Walter Dropbox Community Moderator

Hey @"Lordarioch77", thanks for bringing this to our attention. Can you please clarify where exactly you're seeing this file? Is it on the app somewhere or in the events page perhaps? Have you tried checking its version history to see from where it's being added to your account? Keep me posted! 

Hey @"pipacsangyalfu", thanks for joining the discussion here. Can you please confirm that you're referring to files that have uploaded to your Dropbox account through the automatic camera uploads feature?

Hey @"SirliK", thanks for the nudge here. I've just sent you an email to look further into this internally. Please have a look at your inbox and we'll take it from there.

Hey @"Pert", sorry to jump in here, but would it be OK if we reached out via email to the email address that's linked to your profile here on our Community to have a further look internally? 

Hey @"Saya3", sorry to jump in here, but I just wanted to mention that it's likely that you can't edit or delete (or see the ellipsis button in general) because you're not logged in. You need to be logged in in order to edit. I hope this clarifies matters and please let us know if you have any other questions. 

Hey there @"Tigercomp", sorry to jump In here, but could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? Also, did you log out and back in again after clearing the app's cache? 

Hey @"Sirli", sorry to jump in here, but I'd suggest getting back to Nancy's email from the correct email address and she'll be able to assist further from there. Let us know if you have anything else to add. 

Hey @"SimonThursday", sorry to jump in here, but I just wanted to mention that if you notice this happen again in the future, you can feel free to contact our support team as they'd be better equipped to assist further with account and device specific information. Let us know of any updates!

Hey @"asnell", thanks for bringing this to our attention. Can you please clarify if those are team folders, shared folders or personal folders perhaps? Are all members of the team noticing this or a specific one or a team admin? If you could also share some screenshots so that we can have a visual too, I'd appreciate it.…

Hey @"NMDenise", sorry to jump in here, but could you let us know if the Dropbox desktop app is running on your computer normally? If so, can you have a look at your menu bar/system tray and let us know if it's up to date or still syncing perhaps? 

Hi @"gcolinet", thanks for clarifying that for us. Could you also let us know the file's exact type and send us a screenshot of how it looks on your end so that we can have a visual too? Does the file preview correctly if you download it from the website and open it locally on your device(s)? 

In that case, your client can send you a shared link with view only rights to the folder you'd be uploading through the file request they opened for you from their end @"Rachael321" But again, you'll only be able to view and download from the link, not edit and have the edits be reflected on your client's end. This would…

Hey @"urm8s8n", sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment? Do you happen to be using any 3rd party apps that might be monitoring your files in your Dropbox…

Thanks for clarifying that for us @"jll6881" May we reach out via email to have a further look internally at this point? 

Hi all, thanks for your reports so far. I just wanted to mention that the team is aware of this issue and are currently investigating. We'll let you know more as soon as we have an update. 

Glad to hear that and thanks for keeping me in the loop too @"juliery" See you around the Community and happy October! 

In this case, may we reach out via email to have a further look internally @"Belloli"? 

Hey @"Rachael321", thanks for using Dropbox and welcome to the Community! Shared folders in Dropbox take up space on each account that's a member of the share so in this case, you might want to ask them to open a file request for you. This way you'll be able to upload back to their account without impacting your own quota.…

Hey @"biosonar", sorry to hear about this. Could it be that your computer is running on S mode? If so, you can try switching out from S mode and then try the normal installer. Let me know of any updates!

Hey @"juliery", sorry to hear you're having issues with this. Have you tried switching your computer off from S mode as suggested here?

Hey @mlayton619, sorry to hear you're having issues with this. Instead of doing this via the photos tab, have you tried using the homepage to select the files you'd like and move them or download them from there instead? 

In that case, you can reach out to our support team directly for further assistance @ewanmillard To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information. Once you do this and get a ticket from our system, feel free to share its ID here…

Hi there @"razorflash", sorry to hear about your syncing issues. Could you clarify if the desktop app is stuck at the same file or if it's syncing or giving you different errors in your menu bar? Also, what is the app's version? As for the new desktop app for MacOs on File Provider, you can have a look here. If you have…

Did you use the look up tool in that case @"ewanmillard"? 

Thanks for the cooperation @"whoiswentz" - you've got

Hi there @"juhomi", thanks for joining our Community and happy Monday! It's true that shared folders take up space on each Dropbox account that's a member of the share. If you'd like to share a folder with them without it taking up space in their account, you can share a link to the folder with view only rights instead.…

Hi there @"Licoge", sorry to hear about this. Could you send us a screenshot of where you're spotting this so that we can have a visual too? Thanks!

Hey @ewanmillard, sorry to hear about this. Could you let us know if you upgraded your Dropbox account through the website directly or via the app store on a mobile device perhaps? If it's the former, you can try using our self served look up tool to identify the email address that's associated with your charge and check…

Hi there @"ns213", sorry to hear you're having issues with this. Can you please clarify what happens when you try to rename the file in your Finder? Are you getting any particular errors? Does the issue persist when you quit the Dropbox desktop app? When it comes to the notification about deleting files, does it have an…

Hi there @"Fermier", thanks for posting on our Community and happy Monday! Could you let us know the app's exact status and version on your second computer as shown in your menu bar/system tray at the moment? Is it 'up to date' or still syncing? If it's up to date, could it be that you selectively un-synced some folders…