Walter Dropbox Community Moderator

Hey @"muniram52", sorry to hear about this. I'd recommend getting in touch with our support team directly for further assistance on this matter. To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information. Once you do this and get a ticket…

Glad I could help @"Debbie 123456" See you around the Community and have a lovely weekend! 

You can reach out to our support team through this page and ask for further assistance @"jaohar" Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well if needed. 

Hey @"Debbie 123456", thanks for posting on our Community and happy Friday! You should be able to change your email address from your account's settings online. Let us know if you have any other questions! 

Hi there @"Jim W.46", thanks for using Dropbox and happy Friday. The recipients of your shared links won't need a Dropbox account to preview the file(s) or folder(s) your links point to unless you choose to create a shared link with edit access. As for testing a shared link you created, you can always use an incognito…

Were you the owner of this folder @"jaohar" ? Can you maybe restore it from the events page?

Can you make it available offline and then try to move it @"gavin something"? 

Hey @"jaohar", sorry to jump in, but could you try clearing your browser's cache or using another browser to delete your files and let us know how it goes? If you still get an error, we'd appreciate a full-page screenshot as well. 

Thanks for clarifying that for us @"craigpalmer" In that case, you can simply move all of your content from the older account in one folder and share the folder with your new account. Let us know if you have any other questions!

Hey @"gavin something", sorry to jump in here, but could you clarify if this zip file is available offline on your computer or online only? 

Hi there @"Shezz", sorry to hear about this. Can you please let us know the app's exact status and version as shown in your taskbar at the moment? If you could also send us a screenshot of the error(s) you've been getting when trying to open your online only files on your computer, I'd appreciate it. Any additional…

Hey @"sharsprague", sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? Also, have you ensured that this is not caused by an antivirus, firewall or VPN setting? 

Hey @jnor, thanks for joining the discussion here. I just wanted to mention that I found this idea which echoes your query here. Feel free to take a look and upvote it to show your interest as well.

Thanks for the ticket ID @"Seema H" I was able to locate it in our system and I can see that the agent handling your case has responded. Did you get the chance to see their reply yet? 

Hey there @"Seema H", sorry to hear you're having issues with this. In this case, you'll need to reach out to our support team for further assistance through this form. Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information. Once you get a ticket ID from…

Hey @"melody18", thanks for using Dropbox and welcome to the Community! I'm afraid this won't be possible at this time. You'll need to ask her to open the file request from her end after logging into her own account, even if you're part of the same team account. I wish I had a better answer. 

Hey @"katesrap", sorry to jump in, but could you share your ticket's ID with us so that we can look it up in our system?

Thanks for the screenshot @"mmday97" - much appreciated. If you manually navigate to the folder's path, can you find it locally on your computer? 

Hey @"Wendy Don", sorry to jump in, but could you clarify the app's status as well? Is it 'up to date' or still syncing? If you could also send us a screenshot of how this looks on your end, I'd appreciate it. 

Hi there @BillGr, thanks for posting on our Community! I'm assuming that you're all part of the same Dropbox for Business teams account - correct? In reality, both computers will sync the changes you applied to your files, but you'll need to keep in mind that if those edits are simultaneous on the same files, you might end…

Can you try moving it or renaming it to shorten its path and let me know if you still get the same error @"Bec Prodger"?

Thanks for the screenshots @"Bec Prodger" Could you send me another one of the errors you get and how the file looks on your end so that I can check its syncing icon as well? If this happens with online only files, have you tried making them available offline before opening them locally on your computer? 

Thanks for the update @"Mirage81" - let us know if anything changes!

Hi @Akansh Gautam, sorry for the tardy response. Are you still having issues with this? Let us know and we'll take it from there. 

Hi @"cof", thanks for joining our Community! I believe what you're looking for is the device approvals feature. Could you have a look and let me know if that would do the trick for you? Thanks!

Hey there @"Bec Prodger", sorry to hear about this. Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Are the files that give you errors available offline on your computer or online only? Any additional information is more than welcome!

Hey @"apodyopsis", sorry to hear about this. May I ask what's the desktop app's exact status and version as shown in your menu bar at the moment? Apart from that, could you please send us a couple of screenshots of where you're spotting this so that we can have a visual too? Also, since you contacted our support team as…

Hi there @"Giorgos Dragoutas", thanks for posting on our Community and happy Monday! You don't even need to upgrade your account to achieve this. All you'd need to do is run the desktop app on both computers and make sure that this folder is inside your Dropbox folder. You'll also need to give enough time to the app to…

Hey @marilynaspen, sorry to jump in, but could you clarify if you're the owner of the file or if this is a shared file? If you're getting a specific error when trying to delete it, can you send us a screenshot so that we can have a visual too? Thanks so much!

No worries, Kathleen - I'm glad I could help and thanks for keeping me in the loop too. See you around the Community and have a lovely week ahead!