Walter Dropbox Community Moderator

Hey @"Laura Lubie", sorry to hear about this. So, just to make sure we're on the same page, do you get this error when trying to access a shared link to download some files someone else shared with you - is that correct? 

Hey @"Toinie", thanks for joining the discussion here. Since this issue seems to be caused by a web extension, you'd need to flag this with the developers of the extension. I wish I had more to offer. 

Hey @"RAChalmers", sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it. We'll let you know more as soon as we have an update. Thanks for your patience. 

Yeah no worries @SamWill2000 - I've just sent you an email to the email address that's linked to your profile here, on our Community. At your convenience, please have a look at your inbox and we'll take it from there. 

In that case, may we reach out via email to have a further look internally @"SamWill2000"?

Hey @calvinbradshaw, sorry to jump in here, but I just wanted to mention that there's a new version of the mobile app. Could you update to the new version on your Android device and let us know if the issue persists? 

Hi there @"Nammu Design", thanks for using Dropbox and welcome to our Community! You can move your Dropbox folder by following these steps. As for cancelling your trial, note that your files won't be affected and you can have a look here for more information. I hope this helps!

Hey @"Silene1", sorry to hear about this. Did you enable the Dropbox Backup feature for your computer's OS folders at some point in the past perhaps? When you say you don't have access to those folders, can you clarify if you're getting any particular error of if you just can't see them on your new computer? Do you see…

Hey @"FaceBeat_TV", sorry to hear you're having issues with this. Could you let us know the size of the file and send us a screenshot too if you're getting any particular errors when trying to preview it from our website? Have you tried clearing your browser's cache or using another browser by any chance? 

Hey @SamWill2000, sorry to hear about this. Just to clarify, can you use the lookup tool to identify the email address that's associated with your charge? Is it an exact match with the one you see in your account's settings online?

Hey @"adrianxw", sorry to jump in here, but I just wanted to mention that since this email came from an official Dropbox domain, it's possible that the email was sent out in error, since this is usually an email sent out when you first create a Dropbox account. Feel free to ignore the email and let us know if you receive…

Hey @"komrad9", sorry to jump in here, but could you maybe try another app or program to unzip the downloaded files? Do you still get an error? If so, I'd appreciate a screenshot too. Thanks! 

Thanks for the cooperation @"Nikolaas" - you've got

In that case, may we reach out via email to have a further look internally @"Nikolaas"? 

In that case, may we reach out via the email address that's linked to your profile here on our Community to have a further look internally @"Iselin Vatle " ?

So, you've deleted the file you link points to, re-uploaded it and created a new shared link that gives you the same error @"Ian Lambert"? 

Hey @"Ian Lambert", sorry to jump in here, but it sounds like your shared links may have been banned. How long have you been getting this error when accessing your shared link(s)? You can test it out from an incognito window if you'd like to see if it works for others. 

Are you running any 3rd party apps that might be taking up space in your right click context menus @"TopCat23"? If so, you could try turning them off one by one to see if matters improve with the missing Dropbox options. 

Did you install it on your computer with admin privileges in the first place, Nikolaas? If you did and this persists after quitting the app, rebooting your computer and relaunching the app again, let us know here and we'll reach out via email to have a further look internally. 

And what about the used space @"Vika85"? Are you near your account's quota limit? How many emails have you received about this so far (recently)? 

You can try searching for the steps on the internet depending on the app you're using, Tom. As for the Dropbox mobile app on iOS, to clear your cache, you can follow the steps listed below: 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Once this is…

I'm glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too, Joe. See you around the Community and have a lovely week ahead! 

Hey @"tmillman", could you clarify what you mean your Dropbox is full and locked? Could you send us a screenshot of what's troubling you so that we can have a visual too? As for merging your accounts, you can have a look here. I hope this helps and please keep us posted!

Hey there @"TopCat23", sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version and status of the desktop app as shown in your system tray as well? If you could also send us a screenshot of what options you're seeing when you right click on your files in the Dropbox…

Hey @"Iselin Vatle " - sorry to hear about this. May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account? Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least…

Hey @Xelar, thanks for posting on our Community and happy Monday! This question would be more suitable for a Google (Drive) forum, but I was able to find this article that might help with what you had in mind. For more information you can reach out to Google directly. I hope this helps a tad. 

Hey @"Joe Music", sorry to hear you're having issues with this. Do you happen to have a security program or software that might be causing problems like an antivirus, a firewall or a VPN/proxy setting? If not, the next step here would be to attempt an advanced reinstall as outlined here. Keep us posted anyhow!

Hey there @"JWMS", sorry to hear you're having issues with this. Could you have a look at your account's settings online and also at the app's preferences under the Account tab and let me know if you can see the exact same email address on both places? Let me know and we'll take it from there.

Hey @"Vika85", sorry to hear about this. Can you let us know what your plan tab reports in regards to your quota at the moment and when's the last time you got this email? Thanks!

Hi there @"Nikolaas", sorry to hear about this. Could you let us know if you've granted Dropbox full disk access as outlined here? If you did and this persists, can you reboot your computer and let us know how it goes? Thanks!