Walter Dropbox Community Moderator

Thanks for the quick response @"Crashburn M." Could you quit the desktop app, reboot your computer, relaunch the app and let us know if you still get the same error?

Yes, feel free to post the whole error log here as it would help us get a better visual of the issue at hand @"Crashburn M." If you could also clarify your device's exact OS version, I'd appreciate it. 

In that case, maybe you've selectively un-synced this sub-folder from your computer @"IlCubano1" ? Could you check your selective sync settings through the app's preferences under the sync tab to see if that's the case? Also, do you see any sync issues in the relevant tab after clicking your profile picture?

Thanks a bunch @"duesselandy" - you've got

Hey @"duesselandy" - sorry to hear about this. Would it be OK if I reached out via email to investigate further?

Hey @"IlCubano1" , sorry to jump in here, but could you confirm that the desktop app is running on your computer and that it's up to date and not still syncing in your system tray?

Hey @"dimitrisramos", sorry to jump in here, but can you clarify if the users who are getting the error are using a specific browser? Have they tried clearing their browser's cache or using another browser perhaps? 

Hi @Robert Hadfield - sorry to hear you're having issues with this. Could you please clarify what your plan tab reports at the moment? Also, is the email address shown in your account's settings online identical with the one you received this email? Let me know what you find and we'll take it from there, Robert. 

No worries, Khalid - I'm glad I could help. See you around the Community and take care!

Thanks for the clarification @"NMDenise" Can you try renaming or moving the files and let us know if the issue persists? 

Hi @Caraspearls, sorry to jump in here and thanks for clarifying that for us. To reverse the alphabetical order on the website, you can click on the arrow next to the 'Name' column/banner when navigating your files. For more information on sorting your files on the website, you can have a look here as well. I hope this…

Hey @"Bruno MC", are those screenshots the info you get when you right click on your Dropbox folder? Have you tried using selective sync to lessen the desktop app's load by un-syncing some folders from your computer perhaps?

Thanks for the cooperation @"tex_ka95" I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"Crashburn M.", sorry to hear about this. Can you please send us a screenshot of the error you're getting so that we can have a look too?

Hey @Rodriguez_1201, thanks for using Dropbox and welcome to the Community! How long ago did you delete the files in question? Did you delete them permanently perhaps? Could you have a look at your events page and let us know if you can find them there? Keep us posted!

Hey @"khalid saf" - thanks for posting on our Community! Based on a short search, it looks like G2 is a peer to peer review site. As this message doesn't come from an official Dropbox account and it's not affiliated with Dropbox, I'd recommend getting in touch with them directly and ask for more information. I hope this…

Hey @"insanemoe", thanks for using Dropbox and welcome to the Community! Space earned through referrals is permanent and won't be removed if you upgrade and/or downgrade your account. Could you have a look at your plan tab and let us know what's reported there in regards to your quota? Thanks!

Hey @"Joetta Rodriguez", thanks for flagging this with us. I just wanted to mention that our team is looking into this and we'll get back to you once we have an update to share. Thanks for your patience.

Thanks for the cooperation and happy Monday @"Stretch1" I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"Jovin", sorry to jump in, but I just want to check; have you deleted the old shared links or are you still using both the old shared link and the new one? 

Thanks for the cooperation @"ghostaki" - you've got

Hey @"ghostaki", sorry to hear about this. May we reach out via email to have a further look internally? 

Hey @"free4cat00", sorry to hear about this. Can you please let us know what your plan tab reports about your quota at the moment? Also, was the additional space earned through referrals or another promotion perhaps? 

Hey @"ldorigo", could you update to the latest, stable version of the desktop app from this page and let us know if the issue persists? 

You can reach out to your bank and ask for the transaction ID directly @ewanmillard If that doesn't work for you, let us know and we'll take it from there. 

Hey @"Debbiebruno ", sorry to hear you're having issues with this. Does the issue persist after clearing your browser's cache or on another browser? If it does, could you please clarify the file's type and size for us?

Hi there @"ChrisVermont", sorry to hear about this. It seems that you're running a beta version of the desktop app. Could you try installing the latest, stable version from this page and let me know if you notice any difference? Just make sure to toggle off the early releases from your account's settings first. Keep me…

Hey there @"chwynn", thanks for using Dropbox and welcome to the Community! Could you send us a screenshot of the app's status and clarify if you've ensured that your device meets the minimum requirements as per this Help Center article? Any additional information is more than welcome!

Hey @"EMSHP", sorry to hear you're having issues with this. Could you please send us a screenshot so that we can have a visual too? Also, since this is only happening on this shared folder of yours, could it be that you or another member of the share set an automation or a naming convention on the folder? Any additional…

Hey @"Fractal Tree" - sorry to jump in here, but I just wanted to mention that this should be resolved now. Can you check and let us know if you're still having issues?