Walter Dropbox Community Moderator

Hey @"gem0303", sorry to jump in here, but could you try an incognito window or another browser with no plugins or extensions running and let us know if this persists? 

Hi there @"Ladytez" - thanks for your feedback on this. It's been noted in our system - please let us know if you have anything else to add. 

Hi there @"muxxum", sorry to hear you're having issues with this. Can you please let me know if you're getting a specific error and send us a screenshot so that we can have a visual too? Also, if you're on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be…

Hey @"akshay2023", sorry to jump in here, but could you clarify how you're editing those files exactly? I'm only asking since you mentioned something about automation scripts. Do those changes make it to our server, meaning are you able to see them reflected on your files on the website? 

Thanks for clarifying that for me @"rproco" - much appreciated. Could you also send us a couple of screenshots of where you're spotting the discrepancy and confirm that your files are online only at the moment? 

Hey @"Kearcuri", sorry to jump in here, but I wanted to ask; is it possible that you have another Dropbox account, associated with another email address of yours? When is the last time you remember seeing this missing file in your account?

Hey @"rproco", sorry to jump in here, but have you checked if your hard drive space is taken up by your cache folder perhaps?

Hey @"franko2000", sorry to hear you're having issues with this. To be able to run the desktop app on your computer, you'll need to be on Mac OS 10.13 High Sierra or later. For more information, you can have a look here. I hope this helps a tad. 

Have you made sure that your web browser is up to date too, Lynn? What version of Chrome are you currently running? 

Hey @"cisco_sanj", I merged your post under this thread since it echoed the OP here. Could you have a look and let us know if you have any follow up questions?

Hi @"Bjust92", thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system - please let us know if you would like to add anything else. Cheers! 

Thanks for clarifying that for us @"Michel B.16" May we reach out via email to have a further look internally at this point? 

Hi there @"ZGM", thanks for your thoughts on this and sharing your workaround with us. Your feedback has been noted in our system - you can let us know if you have anything else to add. Thanks! 

Hey @"Conservative AC", thanks for using Dropbox and happy Monday! You should be able to adjust the expiration date of your shared link by following the same steps. Let me know if you have any other questions. 

Hi all, thanks for your reports on this. I just wanted to mention that our team is looking into this and, for now, you can manually reinstall the 178 version of the desktop app without being updated to the 179 version automatically. I hope this helps! 

Since it worked on Firefox, the culprit must be one of your web extensions, Lynn. You can try disabling them one by one to see which one is causing this issue. I hope this helps!

Hey @"CharlesStanford", sorry to jump in here and thanks for your feedback on this. May I ask if clearing the app's cache or using another browser helps improve matters at all for you? 

Thanks for the screenshot @"Fuuka" - much appreciated! One last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?

Hi there @"Krausteads", sorry to hear you're having issues with this. May I ask if this is a file that you own or a shared one? Also, have you tried clearing your browser's cache or another browser, preferably with no extensions or plugins running? Let me know and we'll take it from there. 

Hi there @"danny81", sorry to hear about your syncing issue. The desktop app should report any syncing or connection issues you might be having in the app's icon in the system tray/taskbar. When you were working on your file, did you make sure that your edits were shown on the file on the Dropbox website too? Have you by…

Hi there @"Tim_CiG", sorry to hear about this. Could you please clarify the version of the Dropbox Capture app on your computer as shown in your taskbar? Also, does this issue occur when doing an audio recording or a screen recording? 

I'm afraid we can't access the link you shared for security reasons @"Fuuka" - you can alternatively use the insert photo option (the camera icon) within your reply's box to attach a screenshot in your response. Can you give that a go please?

Thanks for flagging this with us @"Fuuka" - I appreciate the time you took to list the troubleshooting steps you've performed so far as well - great job btw! Could you maybe send us a screenshot of the exact error you're getting too and clarify your device's OS version? 

Can you maybe try the standalone MS Word and MS Excel apps instead of Office 365 and let me know if the issue persists then @"Vince A.2"? 

Hey @"Judy12159", thanks for posting on our Community! Could you please send us a screenshot of where you're spotting this file exactly? Also, what's your computer's OS version and the version and status of the desktop app as shown in your menu bar/system tray? Did you enable hidden files to show on your computer perhaps?…

Hey there @"Vince A.2", sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version of the apps involved as well? Thanks!

Hey @"BierTier", sorry to hear about this. Have you cleared your browser's cache at all lately? Also, could you try another browser or an incognito window with no plugins or extensions running and let us know how it goes? If the issue persists, you can also try rebooting your computer and/or router and updating your…

Hi @"grantburks", your idea seems to echo this one, so I merged your post under this thread. Feel free to take a look and upvote it as well to show your interest. For anyone not seeing the 'sync next' option for files, please open a new thread in Ask the Community so that we can assist further. 

Hey @"BruAllNei", sorry to jump in. You can navigate to your events page by clicking on this link. Do you see any actions regarding the deleted folder there? 

Thanks for the additional information, Lance - much appreciated. As for your concern, this setting wouldn't affect private folders. May I ask if the user who's having this issue has granted full disk access to Dropbox as outlined here? While we're at it, do they get the option to move the folder on our website?