Walter Dropbox Community Moderator

Thanks for the update and please feel free to take your time @"jordiboo" - we'll be one post away! 

Thanks for clarifying that for us @"jordiboo" - much appreciated. Can you take a look at the notifications tab in the app's preferences and let us know if you've made sure that the toggles are set to 'on' and that you haven't somehow snoozed the notifications? If you find that all are set to on and still notice this issue,…

Glad I could help @"cdub74" - let me know if you come up with any other questions in the future. Also, thank you so much for your kind words @"Mark" - I've already flagged the relevant help center articles with the team, but it might take some time before the articles get updated. Cheers!

Hey @"cdub74" - I just wanted to mention that the Dropbox Simple plan has a 3 device limit, just like the Dropbox Basic plan. I hope this clarifies matters and please let me know if you have anything else to ask. 

Hey @"BenXavier99" - thanks for taking the time to share your thoughts on this with us. I've passed your feedback on to the team, but note that you can also post your feature requests in the Ideas section following these tips. Let me know if you have anything else to add!

Did you try selecting the 'Advanced settings' instead @"Kismuntr"? If you did and still have issues with this, let us know and we'll take it from there. 

Hey @"Porky-Online" - I'm glad to see that you managed to resolve this in the end and thanks for keeping us in the loop too. Let us know if anything else comes up in the future and have a lovely week ahead! 

Hey @"tonyberber" - sorry to hear you're having issues with this. Can you please send me a screenshot of the app's exact status as shown in your menu bar? Also, have you tried renaming the file or moving out of your Dropbox folder and then back in? If you're in contact with our support team about this issue as well, could…

Hey @"W_B_" - did you get the chance to see Dell's response?

Hey @"hannaheagle" - thanks for posting on our Community! Can you please clarify if you've tried following these steps? Let me know when you get the chance and we'll take it from there.

I understand @"rickettsbw" - I know it's not optimal, but at least you'll be able to restore the info and save it somewhere safe this time. See you around the Community and take care! 

No worries, Zoe - I'm glad I could clear this up for you and please let me know if anything else comes up in the future. Take care! 

Hey @"jkingwhite" - thanks for bringing this to our attention. I've just sent you an email to have a further look internally, so take a glance at your inbox and we'll take it from there. Cheers!

If they were common, we'd have more reports about this in the Community @"Terry P." In any case, I've just sent you an email to have a better look into this, so please take a glance at your inbox and we'll take it from there. 

Glad I could help and thanks for the update too, Stuart. Let us know if anything else comes up in the future and, until then, take care! 

Hey @"PaigeP1" - I was just able to access both of those help center articles normally just now. Can you clear your cache and/or try another browser and let me know how it goes? 

Hey there @"we5kings" - sorry to hear you're having issues with this. Can you please clarify your device's OS version and send me a screenshot of the exact error you're getting when trying to open your MS Word docs? Thank you! 

Hey @"StuartL" - thanks for using Dropbox and posting on our Community! As a first step, could you confirm that the Dropbox desktop app is 'up to date' and not still syncing in your taskbar? If it's up to date, you can check your selective sync settings through the app's preferences to see if those folders are not synced…

Hey @"rickettsbw" - sorry to hear about this. I'm afraid there's nothing to be done from our side to help recover this file since it was deleted so long ago. I wish I had a better answer than this and please let me know if you have anything else to ask. Thank you. 

Can you try selecting the parent folder then and not your already existing folder @"Kismuntr"? If you still get the same results, I'd appreciate a screenshot so that we can have a visual too. 

Hey @"Lorrije" - thanks for the additional information. I just checked our system and I can see that you're already in contact with our support team about this so I'd suggest replying back to your ticket since a member of the team has responded to you there. Let me know if you'd like to add or ask anything else in the…

As a matter of fact, I gave this a go on my own device too but I'm not getting the same results as you, hence my questions @"Terry P." Since we don't have account visibility on the Community, we always need to clarify the issue to make sure we're on the same page. When it comes to your 2nd point, can you please forward me…

Hey @"Getanser" - thanks for dropping by our Community and posting your question! You should be able to change your Dropbox account's email address as outlined here. Let me know if you need anything else!

We're happy to hear it's sorted now and thanks for the update too @"Buzon" Let us know if anything else comes up!

Hey @"SunumOfisi" - sorry to hear you're having issues with this. Can you clarify the OS version of your devices and let me know if you've tried reinstalling the app since you first noticed this? Let us know more and we'll take it from there. 

Thanks for sharing the exact process you followed to amend this @"bnevin" Let us know if anything else comes up in the future! 

Hey @"Shauna1316" - sorry to hear you're having issues with this. Since you've already sent an email to our support team about this, could you maybe share its number with us so that we can look it up in our system? Thanks!

Hey @"Kate B.6" - sorry to hear you're having issues with this. Can you please clarify if you're using the Dropbox mobile app on your device or just a web browser to do this? Have you ensured that the middle mouse button scroll is working normally on other sites or apps? Any additional information is more than welcome! 

I see, thanks for the clarification and the screenshot too @"Terry P." Does this happen with all of your folders when trying to delete them or just a particular one? As a test, can you make one online-only and then available offline again and try to see if you still get the same results? 

I see, thanks for the additional info, Juan - much appreciated. Can you maybe try to lessen the app's load by using selective sync to reduce the amounts of files/folders you're syncing on your computer?