Walter Dropbox Community Moderator

Hey @"lmp628", sorry to jump in here, but I just wanted to mention that if you don't see the Dropbox icon in your menu bar/system tray then the desktop app is probably not running on your computer. In that case, you can relaunch it from your Apps folder. Let us know of any updates! 

Hi @"PitchCascadia ", since your query seems to echo the OP here, I merged your post under this thread. Feel free to have a look and let us know if you have any follow up questions. 

Hey @"schmidjd", sorry to jump in here and thanks for your patience while we looked into this internally. We checked back with the team and confirmed that there's a limit to the items that can be shown in the left sidebar which is 250 items at the moment, but we're planning to make adjustments in the near future. For now,…

If you made sure that the Backup is disabled now, you should be safe to uninstall the desktop app if you like as outlined here. Let us know if you have any other questions @"tomikobako" 

Hey @"JennJD10", sorry to jump in here, but I just wanted to mention that sharing an account's credentials is against our Terms of Service as @"Mark" mentioned too. Have you considered using a shared folder instead? Also, when you say that you have a Dropbox Business account, could you clarify which plan exactly? 

You could try clicking on the search result and once you're inside the folder, the file path should be shown on the top of your screen under the search bar. Let me know if you need any further assistance, Ashley. 

Hey @"mddc", thanks for using Dropbox and posting on our Community! If you'd like to find the owner of a shared folder, you can have a look here. As for transferring its ownership, you'd need to follow these steps. If you'd like to remove it from your account to avoid having it take up quota, you can follow these steps. In…

Thanks for keeping us in the loop on this @"DeadlyEspresso" Can you try signing out of your account through the app's preferences and try to delete the folder again?

Hey @"jlmoore314", sorry to jump in here, but I was wondering; is it possible that you were using another Dropbox account of yours (associated with a different email address) when the option disappeared?

Hey there @igudwhi, thanks for flagging this with us. Can you please let us know if this persists after clearing your browser's cache or on an incognito window with no plugins or extensions running? Any additional information or screenshots you can share are more than welcome!

Hey there @"Michael C.15", thanks for posting on our Community! With the new version of the desktop app, displaying Dropbox in the Finder toolbar isn’t supported - Apple no longer allows you to add Dropbox when customizing the Finder toolbar - the context menus are not handled by this extension though. You can read more…

Hi there @"NEWBIEONE", thanks for using Dropbox and welcome to our Community. Can you confirm that you're following these steps and that you're looking in the app's preferences? Thanks!

I assume that you've already tried rebooting your computer as well @"mobin68" - correct? Do you happen to be running any antivirus or another 3rd party app that's monitoring your files? 

No worries @"chrisryanphotog" - just let me know if anything comes up! 

Hey there @"mobin68" - sorry to hear you're having issues with this. Can you please let us know your computer's exact OS version and the version and status of the desktop app as shown in your system tray? Also, how many files does your Dropbox folder contain approximately? 

Hey @bluehenve - sorry to jump in here, but would manually uploading the file via the website or the (+) button within the mobile app work better for you perhaps? Also, not sure if this would help, but you could try setting a naming convention to see if that makes a difference. In any case, keep us posted!

It seems that this folder might be nested in another folder @"wazzuchick" Could you navigate the folder itself from your search and check its whole file-path from there? In that way, you should be able to tell its exact location as well.

I'm glad to hear it's sorted now and thanks for the update too, Tim. See you around the Community and have a lovely week ahead! 

Thanks for clarifying that for us @"KHAIR" Can you please let us know if this happens with a specific PDF file only or all? Also, what is your device's exact OS version and the version of Safari as well? Have you tried a private browsing window with no plugins or extensions running? As a test, could you maybe give it a go…

Yes, that would be expected when backing up an external drive to Dropbox @"-nikolaos" You could instead copy or move those files to Dropbox and have them sync normally to be able to delete them from your external drive afterwards. From there, you could also use selective sync to un-sync them from your computer as well, if…

Hey @"rjkg", sorry to jump in, but I just wanted to mention that 'available offline' files will still sync normally. For more information about online only and available offline files, you can take a look here. As for the user who's getting the error, could you check if they've granted Dropbox full disk access as outlined…

Hey @"oneofthethree", thanks for clarifying that for us and sorry to jump in here. I can see that you're running some other 3rd party apps that are utilizing your right click context menus. Could you have a look at this discussion and let us know if the suggestion there helps? 

Thanks for the additional information, Scott - much appreciated. May I ask if Dropbox is running as a service on your Server or if it was installed as a regular application? Are there multiple Dropbox desktop applications, users or computers interfacing with the same Dropbox folder in your network perhaps? Also, can you…

Hey @"kikashi", I just wanted to mention that this is part of the expected changed with the new version of the desktop app for Mac OS. You can read more about it here.

Hey @"julesselmes", sorry to jump in, but may I ask if you've ensured that you're getting this email notification in the email that's associated with your upgraded Dropbox account? If you did, how often are you getting those notifications? 

Hey @Scott B.26, sorry to jump in here, but could you clarify if you're able to see all of your files and folders on the website? Also, when you say that Dropbox is installed on a server, could you clarify what server this is exactly? If you could also clarify the version of your devices' OS and the versions of the Dropbox…

Hey @"TRKelley01", sorry to hear you're having issues with this. Can you please send us a screenshot of how this looks on your end so that we can have a visual too? Also, what is the desktop app's exact version and status as shown in your menu bar at the moment? 

Hey @"Ableasiswas", sorry to hear you're having issues with this. Could you try reindexing your Spotlight and let us know if this persists? 

Hey @"Beckaluna44", thanks for posting on our Community and happy Friday! May I ask if you're referring to a Dropbox for Business teams account or individual accounts? It sounds like your colleague is still logged into that account on her computer in the desktop app. If you'd like to unlink it from there, you can do it via…

Hey @"KHAIR", sorry to hear you're having issues with this. Can you clarify if you're trying to download this file from your browser or just share it or export it to another app you're using? Also, could you try another browser and let us know if you get the same results? Thanks!