Walter Dropbox Community Moderator

Thanks for the nudge @"Ccseven" If you're still experiencing this, could you send us a screenshot of the error you get so that we can have a visual too?

Hey @"wmcorcor", sorry to jump in here, but could you send us a screenshot of where you're spotting the space discrepancy so that we can have a visual too? Also, do the files you copy over to your USB drive still show as 'online only'? 

Have you made sure that you have enough hard drive space on your device for the download to complete normally @"Georgios Lalapanos" ? Also, do you happen to be running any security software like antivirus or firewall on your device? 

I see, thanks for the additional information @"DashingDave" Could you send me a screenshot of what you see when you right click on your Dropbox folder and select the 'Get info' option?

Could you maybe send us a screenshot so that we can have a visual too @"Georgios Lalapanos"? Have you tried rebooting your device and router at all since you first got this error? 

Hey @"Georgios Lalapanos", sorry to hear you're having issues with this. Could you clear your browser's cache or try another browser, preferably with no extensions or plugins running, and let us how it goes? If you end up getting an error, please send us a screenshot so that we can have a visual too. Thanks!

Hi there @"sunnie1ee", sorry to hear you're having issues with this. May I ask how large this folder is and approximately how many files you've stored there? Also, could you clear your browser's cache or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results? If…

Hey @"DashingDave", sorry to hear you're having issues with this. Could you clarify what your account's plan tab is showing in regards to your quota? Have you checked your backups page to see if there are any folders showing up there? Let me know and we'll take it from there. 

How large is the PPT file and the images stored inside it @"Arrell5093"? Can you send us a screenshot of how it looks on your end perhaps? 

In that case, you could try clearing the app's cache @"Reg77" To clear your cache on your iPad, please follow the steps listed below: 1. Navigate to the “Personal” (or Account) tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Once this is done then please ensure you log out of the…

Hey @"Al Fidaa", thanks for flagging this with us. Could you send us a screenshot of the exact error you're getting and another one showing the app's status and version as shown in your system tray/menu bar? Thanks!

Hey @"Reg77", sorry to hear you're having issues with this. Could you please try clearing your browser's cache or using another browser and let us know if this persists? Thanks!

Hi @"Slick180", sorry to jump in, but could you send us a screenshot of the greyed out box looks on your end and another one of your plan tab? 

Hey @"lulu_optics", sorry to jump in here. I'm afraid that when accessing a shared link there are no check boxes to select multiple files. You either need to download the entire folder, if it's not too large, or download the files individually. Alternatively, you can add the folder to your own account (if you're signed in…

Hi all, for anyone who's still affected by this, could you let us know if you're running any 3rd party apps or security programs like antivirus or even a VPN/proxy setting on the affected computer? 

Hey @"pokeefe0001", could you send us a screenshot of where you're spotting those tasks? Also, could you try rebooting your computer when you get the chance and let us know if the matters have improved at all? 

Hey @"Arrell5093", sorry to jump in here, but could you clarify if you're able to preview those missing images on your PPT file after downloading it from the website and opening it locally on your device? 

Hey @"Missymoo", sorry to jump in here, but have you tried another browser to see if you can find the button to upload the screenshot you mentioned? If that doesn't work, you can try requesting the desktop version of the website and try again. As for the issue at hand, have you tried reinstalling the apps at all since you…

Hey @"saaniluk", sorry to jump in, but could you clarify the OS version of your device and the versions of the apps you're using? Have you tried reinstalling both of them since you first noticed this issue by the way? 

So you're not seeing any files or folders on this page - is that correct @"MarcelloSax64" ?

Hey there @"Daria Ten", sorry to jump in, but have you tried replacing www with dl in your newly created links? This will directly render content for public links in the browser. 

Hey @"Chris F1", sorry to jump in, but I just wanted to mention that clearing your cache would help free up some storage space on your device and possibly improve the performance. If you'd like to give a go, you can follow these steps: 1. Navigate to the “Personal” (Account) tab 2. Tap the gear icon in the upper-left…

Hey there @"Erik K.12", sorry to jump in here, but I just wanted to mention that you should be able to include a screenshot in your reply via the camera icon (insert photo option) within your reply's box. 

Hey @"Marco_N", thanks for posting on our Community and happy Monday. When you say outbound data transfer, could you clarify to what you're referring to exactly? Are you for instance talking about sharing files or folders with other people or were you talking about the Dropbox Transfer feature? Let me know when you get the…

Hey @"Bob131313", sorry to hear you're having issues with this. Can you please let us know if you're getting a specific error when you try to edit your files on your tablet and also clarify the versions of the app(s) you're using and your device's OS version as well? Any additional information or screenshots would be more…

Hey @"Buff Daddy", sorry to hear you're having issues with this. If this is a shared folder that was added to your account, this would be normal since shared folders count towards the quota of every account that's a member of the share. You can read more about this here. Let us know if you have any more questions.

Hey @"langzi", sorry to hear you're having issues with this and thanks for the screenshot! May I ask if you installed the desktop app with admin privileges in the first place and if you've also granted Dropbox full disk access as outlined here? If you could also clarify your device's exact OS and the app's version and…

Thanks so much for your additional feedback there @"Chris L" - much appreciated. It's been logged in our system, but please let us know if you have anything else to add. 

Thanks for clarifying that for us. Are you running any security software like antivirus, firewalls or VPN/proxies by any chance @"topoloco2000"? 

Hey @"MarcelloSax64", sorry to jump in here, but I just wanted to mention that the issue you're facing is not really clear to us, so we won't be able to advise if the actions you mentioned would solve the problem. Could you let us know more information about the issue at hand and provide some screenshots of where you get…