Walter Dropbox Community Moderator

I'm glad to hear it's sorted now and thanks for the update too, Tim. See you around the Community and have a lovely week ahead! 

Thanks for clarifying that for us @"KHAIR" Can you please let us know if this happens with a specific PDF file only or all? Also, what is your device's exact OS version and the version of Safari as well? Have you tried a private browsing window with no plugins or extensions running? As a test, could you maybe give it a go…

Yes, that would be expected when backing up an external drive to Dropbox @"-nikolaos" You could instead copy or move those files to Dropbox and have them sync normally to be able to delete them from your external drive afterwards. From there, you could also use selective sync to un-sync them from your computer as well, if…

Hey @"rjkg", sorry to jump in, but I just wanted to mention that 'available offline' files will still sync normally. For more information about online only and available offline files, you can take a look here. As for the user who's getting the error, could you check if they've granted Dropbox full disk access as outlined…

Hey @"oneofthethree", thanks for clarifying that for us and sorry to jump in here. I can see that you're running some other 3rd party apps that are utilizing your right click context menus. Could you have a look at this discussion and let us know if the suggestion there helps? 

Thanks for the additional information, Scott - much appreciated. May I ask if Dropbox is running as a service on your Server or if it was installed as a regular application? Are there multiple Dropbox desktop applications, users or computers interfacing with the same Dropbox folder in your network perhaps? Also, can you…

Hey @"kikashi", I just wanted to mention that this is part of the expected changed with the new version of the desktop app for Mac OS. You can read more about it here.

Hey @"julesselmes", sorry to jump in, but may I ask if you've ensured that you're getting this email notification in the email that's associated with your upgraded Dropbox account? If you did, how often are you getting those notifications? 

Hey @"Scott B.26", sorry to jump in here, but could you clarify if you're able to see all of your files and folders on the website? Also, when you say that Dropbox is installed on a server, could you clarify what server this is exactly? If you could also clarify the version of your devices' OS and the versions of the…

Hey @"TRKelley01", sorry to hear you're having issues with this. Can you please send us a screenshot of how this looks on your end so that we can have a visual too? Also, what is the desktop app's exact version and status as shown in your menu bar at the moment? 

Hey @"Ableasiswas", sorry to hear you're having issues with this. Could you try reindexing your Spotlight and let us know if this persists? 

Hey @"Beckaluna44", thanks for posting on our Community and happy Friday! May I ask if you're referring to a Dropbox for Business teams account or individual accounts? It sounds like your colleague is still logged into that account on her computer in the desktop app. If you'd like to unlink it from there, you can do it via…

Hey @"KHAIR", sorry to hear you're having issues with this. Can you clarify if you're trying to download this file from your browser or just share it or export it to another app you're using? Also, could you try another browser and let us know if you get the same results? Thanks!

Hey @"TitoritoTito" - sorry to hear you're having issues with this. Could you let us know the exact OS version of your computer and send us a screenshot of the app's exact status and version as shown in your system tray at the moment? Also, do you happen to be running any antivirus, firewall or VPN/proxy on your computer?…

Hey @"DeadlyEspresso", sorry to jump in, but I just wanted to mention that this seems like a reparse point, probably leftover from the uninstalling process. Have you tried right clicking on it and deleting from there? Do you get any errors if you do? 

Are you using the same email address and password to log into the account in question? 

Hi there @"wazzuchick", thanks for taking the time to share your thoughts with us. Your feedback has been logged in our system - please let us know if you have anything else to add. When it comes to live photos, you can have a look at this idea and upvote it to show your interest as well. As for the issue with scrolling…

Hey @"sstructural1", sorry to jump in, but would it be OK if we reached out via email to have a further look internally at this point? 

When you say a shared account, are you sharing the same credentials for an individual account @"debbru" ? 

This is expected since you're uploading to your own Dropbox account @"debbru" When you say both members, can you elaborate please? For example, did you create a shared folder where you're uploading those files and the other person is not seeing them? 

There should be an option for this in the app's preferences under the Sync tab, Chris. Can you give it a go and let me know if this helps? 

Hey there @"afhergenro " - thanks for using Dropbox and welcome to the Community. Can you please clarify if you have access to the mentioned account on any of your devices or web browsers? Is there really no way to regain access to the email address that was associated with the account in question? As for merging two…

Hey @"chrisryanphotog", thanks for using Dropbox and welcome to the Community! From the sounds of it, you must be running out of hard drive space on your computer - the message you get isn't referring to your Dropbox quota. Did you give enough time to the desktop app to sync your changes after setting your file to be…

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Hey @"niky783", sorry to jump in, but could you clarify what have you tried so far? For example, have you tried reinstalling both apps and/or clearing their cache? 

No worries @"Chiara6" - I'm just glad I could help. See you around the Community and enjoy the remainder of your week! 

Hey @"James b124", sorry to hear you're having issues with this. So, just to make sure I got this right, you can't see an edit option when accessing your Dropbox account's settings online? Also, can you clarify if you're logged into the account on any of your devices? 

Hey @"debbru", sorry to jump in, but I just wanted to mention that you can share via multiple ways in Dropbox. For example, you can share the files or folders you'd like directly with others or even share a link to your files or folders with them. Let us know if you have any more questions.

You can simply click on this link to access your backups directly @"Chiara6" Otherwise, you can navigate to the upper left corner on your homepage, click on the bento menu (dotted) icon and then click on Backup from there.

In that case, you can delete your backed up folders from your backups page to regain the quota those are occupying @"Chiara6" Let me know if you have any more questions!