Walter Dropbox Community Moderator

Hey @"Conservative AC", thanks for using Dropbox and happy Monday! You should be able to adjust the expiration date of your shared link by following the same steps. Let me know if you have any other questions. 

Hi all, thanks for your reports on this. I just wanted to mention that our team is looking into this and, for now, you can manually reinstall the 178 version of the desktop app without being updated to the 179 version automatically. I hope this helps! 

Since it worked on Firefox, the culprit must be one of your web extensions, Lynn. You can try disabling them one by one to see which one is causing this issue. I hope this helps!

Hey @CharlesStanford, sorry to jump in here and thanks for your feedback on this. May I ask if clearing the app's cache or using another browser helps improve matters at all for you? 

Thanks for the screenshot @"Fuuka" - much appreciated! One last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?

Hi there @"Krausteads", sorry to hear you're having issues with this. May I ask if this is a file that you own or a shared one? Also, have you tried clearing your browser's cache or another browser, preferably with no extensions or plugins running? Let me know and we'll take it from there. 

Hi there @"danny81", sorry to hear about your syncing issue. The desktop app should report any syncing or connection issues you might be having in the app's icon in the system tray/taskbar. When you were working on your file, did you make sure that your edits were shown on the file on the Dropbox website too? Have you by…

Hi there @"Tim_CiG", sorry to hear about this. Could you please clarify the version of the Dropbox Capture app on your computer as shown in your taskbar? Also, does this issue occur when doing an audio recording or a screen recording? 

I'm afraid we can't access the link you shared for security reasons @"Fuuka" - you can alternatively use the insert photo option (the camera icon) within your reply's box to attach a screenshot in your response. Can you give that a go please?

Thanks for flagging this with us @"Fuuka" - I appreciate the time you took to list the troubleshooting steps you've performed so far as well - great job btw! Could you maybe send us a screenshot of the exact error you're getting too and clarify your device's OS version? 

Can you maybe try the standalone MS Word and MS Excel apps instead of Office 365 and let me know if the issue persists then @"Vince A.2"? 

Hey @Judy12159, thanks for posting on our Community! Could you please send us a screenshot of where you're spotting this file exactly? Also, what's your computer's OS version and the version and status of the desktop app as shown in your menu bar/system tray? Did you enable hidden files to show on your computer perhaps?…

Hey there @"Vince A.2", sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version of the apps involved as well? Thanks!

Hey @"BierTier", sorry to hear about this. Have you cleared your browser's cache at all lately? Also, could you try another browser or an incognito window with no plugins or extensions running and let us know how it goes? If the issue persists, you can also try rebooting your computer and/or router and updating your…

Hi @"grantburks", your idea seems to echo this one, so I merged your post under this thread. Feel free to take a look and upvote it as well to show your interest. For anyone not seeing the 'sync next' option for files, please open a new thread in Ask the Community so that we can assist further. 

Hey @BruAllNei, sorry to jump in. You can navigate to your events page by clicking on this link. Do you see any actions regarding the deleted folder there? 

Thanks for the additional information, Lance - much appreciated. As for your concern, this setting wouldn't affect private folders. May I ask if the user who's having this issue has granted full disk access to Dropbox as outlined here? While we're at it, do they get the option to move the folder on our website? 

Could you try updating your device's OS if that's not a problem @"TriciaTea"? You can also try reinstalling the app using the latest version from this page directly. If you have any antivirus, firewall or VPN/proxy running on your computer, you can temporarily disable them as well. 

Could you maybe share your ticket ID so that we can look it up in our system @"TriciaTea"? While at it, could you clarify your computer's exact OS version and the version and status of the desktop app as shown in your system tray at the moment?

Hey @"TriciaTea", sorry to jump in here, but if you're still having issues with this after rebooting your computer, could you share some additional information so that we can assist further? 

Thanks for your feedback on this @"AlexSzatmary" - let me know if you have anything else to add. 

Hey @"AlexSzatmary", sorry to hear about this. I just wanted to mention that periods should not be used in file names as they could result in errors or they won't be synced at all. For more information, you can have a look here. I hope this helps a tad. 

Hey @"KennyFlaming", sorry to jump in, but I just wanted to point out that this is your Dropbox folder on the website, not on your computer. If the desktop app is running normally on your device, then you should be able to see your Dropbox folder in Finder. We'd need a screenshot from there to further look into the issue…

Hey @"Susan D.11", sorry to jump in, but could you check if top level editing is enabled for the team since you're an admin of the team?

In that case, could it be that your team's admin has disabled top level editing? Let us know when you get the chance, Lance. 

Hey @"batmacgyver", thanks for your feedback on this. It's been noted in our system. Please let us know if you have anything else to add. 

Hi @"Rezzak", sorry to jump in here, but I just wanted to mention that this would be the best move here, since you don't have access to the email address that's connected to the original account and no way to regain access too. Just make sure to download all of your files from the account first. Let us know if you need…

Hi there anonymous, sorry to hear about this. Could you send us a screenshot of where you're spotting Dropbox in your file or folder paths so that we can have a visual too? Also, did you enabled the Dropbox Backup feature at some point in the past perhaps?

HI there @"farrtalk " - sorry to hear you're having issues with this. May we reach out via email to have a further look internally? Thanks! PS: Please avoid posting personal information on the Community in the future, to better align with the Community's Guidelines. 

Hey @"DonOctave", sorry to hear you're having issues with this. From what I gather you must be referring to online only files - correct? If that's so, you can mark files or folders to be available offline as outlined here. Let me know if that helps, Don.