Walter Dropbox Community Moderator

Is the email address shown on this page correct @"riley P"? Also, could you clarify if you see any file activity or sign of your missing files in your events page as this is the place where all uploads, edits, and deletions are normally logged? 

Hey @"riley P", sorry to hear about this. It sounds like you're looking at a newly created account - do you happen to have another Dropbox account associated with another email address of yours perhaps? 

Hey @"ronbannon" , sorry to jump in here, but I just wanted to mention that I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"Adriann4", could you clarify if your device meets the requirements as outlined in this page?

Hey @"Bill Waller", thanks for taking the time to share your thoughts on this. Your feedback has been logged in our system - please let us know if you have anything else to add. In the meantime, perhaps you'd be able to find something that fits your needs in the Dropbox App Center for Workflow automation options on this…

If you've deleted the app, then this is a local copy of your Dropbox folder that's taking up the space on your computer @"kalebseaton" You should be safe to delete it without affecting your files in Dropbox. Once you reinstall the app, you'll be able to select which folders you'd like to be synced locally on your computer…

Hey @"kalebseaton", sorry to hear you're having issues with this. If you've ensured that the app is up to date and not still syncing in your menu bar, could you try clearing your cache and let us know if it improves matters for you? Thanks!

Hey @"BixiSLO", thanks for using Dropbox and happy Friday! Let me start by saying that what you described is one of the reasons we strongly recommend against using an external drive to store your Dropbox folder. As for your request, there's no way to achieve that with Dropbox at this time as files won't become online only…

Hey there @"scarbleu" & @"Al_Simmons" , I just wanted to mention that this email seems legit since this is an official domain of Dropbox in the email you received. I just received the exact same email notification to be completely honest. I hope this helps!

Ah no, file requests will only allow her to upload files to your account. If you need to give them view only access after your edits, you can share a link with view only rights to the folder with her to avoid impacting her own quota. I hope this helps a tad @"DebDamm"

Hey @"albo99" - sorry to hear about this. Could you provide some additional information about the issue you're facing along with screenshots of any errors you might be getting so that we can have a visual too? Thanks!

Hey @"LPH", sorry to hear you're having issues with this. I've merged your post into a similar discussion, so feel free to have a look and let us know if you have any follow up questions. Thanks!

Hey @"rockzilla2520", thanks for dropping by our Community! Did you ever access this shared file in the past, since it was first shared with you? Let us know more information and we'll take it from there. 

Hey @"DebDamm", sorry to jump in here, but have you considered using a file request instead of a shared folder? This way, your client will be able to upload to your own account without impacting their own quota. 

Hey @"rmundell", could you clarify the version of the Dropbox desktop app installed on your computer at the moment and your computer's OS version?

Could you clarify the version of the desktop app installed on your computer for us too @"youmailtocarlos"?

Sure thing @"JuliaPeres" - you've got

Hey @"oceanside22", sorry to jump in here. I just wanted to mention that we checked back with the team and here's what we found: When you manually upload files, you know exactly what/where you are uploading. With automatic uploads, photos/videos across all your devices are being uploaded to that single Camera Uploads…

Hi there @"AbbyGail Yap" & @"johnysins", sorry to jump in but I wanted to mention that our team is looking into this. We'll make sure to keep you posted with any updates, but please let us know if you have anything else to add in the meantime. 

Hi @"JuliaPeres", sorry to jump in here, but may we reach out via email to have a further look internally? 

Hey @"WickedFeline", sorry to jump in here. I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app. Could you try installing the latest, stable version of the app from this page directly and let us know how it goes? If you have any security programs…

Hey @"Bulldog4675", sorry to hear you're having issues with this. Can you please walk me through the steps you take to do this and send me a screenshot of the last screen (or error) you can get to so that we can have a visual too? Thanks!

Hey @"Fabio L.", sorry to hear that. If you rebooted your computer and this persists, could you send us a screenshot so that we can have a visual too?

Hey @"SJ16", sorry to hear you're having issues with this. Could you please let us know some additional information? For example, are you all part of the same Dropbox for Business teams account or are you using individual accounts and sharing those files directly? Have your collaborators added the file to their account so…

Hey @"dillonpadgette", sorry to hear about this. If you don't see the Dropbox icon in your menu bar, it means that the desktop app isn't running at the moment. In that case, you could try relaunching it from your Apps folder. If that doesn't help, you can try (re)installing it directly from this page. 

Hey @"jbodie", sorry to hear you're having issues with this. Can you please send us a screenshot of the last screen you can get to when you do this and clarify what Dropbox Plan and Dropbox Sign plan you're on at the moment? Any additional information is more than welcome!

Hey @"CrewSandy1" - sorry to jump in here. Unfortunately, your screenshots didn't make it to us - could you try again using the camera icon from your reply's box? 

Hey @"Iliana1", sorry to hear about your syncing issue. Could you send us a screenshot of the app's exact status and version as shown in your system tray at the moment? While we're at it, since you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

In that case, could you ask the people who are having issues with this to try clearing their browser's cache or using an incognito window or another browser? Let us know how it goes @"officeemployee205" 

Hey Lisa, sorry to jump in, but could you try installing the desktop app from this page directly and let us know how it goes?