Walter Dropbox Community Moderator

Hey @"dmasotti", sorry to jump in here, but I just wanted to mention that you can reach out to support team for further assistance through this form. Just make sure to use an incognito window of your browser without logging into any Dropbox account and fill in all the relevant information. Once you do this and get a ticket…

Hey @"LorisV", sorry to hear you're having issues with this. Can you please have a look at your events page and let me know what you find about those actions? You could also check the version history of a sample file from the ones that keep re-appearing and see which computer, process or user is adding it back to your…

Hi there @"fherrmann", thanks for taking the time to share your thoughts on this with us. I just wanted to mention that your feedback has been noted in our system, but feel free to let us know if you have anything else to add. Have a lovely weekend!

Hey @"rcrath", sorry to jump in here, but are you running any 3rd party apps that might be causing issues perhaps? If so, you can try closing them and trying again. If that does not work, you can try reinstalling and selecting only specific folders via the selective sync feature. In any case, please keep us posted. 

Hey there @"rangeletti3", sorry to hear about this. I know you mentioned clearing your cookies and cache, but have you tried another browser perhaps? As for your support interaction, could you share your ticket ID so that we can look it up in our system? Thanks!

Hi there @"Mikejp45", sorry to hear you're having issues with this. Can you please walk me through the steps you take to do this and clarify what you'd like to achieve as an end goal here? If you could also clarify the versions of the apps that come into play as well as your iPhone's exact OS version, I'd appreciate it.…

Hey @"nenea_nelu" & @"Dave668" - just to confirm here, are you still having issues with this after rebooting your computer? Do you happen to be running any security software on the affected machines perhaps? 

Hey @"Mark G.16", sorry to hear about this. Could you click on the blue hypertext and send us the full error log so that we can have a look too? Thanks!

Hey @"calebhaydock", the mentioned bans are referring to the bandwidth usage of your shared links, not your account's quota. Let us know if you have any other questions. 

Not really as this could easily lead to conflicted copies. The pattern would need to be this: 1. Let files sync 2. Start application 3. Save files 4. Quit application 5. Repeat on different computers. One workaround that can be used to prevent conflicted copies is to move the file out of the Dropbox folder while editing…

Hey @"jeepgirl16", sorry to hear about this. Did you try the steps I mentioned in my previous reply? If so and you got a ticket from our system, please share its ID here with us so that we can look it up too. Thanks!

Hey @"Simonsen" & @"Marcos12", if you tried the latest version of the desktop app and still having issues with this, may we reach out via email to investigate a bit further? 

Hey there @"ACabre", sorry to hear you're having issues with this. Before clearing your browser's cache, can you try an incognito window or another browser with no extensions or plugins running and let us know if you still get the same error? If you do, I'd appreciate a screenshot so that we can have a visual too. Thanks!

Hi there @"Chris I.5", sorry to hear you're having issues with this. Do you have the appropriate software to preview those files installed on your Android tablet as well? Have you tried downloading them from the website or exporting them to the 3rd party app you'll be using to work on them? Let me know what you find!

Hi there @"astokesmusic", thanks for joining the Community and thanks for your elaborate report. I'm afraid you're correct on your assumption that you'll need to work on files that you've already made available offline on your computer(s) since the software you're using seems to be having issues with the online only files…

Hey @"hteran", sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? You can find the most recent version of the desktop app here, if needed by the way. 

Hey @"baitboyz", sorry to hear about this. Could you try using this form to contact our support team for further assistance? Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details. Once you do this and get a ticket ID from our system, you can share it with us…

Hey @"Davebm20", thanks for joining our Community and sorry to hear you're having issues with this. It sounds like you're referring to a file request and not a shared folder. If that's true, note that users on the Dropbox Professional, Standard, Advanced, and Enterprise plans can accept files up to 50 GB in size which is…

Hey @"bennesvig", thanks for using Dropbox and welcome to the Community. If you're asking if there's a Dropbox integration with Keynote that would enable you to share and work on files in the Dropbox website, I'm afraid no, there's none at the moment. If you'd like to, you can post your idea in the Ideas section of our…

Yes, that would be it @"topoloco2000" - thanks for the screenshot! Can you also send us a screenshot of the error (or the last screen you can get to) when navigating your Dropbox folder through the Windows File Explorer? 

Does the issue persist on a private browsing window as well @"Glenn M.5" ? If so, have you ensured that your browser's version is up to date?

Hi @"nunoise", thanks for using Dropbox and welcome to the Community! Dropbox is currently compatible with Catalina (As of June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older - the Catalina OS is 10.15) and no, updating one device to the most recent version of the…

No need to log into any Dropbox account @"LeilaHamadani" Just use an incognito window or another browser to access the form and you should be able to see it normally. Let me know of any updates!

Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan? Apart from that, can you try from the plans page directly and let me know how it goes? Keep me posted @"alex_k" 

No worries @"dragonbrian" - I'm just glad to hear you sorted out in the end and thanks for keeping me in the loop too. See you around the Community and take care! 

Hey @"Kris Loveman Elliott", sorry to hear you're having issues with this. Have you tried reinstalling the desktop app on your computer at all lately? You can find the latest version here, if needed. As for your support options, you can have a look here for more information. 

Hey @"vmartin2023", sorry to hear you're having issues with this. Could you please have a look at your events page and let me know if you can find your missing files there? If you could also send me a screenshot of how it looks on your end I'd appreciate it. Thanks!

Hey John (@"LeilaHamadani"), sorry to hear about this. In this case, I'd recommend getting in touch with our support team directly for further assistance. To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information. If you do this and get a…

Hey @"Tord1", thanks for the additional information and sorry to jump in. I just wanted to mention that you can check your selective sync settings through the app's preferences under the sync tab. As for the app's version, could you try updating to the latest version directly from this page and wait till it's 'up to date'…

In order to get the full desktop app for Windows instead of Dropbox Lite for Windows in S mode, you'll need to opt out of S mode on your computer first @"chauptman1" Let us know if you have any other questions.