Walter Dropbox Community Moderator

Hey @"khkannisto", could you share your ticket ID with us so that we can look it up in our system? 

No worries @"markosp" - I've just sent you an email to the email address that's linked with your profile here on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"jakub_t", thanks for using Dropbox and welcome to our Community! The preview of your files on our website can't be changed at this time, but you'll always be able to see the original after downloading it from the website and opening it locally on your devices. I hope this clears things up and let us know if you have…

Hey @"kwatkins08", sorry to jump in here, but I just wanted to mention that if you reached out to our support team through this form, you should have received an email with a ticket number from our system. In that case, you can share it with us here so that we can look it up too. If you haven't received this yet though,…

Hey @"dantol86", sorry to hear you're still having issues with this. Could you please clear your browser's cache or try an incognito window with no plugins or extensions running and let us know if you notice any difference? Have you also tried rebooting your internet router and computer(s) since you first noticed this? 

Thanks for the additional info there @"markosp" May we reach out via email to have a further look internally? 

Thanks for the additional information, Felipe. Would it be OK if we reached out via email to have a further look internally at this point? 

Hey @"AlanBustany", sorry to jump in here, but could you clarify what the issue is here? Is this error just a visual issue or is it affecting your work somehow? Could you send us a screenshot of the error so that we can have a look too? Where are the files that are giving you this error coming from? 

Hey @"FelipeP", sorry to jump in here, but could you check how much space you have on your device? Also, have you tried rebooting your device or clearing the app's cache to see if that improves matters? Keep us posted!

 Hey @"svervs"- thanks for your report. Could you please clarify your device's OS version for us? As for you @"isotropy", I'm assuming you meant 173.4.6706 which is the latest stable version of the desktop app and not 171 - correct? 

Hey there @"pabloago78", sorry to hear you're having issues with this. May I ask if you installed the Dropbox desktop app with admin rights on your computer? If you did, can you confirm that you'be tried these steps to grant Dropbox full disk access as well? Keep us posted, Pablo. 

Hey there @"massimilianogrieco", sorry to hear you're having issues with this and thanks for all the information you've shared with us. Could you let us know your ticket ID as well so that we can look it up in our system? Thanks so much!

Thanks for the additional information @"ngorelen" Could you try following the link from this page to download the python script and let us know how it goes?

Thanks for the cooperation @"danielarce" - I just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"gneb", sorry to hear you're having issues with this. Could you try another browser and let us know if you get the same results? If you do, I'd appreciate a screenshot of the exact error you're getting too. Thanks!

Hey @"Anne McIntosh", thanks for joining the discussion here. Is there a Dropbox account already associated with the new email address? If not, you can just change the email address of your account through your account's settings online. Otherwise, you could put all the content of one account inside a folder and share that…

Hi there @"RP-DB-Admin", sorry to jump in here, but could you send us a screenshot of the error you're getting including the app's status and version as shown in your menu bar/system tray?

Hey @"Brad B.13", could you clarify if you're referring to an email notification or a notification within the desktop app or the mobile app perhaps? 

Hey @"AlwaysLearning", thanks for the additional information and the screenshot too. Could you check your Dropbox folder's content for any files with the blue syncing icons on them and move them out and then back in your Dropbox folder?

Hi there @"renabur", sorry to hear about this. Could you let us know the desktop app's exact status and version as shown in your menu bar at the moment? Thanks!

Hey @"Jutjut", sorry to jump in, but did you respond to the email @"Nancy" sent you before the ticket was closed? Have you tried replying to that ticket now? 

Hi there @"peekaboo82628", are you still having issues with this? If so, could you send us a screenshot of the app's status and version as shown in your menu bar? Thanks!

Hi there @"markosp", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? Have you received an email from Dropbox informing you about this perhaps?

Hi there @"confusedben", thanks for posting on our Community and happy Monday! With this amount of files I'd suggest downloading your files in small batches and uploading them to Google manually. You can also break down the folder in smaller folders by moving batches of your files out of the Camera Uploads folder. While…

Hi there @"udrzba", sorry to hear you're having issues with this. Could you have a look at your backups page and let me know if you're able to delete the backup from there? Thanks!

Hey @"Suntory" & @"Mustardseed" - thanks for flagging this with us. Could you let us know if you've made sure that your browsers are up to date? As for you @"Mustardseed", have you tried clearing your browser's cache or another browser just like @"Suntory" did? Keep us posted!

Do you see any of those sync issues when clicking on the relevant button after you click on your avatar to access the app's preferences in your menu bar @"David W.136"? If you could also send us a screenshot of the app's status I'd appreciate it. 

Hey @"Ignitedanceco", sorry to hear you're having issues with this. Can you please clarify if you were uploading to a shared folder or a file request they had opened from their end for you to upload your files instead? If it's the former, you could see your shared folders and files/links in your sharing tab. If it's the…

Hey @"prior2that", sorry to jump in and thanks for the additional information. Do you have any 3rd party app that might be monitoring your files somehow? I'm asking as this would explain why some of your files are made available offline on your machine (synced). Can you try with a test file that's initially online only and…

Hey @"ngorelen", sorry to hear about this. Could you send us a screenshot of the exact error you're getting so that we can have a look too? Any additional information is more than welcome!