Walter Dropbox Community Moderator

Thanks for the cooperation @"nightcarlos" - you've got

Hey @"brankogrbac", sorry to jump in and thanks for your patience while we checked on this internally with the team. So, this is expected to some extent as the desktop app itself integrates with your computer's file-system to give you Dropbox tools (right click options), even outside your Dropbox folder on Windows, but…

Hey @"Captain_reporter", sorry to hear about this. Could you clarify the type of files that are giving you this error and their size as well?

How long has it been since you first got this error @"freefmlk"? 

Hey there @"akb1", thanks for posting on our Community and happy Friday! I just wanted to mention that there's no way to do this at this time - thank you for your feedback on this! Let us know if you have anything else to add. 

Hey @"nightcarlos", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? May we reach out via email to have a further look internally perhaps? 

Thanks for the report @"Joe Maluso" Would it be OK if we reached out via email to have a further look internally? 

And is your desktop app 'up to date' or still syncing @"pimvh"? Also, have you rebooted your computer to see if that makes any difference? 

Hi there @"freefmlk", sorry to hear you're having issues with this. Could you let us know how many referrals you've sent so far and how long have you been getting this error? While we're at it, note that there's a limit to the referral space you can earn. In total, Dropbox Basic accounts can earn up to 16 GB through…

Thanks for the additional information @"Andreas K.25" - most appreciated. Dropbox is moving to an updated shared link architecture where links are based on content rather than on users. This will affect how links are created and shared. As you noticed, the new links can be identified by the presence of an ‘rlkey’ parameter…

Glad to hear it's sorted now @"Cheezykins" - thanks for keeping me in the loop too. See you around the Community and have a lovely weekend!

No worries @"jlmoore314" - I'm glad to hear you sorted this out in the end. Let us know if anything else comes up and have a lovely weekend ahead!

Hi there @"Cheezykins", sorry to hear you're having issues with this. Could you have a look at this discussion and let me know if any of the information there helps? Thanks! 

Hey @"jlmoore314", sorry for the late response; are you still having issues with this? 

Hey there @"pimvh", sorry to hear you're having issues with this. Could you please send us a screenshot of where you're spotting the discrepancy? Also, what it your computer's exact OS version and the version and status of the desktop app as shown in your system tray/menu bar? When you say folders you selected to be backed…

Hey @"dmitriy1980", thanks for flagging this with us. Is this error affecting your computer's performance in any way or do you notice this under specific circumstances? Could you clarify your computer's exact OS version and the version and status of the desktop app as well? If you could also send us a screenshot of the…

Hey @"danielbwbn", sorry to hear about this. Can you please clarify if you're trying to create a new Dropbox account or sign into any existing one? Have you tried clearing your browser's cache or using an incognito window? Let me know more and we'll take it from there. 

Hi there @"Phoenix-66", sorry to hear about your missing file. Were you working on this file on the website through the Microsoft Office integration - did I get this right? Have you tried looking at the file's version history to see if you can find any previous versions there? Keep us posted!

Hey there @"jerry94526", sorry for jumping in here, but could you try clearing your browser's cache or using another browser and let us know if the upload still fails? Also, how large are these files? Have you ensured you have enough quota in your account? 

Do you happen to be using a 3rd party app/software to create or move those files in Dropbox @"Andreas K.25"? Could you try copying or moving them to another location and let me know if they give the same error? 

Hi there @"Robert Paterson", sorry to hear about this. Could you let us know some additional information about the issue you're facing so that we can assist further? As for your chat interaction with our support team, could you share your ticket ID so that we can look it up in our system? Thanks!

Thanks for the flagging this with us @"darrylschick" If you'd be willing to give it a go, there are some additional troubleshooting you can do listed on this page. I know it's not much, but I hope this helps a tad. 

Instead of a link, could you attach a screenshot in your reply @"Andreas K.25" ? To do so, you can click on the camera icon (insert photos option) within your reply's box. 

Did you try an incognito or private browsing window as well @"Stirling Projects" ? Also, what type of files are giving you the error and how large are they? 

How large are the files that are not showing in your Photos tab @"cisco_sanj"?

Hey @"Andreas K.25", sorry to hear you're having issues with this. Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let me know if you get the same error? If you do, I'd appreciate a screenshot too. Thanks!

Hi there @"Stirling Projects", sorry to hear about this. Can you please clear your browser's cache or try another browser and let us know if this persists? If it does, you might want to check if your browser is up to date too. In any case, please keep us posted!

Hey @"currentj", sorry to hear about this. Could you please let us know your computer's exact OS version and the version of the desktop app installed there as well? Are you running any 3rd party apps when you notice the crashes you mentioned by the way? Let us know more and we'll take it from there. 

Hey @"thenoob", sorry to jump in, but could you clear your browser's cache or try another browser and let us know if you get the same results? If you do, I'd appreciate a screenshot of the error you're getting so that we can have a visual too. 

Hey @"darrylschick", sorry to jump in here, but could you try creating a new OS profile on your computer and try installing the desktop app there? Upon that process you'll be able to choose just a couple of folders to sync. Can you give this a go for troubleshooting purposes and let us know how it goes?