Walter Dropbox Community Moderator

Hey @"suite150", sorry to hear you're having issues with this. It sounds like you're using the Dropbox Backup feature which enables you to backup your computer's OS folders to Dropbox. Did you set it up on your new computer? Can you please send me a screenshot of how those 2 separate folders look on your end so that I can…

No worries, Peter - I'm glad I could help. See you around the Community and take care! 

Yes, this utilizes the ARM architecture so it won't be possible to install the desktop app, but only the S mode one @"Peter Liddel" I hope this clears things up! 

Hey @"Peter Liddel", sorry to jump in, but could you clarify your device's processor? Is it an INTEL processor or an ARM one perhaps? 

Hey @"Colin C.16", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit? 

Hey @"tcoates", sorry to jump in here, but could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment on the new computer? Do you see any files with the sync in progress icon in your Dropbox folder? Let us know what you find, Tom. 

Hi there @"svande1", sorry to hear about this. Could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Did you reboot your computer at all since you first noticed this?

This means that you're not using the desktop app, but you're using the website to upload your files @"rofilmmedia" Could you try updating your browser's version, clearing its cache or using another browser and let us know if the issue persists?

Hey @"Kira0418", sorry to hear about this. Could you update the app's version from this page directly and let us know if this persists? If it does, please send us a screenshot so that we can have a look too. Thanks! --- 嘿@Kira0418，很遗憾听到这个消息。 您能否直接从此页面更新应用程序的版本，如果问题仍然存在，请告诉我们？ 如果是这样，请将屏幕截图发送给我们，以便我们也可以查看。 谢谢！

Hey there @"micheleiurillo", sorry to hear about this. Could you try installing the app again from this page perhaps?

Hi there @"timecapsuleid", sorry to hear you're having issues with this. Could you maybe update your computer's OS version and try again? Let us know if you're still getting the same error. 

Have you tried whitelisting Dropbox in your antivirus program or excluding the Dropbox folder from its scans @"Squick55" ?

Thanks for the additional information @"chris chris chris" - much appreciated. Are you running any 3rd party apps that might be monitoring your files such as antivirus, syncing or backup programs or apps? If so, you might want to have a look at this discussion too. 

Could you try disabling that option and re-enable it for us, Ken? Let us know if the issue persists afterwards. 

Hey @"MarkofLA", sorry to jump in here, but could you clarify the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment? Also, do you notice this with online only files or files that are available offline on your computer? Any additional information you can share is more than…

Hi @"ksl0588", sorry to jump in, but I wanted to mention that you should be able to find the Dropbox Badge options in the desktop app's preferences, under the General tab. Could you take a look and let us know what you find? 

Hi @"JC31" & @"InnesWatson" - thank you for reaching out and sorry you’re running into this issue. If your sync status is stuck at Indexing after the update to Dropbox for macOS with FP, we recommend updating your Mac to macOS 13.3. Learn more about what to expect with Dropbox for macOS with File Provider. If this doesn’t…

Hi @"chris chris chris", sorry to hear you're having issues with this. Could you let us know the Dropbox desktop app's exact status and version as shown in your menu bar at the moment? If you happen to be running any 3rd party apps on the affected computer, have you tried closing them one by one to see if any of them is…

Hi there @"pattyud59", sorry to hear you're having issues with this. May I ask if you've enabled the Dropbox Backup feature for your computer's Downloads folder? 

Hi there @"MeganEG", sorry to hear you're having issues with this. Is it possible that the person who requested the files from you has an invalid character in the folder path the files would end up after you uploaded them? Have you tried another browser to upload to this file request by any chance? If you did and still get…

Hey @"tlovegoogle", sorry to hear you're having issues with this. Am I correct to assume that you're referring to this feature? If so, could you check if you get any different results after clearing your browser's cache or on another browser? Keep me posted!

Hi there @"Bravo23", thanks for using Dropbox and welcome to the Community! When you say the files is being backed up, could you clarify if you're using the Dropbox Backup feature for this or if you're just syncing it from within your Dropbox folder on your computer? Thanks!

Thanks for the additional information there @"prior2that" The thing is that folders do not inherit their sync behavior when moved and this is not something that has changed recently. Have you tried setting the desired sync status, be it available offline or online only, before moving the folder in question? 

Hi there @"208308223", thanks for posting on our Community and happy Monday. It sounds like you're experiencing what's outlined in this Help Center article. In that case, please note that with the Dropbox for macOS update, setting how newly added files are stored in your Dropbox account is no longer configured using…

Thank you both for your updates @"isotropy" & @"svervs" - much appreciated! May we reach out via email to have a further look internally at this point? 

Hey there @"latelio", sorry to hear you're having issues with syncing. Could you please let us know the app's status and version as shown on the menu bar of both computers? Any additional information about the issue you noticed would be very welcome!

Hey there @"Nan Mc Sweeney-Bailey", sorry to hear you're having issues with this. Could you clarify if you're looking at your Vault through the website or if you're using the desktop app or the mobile app perhaps? Thanks!

Hey @"honeycombk2000", sorry to jump in here, but could you clear your browser's cache and let us know if it improves matters at all? Also, how about checking this on an incognito window with no plugins or extensions running?

Thanks for clarifying that for us @"AFie" In this case, since the limit for downloads from the website is 20 GB or 10,000 total files, you'll need to download the content of the folder in smaller batches. Let us know if you have any other questions!

Hey @"Christopher Pulman", sorry to hear about this. In such cases, I'd recommend getting in touch with our support team directly for further assistance as they'd be better equipped to help with this. To do this, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all…