Walter Dropbox Community Moderator

Hey @"Barbylucedistelle", sorry to hear you're having issues with this. Since you've already contacted our support team, could you send us your ticket ID so that we can look it up in our system? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"ssingeisen" Have a lovely week ahead, Scott! 

Hey @Chantelle03, sorry to hear you're having issues with this. Since it sounds like you've already contacted our support team, could you share your ticket ID so that we can look it up in our system? Thanks so much!

Hey @"blindbat84", sorry to hear you're having issues with this. May we reach out via email to have a further look internally since you've been having this issue for some time now? Thanks!

Are you referring to a 2 factor authentication code or one time security code to access your Dropbox account @"Meraj ansari"? Do you have access to the email address that's linked with the Dropbox account in question? 

Thanks for keeping me in the loop and I'm glad to hear it's sorted now @"benno1" See you around the Community and have a lovely weekend ahead!

Hey @"Lucafox", thanks for using Dropbox and happy Friday! It sounds like your shared links may have been banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let us know and we'll take it from there. 

Hey @"k3pard03", could you let us know the version of the web browser you're using so that we can investigate further? 

HI all, could you let us know if you happen to be running any 3rd party apps that might be causing issues? For example, Fences, 7 Taskbar Tweaker and TaskbarX are all different apps that affect layout/organization of normal Windows functions that could be causing some kind of visual issue. If you are running any of these,…

Could you maybe send us a couple of screenshots of your local folders on your computer and what you're seeing locally that preventing you from accessing those files? Also, do you maybe see the "Beta" label in the top corner of your backups page online? Let us know what you find @"censilver" 

Hi all - thanks for flagging this with us and providing your feedback too. After investigating, we are limited on working on a solution at this time, as it likely involves third party operations, we'll update you if we have more insights on this. 

I've just sent you an email to the email address that's connected to your profile here, on our Community @"dmitriy1980" Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"ssingeisen", sorry to jump in here, but could you run the offline installer of our latest version of the desktop app from this page directly without uninstalling first and let us know how it goes? While we're at it, make sure that you install the app with admin privileges and that you've also granted Dropbox full…

Hey @"dmitriy1980", sorry to jump in here, but would it be OK with you if we reached out via email to have a further look internally? 

Hey @"Meraj ansari", could you elaborate on the issue you're facing so that we can assist further? 

Hey @"shoeb ikhlas", sorry to jump in here. Have you by any chance tried to mount your partition when your system starts? You could also try delaying the startup of the Dropbox app so that the drive has enough time to mount. First, you'll need to disable the app's option to load at startup and then add your own startup…

And how was this file shared with you in the first place @"vincy peng"? If it was through a shared link, could you ask the owner to re-create it and share it with you anew perhaps? 

Have you tried clearing your browser's cache or using another browser since you first got this error @"vincy peng"? Also, are you able to log into the account normally?

Hey @jade1230 - thanks for flagging this with us. Also, thank you for your feedback on this @mkalichman - it's been noted in our system. When it comes to the notification at hand now, note that it's possible that a mistake happened in the system and this was sent by accident. Is it possible that you had started a trial…

Hey @"vincy peng", sorry to hear about this. Could you clarify if you're getting this error when trying to log into your Dropbox account or access and download a shared file? If you could send us a screenshot too, I'd appreciate it. Thanks!

Is it possible that your team's admin unlocked the file since they can choose not to send a notification as well @"MBESTGEN"? Also, can you confirm whether you're locking the file on the website or locally on your computer within your Dropbox folder? As for the conflicted copy you mentioned, note that if someone tries to…

Hey @"rlesperance", thanks for posting on our Community! Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there? Also, where's your Dropbox folder located at the moment as per the sync tab in the app's preferences? When it comes to your last concern,…

Hey @Rebecca16, thanks for dropping by our Community! I don't have many suggestions here, just let the desktop app run and sync your changes until it shows 'up to date' on all of your devices, which should be fairly quick since the app will recognize you're trying to sync existing files and will just re-index your folder…

Hey @"censilver", sorry to jump in here, but could you navigate your PC folder in your backups page and let us know if this is the folder you were talking about in the first place? Also, can you navigate to the app's preferences and let us know what you find in the Backups page? 

Hey @craibuc, thanks for posting on our Community! While there's no such option within our current automation options, there's a feature called Data Retention that's available to Dropbox team accounts that have purchased the Data Governance Add-On which might help with what you had in mind. Otherwise, a comment with a note…

Hey @"Laurence S.4" - thanks for letting us know about this. If you'd be willing to give this a go, could you try the latest stable version of the desktop app without reinstalling and let us know if you notice any difference? 

Hey @"brankogrbac", thanks for the nudge on this. I just wanted to mention that the team is still looking into this and we'll update you as soon as possible.

Hey there @"MBESTGEN", sorry to hear you're having issues with this. Can you confirm that you're both looking at the same file and that you followed these steps to lock your file? Any additional information will be much appreciated! 

Hey @"JWMS", sorry to jump in here, but I wanted to clarify that your first screenshot shows the contents of your Dropbox folder which is syncing with the website as you see while the second screenshot shows your backed up files. The first set of files are the ones that are syncing in your Dropbox folder and you can work…

Hi there @"benno1", sorry to hear about this. Have you rebooted your computer at all since you first noticed this? Also, am I safe to assume that you've installed the desktop app with admin privileges in the first place and also granted Dropbox full disk access as outlined here? Let me know and we'll take it from there.