Walter Dropbox Community Moderator

Hey there @"Wan34", sorry to hear you're having issues with this. Could you clarify your device's exact OS version and the version and status of the desktop app as shown in your menu bar/system tray?

What do you mean that the TEST folder is not showing up in the app anonymous? Are you referring to the website, the mobile app or the desktop app on other devices perhaps? 

Thanks for clarifying that for me @"Hammermed" Can you also let me know the OS of your devices and the app's status and version as shown in the system tray of the affected computer(s)? Is it 'up to date' or syncing perhaps? Approximately, how many files you've got stored in your Dropbox folder and syncing locally by the…

Let us know if anything else comes up, Paul. Cheers! 

Hey there @"jll6881", sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question? Thanks!

I'm glad to hear it's sorted now anyhow @"Chris_Petersen" Enjoy the remainder of your week and see you around, Chris! 

Hey @Dimples, sorry to hear about this. I'd suggest that you started from this Help Center article. Let us know if you have any follow up questions. 

Hey @AndrewM1, sorry to hear about this. Could you clarify what exactly is shown in your plan tab at the moment and where are you noticing the charges for your subscription? 

Hey @"dennisk1", thanks for bringing this to our attention. May we reach out via email to have a further look internally? 

Hey @Francis Redman, sorry to jump in here, but could you try clearing your browser's cache and/or using another browser and let us know if you still get an error? If you do, I'd appreciate a screenshot too. 

Thanks for keeping us in the loop on this @"ST Music" Let us know if anything changes!

Hey @"amcoffice", thanks for taking the time to share your thoughts on this with us. Can you please send us a screenshot of how this looks on your end so that we can have a visual too? Does this happen when on the Grid view or on the List view? Let us know more and we'll take it from there, Judith. 

Hi there @"Hammermed", sorry to hear about this. I'm not sure how this relates to Dropbox, could you elaborate a tad please? For example, are the files you're using inside your Dropbox folder on your computers while the Dropbox desktop app is running? Let us know more and we'll take it from there. 

Hey @"pauldavidmena", thanks for using Dropbox and welcome to our Community! May I ask if you've ensured that the email is coming from one of the official Dropbox domains? If it's indeed coming from an official Dropbox domain, it might have been sent by accident in which case you'd be safe to ignore. In any case, please…

Hi there @"Superpetak", thanks for flagging this with us. I guess you've already rebooted your computer so could you please let us know if the app is 'up to date' or still syncing? Also, can you send us a screenshot of the options you get when you right click on files in your Dropbox folder? Keep us posted!

Hey @"The Cakewalker", thanks for letting us know about this. If this persists after rebooting your computer, could you send us a screenshot of the options you get when you right/control click on your files in the Dropbox folder? Also, where's the Dropbox folder located as per the sync tab In the app's preferences? 

Hey @Dolando, thanks for using Dropbox and happy Monday! I'm not sure if this would help with what you had in mind, but have you considered using our naming conventions, maybe also the multi file organize feature and/or automations features? Keep us posted! 

Hey @Mickael7, sorry to hear about this. If you had already uploaded the files to Dropbox, you should be able to restore your deleted files from the events page. Can you give it a go and let me know how it goes? Thanks!

Hey there @"Pansy L." & @"craftyweeks" - sorry to hear you're having issues with this. Could you please let us know the Dropbox desktop app's status and version as shown in your menu bar? Also, can you check your Dropbox folder's location in the app's preferences under the sync tab for us? Have you tried reindexing your…

Hi there @"SINGERNZ" - thanks for joining the discussion here and letting us know about this and sharing your workaround. Let's see if this works for @"sargamites" as well!

Hey @"michel Salloum", thanks for flagging this with us. Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray? Thanks a bunch!

Hey @"Stuart_Hunt", sorry to jump in here, but have you made sure that you're looking at the correct Dropbox account? Do you happen to have another one perhaps, associated with a different email address of yours? If not, please let us know and we'll reach out via email to investigate further. As for the email notification…

Thanks for your cooperation @"DIMITRIS4" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Could you reboot your computer and router and me know if this persists @"Charlot_2"? If it does, I'd appreciate a screenshot of any error you might be getting too. 

Since this is a public forum, I'd suggest that we took this to ticket to avoid disclosing any personal information of yours @"DIMITRIS4" Let me know if that would be OK with you. 

Thanks for the additional information and the screenshots too anonymous Based on your Dropbox folder's location, it looks like you're on the updated desktop app for MacOS on File Provider. That said, could you update to the latest version of the app from this page directly and let us know if the issue persists?

In that case, may we reach out via the email address that's linked to your profile here on our Community to have a further look internally @"DIMITRIS4"? 

Hey anonymous, sorry to hear about your syncing issue. Can you please let us know the app's exact status and version as shown in your menu bar on your Mac? Also, could you have a look at the app's preferences under the sync tab and let us know your Dropbox folder's location? Any additional information or screenshots you…

Hey @"DIMITRIS4", sorry to jump in here, but did you also check your email's spam/junk folder to see if the email ended up there somehow?

Thanks for keeping us in the loop @"Boomerang" and please let us know of any updates! --- Grazie per averci tenuto aggiornati @"Boomerang" e per favore facci sapere eventuali aggiornamenti!