Walter Dropbox Community Moderator

Thanks for keeping us in the loop on this @"rrstockertx" - much appreciated. Can you please clarify if you're getting any particular error or if the app is just not responding? Have you tried reaching out to our support team by the way? 

Thanks for the update on this and please let us know if anything else comes up in the future, Barry. Have a lovely week ahead! 

Hey @"Jarno S." - can you clarify if your device is meeting the requirements as outlined in this page? If it does, can you try the offline installer from this page and let me know how it goes? 

Hey @"Mari44" - thanks for taking the time to share your thoughts on this. I've logged your feedback in our system and you can let us know if you have anything else to add. Also note that you can post your feature requests in the Ideas section following these tips. 

Hey @"HM452" - sorry to hear about this. Have you tried moving the files you don't want to store in your Dropbox account out of your Dropbox folder on your laptop since you first noticed this? If not, please give it a go and let me know how it goes. Thanks a bunch! 

Hey @"sarahco4" - sorry to hear you're having issues with this. Can you please let me know if you're using the camera uploads feature or if you're manually uploading this file via the (+) button within the Dropbox mobile app instead? Have you tried clearing the app's cache since you first noticed this? If you did and this…

Hi there @"RebeccaIceQueen" - thanks for letting nus know about this. Can you see if you get the same results after clearing your browser's cache or on another browser? If you do, you might need to set up a password with Dropbox directly and take it from there. In any case, please keep me posted on your progress, Rebecca. 

Hey @"Graham S.10" - thanks for posting on our Community! Can you have a look at your security page and let me know how many devices are listed there? Thank you!

Hey @"mnance123" - thanks for flagging this with us. I just wanted to mention that the team is aware and is looking into it at the moment. We'll let you know more as soon as we have an update to share. Thank you for your patience. 

I'm afraid this would only be possible for the original owner in this case @"rcvergs" Let us know if you have anything else to ask or add. 

Hey @"FordPrefect" - thanks for joining the discussion here. I was able to locate your existing ticket in our system and passed your comments on to the expert who's looking into your case. They'll be getting back to you shortly, but please let us know if you have anything to add in the meantime. 

Keep me posted @"cored747"!

I see, thanks for the screenshot @"cored747" - much appreciated. If you'd be willing to give this a go, can you try an alternative card, if you happen to have one? Otherwise, let me know if you'd like me to send you an email to have a further look internally. 

Hey @"cored747" - thanks for letting us know about this. Can you please clear your browser's cache and/or try another browser and let us know how it goes? If you still get the same error, please send us a screenshot too. Thank you!

Thanks for giving it a go for me, Hannah. I've just sent you an email to investigate internally, so please take a look at your inbox and we'll take it from there. 

I see, thanks for the update @"mgry" Could it be that this folder is nested within another folder or that it contains other shared folders by any chance?

Glad I could help @"Sarei" - let us know if anything else comes up!

I see, thanks for giving that a go for me @"mgry" Do you happen to know the owner of this folder to maybe reach out to them and ask them to remove you from the share? 

Hey @"gershon2" - sorry to hear about your syncing issue. Can you please let me know your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar/taskbar? Have you tried rebooting your device, internet router and/or quitting and relaunching the app since you first noticed…

In that case, I'd recommend logging into the account and searching for your missing files there @"Sarei". Note that you can start from the deleted files page and also the events page. Let me know what you find!

Hey @"Solow" - I've just sent you an email to investigate internally, so please take a look at your inbox and we'll take it from there. 

Hey @"rostyslavudovenko" - thanks for posting and referring your friends and family to Dropbox! You can check the status of your referrals as outlined here. Can you take a look and let us know if it helps at all? Thank you!

Hey there @"Sarei" - thanks for joining the Dropbox Community! Can you please clarify if the Dropbox account still exists and if you're able to log into it via a web browser to search for your missing files or if you're just seeing a local Dropbox folder from a previous install of the Dropbox desktop app? This would help…

Glad to see you managed to sort this out, Nick. Thanks for keeping us in the loop too and please let us know if anything else comes up in the future. 

Hey @"mgry" - sorry to hear you're having issues with this. Can you please try navigating to this page (you can try another browser if you've already attempted this) and see if you can remove your access from this shared folder from there? Let me know how it goes!

I see, thanks for clarifying that for me @"Kismuntr" - I've just sent you an email to investigate further, so please take a look at your inbox and we'll take it from there. 

Can you maybe change your device's default web browser and try again @"ZachF"? 

Thanks for the screenshots and clarifying the app's version for us @"jvr1" - much appreciated. Have you tried rebuilding the search index of your Windows device since you first noticed this by any chance? 

Have you tried disconnecting it (preferably after reinstalling the War Organ app) and trying to connect it again @"ZachF"? 

We're happy to hear it's sorted now and thanks for keeping us in the loop too, Barbara. This information will be very helpful for other users who may encounter the same issue. Let us know if anything else comes up in the future!