Walter Dropbox Community Moderator

Let me know if anything else comes up @"SoundMind72"!

Glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"SoundMind72". When it comes to the missing syncing icons, is it possible that there's a 3rd party app or service that might be monitoring your files somehow? 

Does the issue persist even after an advanced reinstall as well @"SoundMind72"?

If you made sure you're using the most up to date version of your web browser(s), it might be caused by an extension you might have installed or another 3rd party app @"samuelhandelman". When it comes to your computer, do you get the same error if you try to open the file after quitting the Dropbox desktop app? 

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"samuelhandelman" - thanks for bringing this to our attention. Can you please send us a screenshot of the error(s) you're getting so that we can have a visual too? When it comes to your web browser, did you try clearing its cache or another one? Let me know more and we'll take it from there, Samuel. 

Did you reboot your computer at all since you first set it up @"emihar"? If you did and this persists, you can try logging out of your account through the app's preferences and then back in. Let me know if the app gets stuck at 'updating 2 files' again and we'll take it from there.

Hey @"nana61" - thanks for using Dropbox and posting on our Community! The best way to achieve this would be through a shared folder. Just make sure to put all the data from the account you'll be dropping and transfer the shared folder's ownership to the new account. Let me know if you have any other questions.

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has now been closed due to inactivity. Thank you for your suggestions here, and if you have another idea to share, please do! 

This idea has just been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

That would be just a test to see if there's some sort of mis-configuration or 3rd party app interfering somehow on your original OS profile @"FredG2". That said, for troubleshooting purposes, can you give it a go and let us know what you find?

Glad to hear it's sorted now and thanks for the update too @"jazzball" - enjoy the rest of your day and see take care! 

Does the issue persist on other browsers as well @"jazzball"? Note that you can see a list of our support web browsers here. 

This idea has just been closed out after a period of inactivity. We appreciate you sharing this with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"rmhism" - sorry to hear you're having issues with this. Can you send us a screenshot of the last screen you can get to during the installation process so that we can have a look too? Also, have you tried creating a new OS profile and installing the Dropbox desktop app there? 

Did you contact the app's developers as Mark suggested @"aminos1"?

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

This idea has just been closed due to inactivity. Thank you for your suggestion here, and if you have another idea to share, please do! 

Hi there @"devedsmith" - sorry to hear you're having issues with this. Have you tried un-pinning the redundant Dropbox entries from your quick access menu? Let me know what you find!

I see, thanks for the clarification @"SarahSwanston2026" - much appreciated. In this case, I'd suggest an advanced reinstall then. Just make sure to put these files in a folder and then select only that specific folder to sync to your computer through the 'Advanced' options you'll get upon the re-installation. Let me know…

Hey @"JFCruz" - thanks for posting on our Community! Just to clarify, you're referring to the Dropbox Replay integration with Avid Pro Tools, is that right? Let me know and we'll take it from there. 

I see, thanks for the screenshot @"SarahSwanston2026". Have you tried deleting your cache and/or reinstalling the app since you first noticed this?

I see, thanks for the additional information and the screenshot too @"YvA". I've just reached out via email to investigate internally so please have a look at your inbox and we'll take it from there.

Hey @"SarahSwanston2026" - sorry to hear about your syncing issue. Can you please let me know what the app states when you click on the text next to the warning sign? Also, have you tried clicking on the 'see issues' option that shows in your screenshot? If you could send us a screenshot of the error you get when you try…

If a simple reinstall won't cut it, then the next step would be an advanced reinstall in this case @"Louis22". Let me know of any updates! 

Hey @"YvA" - thanks for bringing this to our attention. Can you please clear your browser's cache and/or try another browser and let me know how it goes? If this persists, I'd appreciate a screenshot of your account's plan page as well. Thank you!