Walter Dropbox Community Moderator

Hey @"Belloli", sorry to hear about this. Could you try quitting the Dropbox desktop app, rebooting your computer and then relaunching the app and let us know if you still get the same error? Thanks!

Hey @Eumelchen98 , sorry to jump in here, but could you clarify the device's OS version and the versions of the apps installed there as well (both the Dropbox app and the Microsoft ones)? Also, how large is the screen of your mobile device?

Hey @"Carles36" - sorry to hear about this. Would it be OK if we reached out via email to have a further look into this? 

Thanks for clarifying this for us @"whoiswentz" May we reach out via email to have a further look internally at this point? 

Hey @"Snowdog63", sorry to hear you're also having issues with this. Could you let us know the location of your Dropbox folder as shown under the sync tab in the app's preferences? Also, did you reindex your Spotlight since you first noticed this? 

Hey there @Thomas P.12, thanks for posting on our Community and happy Friday! Are you using the desktop app, the mobile app or a web browser to do this? There should be no issues when multiple selecting and deleting files from the website directly - if you have a large amount of files to delete though, you might need to do…

I was asking if you're getting any errors when trying to delete the reparse point shown in your screenshot @"usman4" Could you give it a go and let us know? 

Hey @"jmee", sorry to jump in here, but we've noticed that you've contacted our email support team. They can help checking your settings with more privacy, as for the moment, this does not appear to be a ''bug''. We'll keep an eye if anything changes. 

Could you both clarify the version of Safari you're using and if you've cleared the browser's cache since you first noticed this? Thanks a bunch @"iamchrishall" & @"JASerz" 

Hey @"JungleT", thanks for using Dropbox and welcome to our Community. I'm afraid there's no direct way to achieve what you had in mind, since the Dropbox mobile app is mostly meant for viewing or sharing your files and it's not actually syncing them locally on your mobile device. Currently all files (including offline…

Hey @gpete1977, sorry to jump in here, but I just want to mention that these names are not real people or accounts whatsoever. They show up the first time you navigate to the DocSend page. They act like placeholders of real people (as an example) if you were to use DocSend to send a doc of yours for collaboration via…

Hey @Yevhen6581, could you try this form instead to reach out to our support team about this directly? Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. Once you do that and get a ticket from our system, you can share your ticket ID with us so that…

And what's the exact error you're now getting when trying to delete it @"usman4"? 

Hey @"Art teacher", sorry to jump in, but I was wondering; didn't you get an email with a ticket ID after your chat with our support team? For issues like this, you can use this form to reach out to our support team for further assistance. Just make sure to use an incognito window without logging into any Dropbox account…

Hi there @"iamchrishall", sorry to hear you're having issues with this. Do you happen to be running any particular plugins or extensions that could be causing this? Have you tried a private browsing window or another browser? If you did and the issue persists, please send us a screenshot so that we can have a visual too.…

How many files are you syncing locally @"Hammermed"? If it's close or more than 300,000 files, you might want to use selective sync to lessen the app's load. if it's nowhere near that number, you can reach out to our support team for further assistance with account and device specific information. Keep us posted anyhow.

Is it possible that it was renamed or never uploaded to Dropbox to begin with then @"tomasewski" ?

Hey @"Nousmedis", sorry to jump in here, but I just wanted to let you know that our team is working on improving this. Thanks for your feedback and flagging this with us. 

Hi all, we've brought this to our team and wanted to follow up. While we've presented a workaround: either by turning off the "preserve file modification timestamps" setting in the application or naming the file with a ".tc" or ".hc" extension, we want to be transparent about our current priorities and unfortunately, this…

Hey @"tomasewski", sorry to jump in here, but can you clarify if you're able to find any sign of this subfolder in your events page? Did any member of the shared folder move or delete the subfolder in question? If you're looking at your computer, have you made sure that the desktop app is up to date in your menu bar/system…

Hey @kohirose, sorry to hear about this. Could you please clarify your device's OS and if you've enabled hidden files to show on your computer perhaps? Have you set up a Dropbox Vault in the past by the way? 

Hey @"whoiswentz", sorry to jump in here, but could you clarify where exactly are you located at the moment and if you remember where you created your Dropbox account in the first place? 

Since the issue persists, I'd recommend getting in touch with our support team directly for further assistance @Francis Redman Once you do so and get a ticket ID from our system, you can share it with us here so that we can look it up as well. 

Hey @"luizfernandomiller", sorry to hear you're also having issues with this. Could you please clarify the desktop app's exact status and version as shown in your menu bar?

Thanks for the screenshot and clarifying that for me too @"amcoffice" - much appreciated. As we experiment with making it easier to switch into/out of this experience, we'd recommend using the 'List' option. That said, your feedback has been logged in our system too - please let us know if you have anything else to add. 

Could you send us a screenshot of the exact error you're getting as well @"jll6881"? 

Thanks for the additional information and the screenshots too @"Mary I." Based on your Dropbox folder's location, it seems that you updated to the new Dropbox for macOS on File Provider. Could you check for any sync issues using the relevant button after you click on your account's picture in the app in your menu bar?…

Hey there @"usman4", sorry to jump in here, but could you clarify if you had installed the desktop app with admin privileges in the first place? Are you still getting the same error after rebooting your computer? 

Hey @"harjot singh sandhu " - sorry to jump in, but I just wanted to mention that if your issue persists you can try restarting your router too. Let us know of any updates! 

How are you paying exactly @AndrewM1? If you had upgraded via the website, you can try our self served look up tool to identify the email address that's associated with your charges. I hope this helps and please keep me posted!