Walter Dropbox Community Moderator

Thanks for the additional details there @"eas9898" - most appreciated. Can you also send me a screenshot of what you get when you try to open the file on your iPhone? Also, am I correct to assume that you're trying to preview this file through the Dropbox mobile app on your iPhone? 

Hey @"eas9898" - thanks for bringing this to our attention. Just to make sure we're on the same page, can you walk me through the exact steps you take to do this and send us a screenshot of the exact error you're getting? Thank you! 

Hey @"Mitchell H." - sorry to hear about this. Do you happen to have any 3rd party apps that might be interfering somehow? If you do, you can temporarily close them and try again. If that's not the case, please send us a screenshot of the Dropbox desktop app's status as shown in your menu bar and one of the options you get…

This idea has just been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"djerzinski" - sorry to hear about this. Your post kind of echoes this discussion. Can you have a look and let us know if that's the case? Thank you!

This idea has just been closed out after a period of inactivity. We truly appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

No worries @"thedomorefoundation2017" - I've just followed up via email so that we can investigate further. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"kyeow" - sorry to hear about this. Can you please let us know if this affects all of your files in Dropbox, some or just a particular one? Any additional information is more than welcome!

Hey @"Michar" - thanks for bringing this to our attention. Can you please let me how large is the file you're trying to download and/or link to? Do you get the same error if you try another file as a test? Let us know more and we'll take it from there. 

Hey @"joehanna" - could you try reinstalling the app on your computer and let us know if this persists?

Thanks for the additional information @"KJ1993" - much appreciated. The email you received is just a heads up of what is going to happen if you don't update your billing information until the date of your renewal comes. Your subscription won't expire until the end of your current billing cycle as normal. I hope this…

Hi there @"Lexie2" - sorry to hear you're having issues with this. Can you please clear your browser's cache and/or try another browser and let us know if you get the same results? Thank you!

Hey @"MichaelBokes" - thanks for bringing this to our attention. If this persists on another browser, can you please send us a screenshot of the exact error you're getting when trying to delete your old backups from your backups page directly? Thanks!

Thanks for the additional information @"thedomorefoundation2017" - much appreciated. Have you tried reaching out to our support team directly to ask for assistance as they'd be better equipped to handle your request? 

Hey @"likerfoxl" - thanks for letting us know about this. I'm not quite sure why this is happening, so let me check with the team and we'll get back to you as soon as possible. Let me know if you have anything else to ask or add in the meantime. 

Hey @"ImranAhmed" - thanks for bringing this to our attention. I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there. Thanks!

Hey @"Shaveman" - sorry to hear you're having issues with this. Have you tried disconnecting and reconnecting the app integration through your Apps tab? If you did and this persists, may we reach out via email to investigate further?

Hey @"intrepidcookie" - thank you for taking the time to share your thoughts on this with us. I've made an internal note of your feedback on this and you can let us know if you have anything else to add. Cheers!

Hey @"dim2333" - thanks for bringing this to our attention. Can you please clarify if this persists after restarting your device and/or after reinstalling the Dropbox mobile app? Thank you.

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has now been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

We've just closed this idea due to inactivity. Thank you for your suggestion, and if you have another idea to share in the future, please do! 

This idea has just been closed out after a period of inactivity. We appreciate you sharing your suggestion with us, and you’re always welcome to submit more ideas in the future.

This idea has just been closed due to inactivity. Thanks for your suggestion, and if you have another idea to share, please do! 

I'm afraid no, it's not possible, or officially supported at least, @"Anticia". Let us know of any updates when you get the chance!

Hey @"Anticia" - thanks for letting us know about this. Can you let me know if you've tried reinstalling the Dropbox desktop app since you first noticed this? Any additional information is more than welcome!

Hey @"Christos K." - thanks for bringing this to our attention. Can you clarify the version of the Dropbox desktop app installed on your machine? Also, have you tried reinstalling it at all since you first noticed this? Any additional information is more than welcome!

That's quite a large number of files to sync on a computer @"JamesCyon" - can you try reducing the app's load by using selective sync to remove some additional folders from your device?

Which exact part is troubling you @"JGFOF"? A screenshot would be very helpful at this stage. Have you tried opening a support ticket from your end via emailing our team through this page?

Thanks for the update on this @"JGFOF" - much appreciated. At this point, can you perform an advanced reinstall and let us know how it goes?