Walter Dropbox Community Moderator

Hey @"branditfa", sorry to hear you're having issues with this. Can you navigate to a (sample) shared file and confirm you've subscribed to its comments from the right hand pane? Also, have you checked your email's spam/junk folder in case those emails end up there somehow? Keep me posted on your findings and we'll take it…

Thanks for clarifying that for me, Allen. Let us know if anything comes up!

Thanks for the cooperation @"mski" - you've got

I see, thanks for the additional information, Allen - much appreciated. Your computer's OS is supported so it shouldn't be an issue here. Were/are you running any 3rd party apps that could be causing issues on your machine? Also, you're no longer facing the issue you mentioned - correct? 

Hey @"mski", thanks for joining the discussion here. May we reach out via email to have a further look internally? 

HI there @"elias11111", sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error the recipients of your shared files are getting so that we can make sure we're on the same page? If you follow these steps, do the shared links work for you normally? Let us know more and we'll…

Hi there @"Lui Hepworth", sorry to hear you're having issues with this. Can you please clarify your device's exact OS version and the status and version of the desktop app as shown in your menu bar at the moment too? Also, could you have a look at your app's preferences under the sync tab and let me know where your Dropbox…

Thanks for the cooperation @"Salsa1988" - you've got

Hey @"SLFI59715" - I can see that we received your response and I'd suggest keeping an eye out on your ticket for further updates at this point. As for you @"Salsa1988", may we reach out via email to the email address that's associated with your profile here on our Community to investigate further? 

Sure thing @"Aoife_Kna" - you've got too! Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

Hey @"Salsa1988", sorry to hear you're having issues with this. Could you please clarify if you're getting any specific error when trying to log into the account in question? 

Thanks for the additional information and the screenshot too, Andreas. Could you navigate to the samples folder and copy the link from there again and test it anew? Were you using a saved or bookmarked link to access it perhaps? Apart from that, you could try creating new links for those folders. 

Hey @"adamny", sorry to jump in here, but could you let us know your device's exact OS version? Also, have you tried clearing the app's cache at all since you first noticed this? 

Hey @"LR0108" - sorry to jump in here, but could you try navigating to the backups tab from the app's preferences and find your mobile device and delete from there? Once this is done, try re-connecting the device once more and let us know how it goes. When it comes to your mobile device, could you clarify its exact OS and…

Hey @"ducksinarow", sorry to hear you're having issues with this. Before starting to re-organize your folder structure or making other changes, could you send me a screenshot of the app's exact status and version as shown in your menu bar at the moment? Do you see all of your backed up files in your backups page? Also, are…

Thanks for your cooperation @"rustle1" - you've got

Hi there @"EvilBolzen", sorry to hear about this. Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it? 

Hey @"Eddie B." , sorry to jump in here, but could you send us a screenshot of the exact error you're getting (including the URL you're navigating to) so that we can have a visual too? 

The automatic camera uploads feature will pick up from where you had left off and won't be uploading any duplicates @"dennisgaudenzi" As for your additional concern, setting a pass-code would probably interfere with the upload process and you'd need to unlock your phone and app to resume it. Let me know if anything else…

Hey @"eapen", sorry to jump in, but I just wanted to mention that you can add this user - once they're on-boarded to the team - to a new group as outlined here like Nancy mentioned. Let us know if you have any other questions, Thomas. 

Do you maybe see any actions logged in the events page on this specific file perhaps @"Phoenix-66" ? If not, I'm afraid that your changes didn't make it to our servers, so we wouldn't be able to restore the file from our end. In that case, you could try reaching out to Microsoft for further assistance directly. 

Hi there @"UberRat" - can you clarify the version of the Dropbox app you're using on your Chromebook? Have you try reinstalling it by any chance? Also, is your browser up to date with its latest version? Any additional information is more than welcome! 

Hi there @"AllenB" - sorry to hear about this. Could you let us know some additional information so that we can make sure we're on the same page? For example, what is your computer's exact OS version and the version and status of the desktop app installed there as shown in your menu bar? Have you reinstalled the desktop…

Hi there @"dennisgaudenzi", sorry to jump in here, but did you have the chance to reinstall the app on your iPhone yet? If you did, do the crashes still occur? While we're at it, I just checked the mobile app on my Android device and I don't see any lagging or crashes and my file count in the Camera Uploads folder is very…

Hi @"MikeB1971", thanks for sharing your thoughts on this with us and happy Monday! I just wanted to mention that your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

Hey @"michaeldk", thanks for taking the time to share your thoughts on this with us and happy Monday! I just wanted to let you know that your feedback has been logged in our system - please let us know if you have anything else to add. Thanks so much!

Hey @"fingolfin78", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? 

Hey @"Alarmed-user", sorry to hear about this. Could you clarify how exactly you uploaded these files to your Dropbox account in the first place? Do you see any events mentioning them in your events page? Any additional information is more than welcome!

Hey @"Joan S.18", thanks for sharing your thoughts on this with us. From what I gather you'd like to delete some files from your account from their preview and not their folder's structure - correct? There should be an option to delete the file you're previewing through the ellipsis (...) icon on the top of the page. Are…

Hi there @"Eatsmartsup", thanks for posting on our Community and sorry to hear about this. Do you happen to have a ticket ID for your interactions with our support team perhaps? If so, you can share it with us here so that we can look it up in our system as well. Otherwise, please elaborate on the issue you're having so…