, did you set up your own Dropbox Vault at some point in the past? 

Hi there @"lorena d", sorry to hear you're having issues with this. Can you please clarify what exactly happens when trying to permanently delete your files? If you're getting any specific errors, I'd appreciate a screenshot! 

Hey @"suirauqa", thanks for the additional information and the screenshot too. Have you tried clearing your browser's cache at all since you first noticed this? When it comes to the desktop app, can you try fixing your hardlinks and permissions and let us know if syncing gets stuck at the exac t same number of files again?

Hey @"steveinathens", sorry to hear about this. Can you please clarify if you're able to preview this file normally on our website and after downloading it locally on your computer? Also, is this affecting only one file or more? 

Hey @"EmmaRoseR", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, have you ensured that you're using the same email address for your Dropbox account and your Google Play account? Keep us posted, Emma!

Thanks for the ticket ID @"MKendle" I was able to locate it in our system and passed your comments on. A member from the team should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Hey @"HappyTears", thanks for using Dropbox and welcome to our Community! While there isn't a dedicated place for Transfers in the mobile app, you should be able to access your file transfers through a web browser on your mobile device from this page. I hope this helps!

Hey @"Relaxalot" - sorry to jump in here, but could you try reinstalling the app as outlined here and let us know how it goes? Just make sure to grant Dropbox full disk access as well. 

Hey @"toemaytoe", sorry to hear you're having issues with this. May I ask if you can see this folder listed in your sharing tab? If it's not listed there, please send us a screenshot of the folder's properties as shown on your computer and the app's version and status as shown in your menu bar at the moment. Thanks!

Hey @"HugoL", sorry to hear you're having issues with this. Could you please try clearing your browser's cache or another browser and let us know if you still get the same error? Thanks so much!

Hey @"MKendle", sorry to jump in here, but I wanted to mention that yes, you can share your ticket ID here with us. This will help us locate it in our system. 

Hey @"athenabeta " - sorry to jump in here, but do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files? If so, you might want to take a look at this discussion as well.

Hey @"jjung", sorry to hear you're having issues with this. Can you please let us know how large those folders are approximately in size and file count? Do these folders contain other folders perhaps? Do you get the same results on other browsers with no plugins or extensions running as well? Any additional information is…

Hey @"MikVest", thanks for clarifying that for us. Would it be OK if we reached out via email to have a further look internally at this point? 

Glad I could help, Cory. Have a lovely weekend as well and take care!

Hey @"antonynizh", sorry to hear you're having issues with this. May I ask if you're getting stuck on a specific step for some reason or if you get any specific errors? If so, a screenshot would be very helpful. 

Hey @"MagicMomentsCory", thanks for using Dropbox and happy Friday! It sounds like file requests could be what you're looking for. Can you have a look here and let me know if that would do the trick for you, Cory? Thanks!

I'm glad to heat it's sorted now and thanks for keeping me in the loop too @"Bo JustMe" See you around the Community and take care!