Walter Dropbox Community Moderator

Hey @"Chuck C.9", sorry to hear about this. Could you let us know the OS version of your device and the version of the Dropbox mobile app installed there as well? Also, could you clarify what happens when you tap on the attach button within Gmail and select Dropbox?

Hey @"lmalma", sorry to jump in here, but what exactly is reported in regards to your quota in your plan tab? 

When is the last time you remember seeing the files on the website @Jane222? Could it be that you were working on a local Dropbox folder that wasn't syncing normally? 

No worries @Moners72 - you've got email! Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

What about the desktop app on your MacOS device @"dmease001"? If it's running, can you check its status and version as shown in your menu bar? 

Hey @"Moners72", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Hey @"ccaravello", sorry to hear you're having issues with this. Just to clarify here, you're referring to the icon included in this Help Center article for Camera uploads in progress - right? Could you let us know the OS version of your computer and the version of the desktop app installed there as well? Have you tried…

Hey @Jane222, sorry to jump in here, but you haven't mentioned. Do you see any signs of your missing files in your events page? This is the place where all uploads, edits, and deletions are normally logged so it should give you a clue or two. If you don't see any file activity there, could it be that you're looking at the…

Hey @"tijana", could you try the latest version of the app from this page and let us know how it goes? 

Hey @JT23, sorry to jump in here, but could you let us know if you received the email before or after deleting your account and cancelling your trial? Does tapping on the "Manage your Trial" option re-direct you somewhere?

Hey @"sergei_x", sorry to hear you're having issues with this. Could you clarify your device's exact OS version and the version and status of the desktop app as shown in your system tray as well? Do you happen to be running any 3rd party apps that could be causing issues such as antivirus, firewalls or even 3rd party apps…

Hey @"NB141", sorry to jump in here, but could you please clarify if this happens with a specific video file, some or all video files that are sent to you via WhatsApp? Does the same thing occur if you download or export it locally to your device and upload it manually to your Dropbox account via a web browser or the (+)…

Hey @"superJames", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? If so, please respond from the Community profile that's associated with the account and promotion at hand and we'll take it from there. 

Hey @"dtbrown", sorry to jump in here, but could you clarify if the desktop app is 'up to date' on both of your devices or if it's still syncing? Have you tried adjusting your bandwidth settings to see if that improves matters? Any additional information is more than welcome!

Hey @"Cheyenne_integrityav", sorry to hear you're having issues with this. Can you walk us through the exact steps you're taking to do this and also let us know what plan you're on at the moment? When you say you're not getting their emails, could you elaborate a tad on that as well? 

Hey @"ehendry", sorry to jump in here, but could you send us a screenshot of what's troubling you exactly so that we can have a look too? As for the syncing icons on your files, you can take a look at this Help Center article. 

Hey @"RTB Visuals", sorry to jump in here, but could you clarify the type and size of the file(s) in question and your device's exact OS version as well as the version of the Dropbox mobile app installed there as well? Are you able to download and/or preview it through a web browser normally? 

Hey @MatejA, thanks for posting on our Community and happy Monday! I'm glad to see that you managed to sort this out by navigating to your backups page and deleting your backups from there. Let us know if anything else comes up!

Hey @"JA35", sorry to hear you're having issues with this. Can you please let me know if you're getting any particular error when trying to log into your account on your laptop via the Dropbox desktop app? Are you able to log into the account normally through a web browser? Any additional information or screenshots are…

Hi there @"dmease001", sorry to hear you're having issues with this. Can you please let us know what exactly is not working for you so that we can assist further? Also, could you clarify your device's OS version and the version of the Dropbox app you're using there as well? Do you see the files you mentioned on our website…

Hey @"Ricardo2199", thanks for using Dropbox and welcome to the Community! Can you please clarify the plan you're on at the moment and also the exact steps you take to upload those files in the first place? Would you like to upload them to Dropbox or back them up to Dropbox? Any additional information is more than welcome!

Hey @"kellerEVO", sorry to hear about this. Could you please let mus know your device's exact OS version and the status and version of the Dropbox desktop app installed there as well? If you could also send us a screenshot of the options you get when you right click on files in your Dropbox folder, I'd appreciate it. 

Hi there @"abelke", sorry to jump in here and thanks for the additional information. Can you please let us know how long has the desktop app been stuck like that after the update took place? Have you rebooted your computer at all since you first noticed this? 

Hi there @"Jamie E.4", sorry to hear about this. Can you please clarify your device's OS version and the version and status of the desktop app installed there as well? If you could also send us a screenshot of the options you get when you right click on the files inside your Dropbox folder, I'd appreciate it. Thanks!

Hey @"Trish S.2", thanks for posting on our Community and happy Monday! Your edits should be automatically reflected to the file if you were working on the file within the shared folder. Are you not seeing your edits on the website? Let me know more and we'll take it from there.

Hey @"Tin1" - thanks for bringing this to our attention. Could you navigate to your plan tab and let me know what's reported there in regards to your quota? Also, can you clarify when you received the email and what was its content? 

Hey @"dimitrisramos", sorry to jump in here, but could you clarify if you tried re-uploading the file and sharing a new link with the users? If so, do you still get the same results?

Hi there @"OATTohatsu" - sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let us know if this persists? Thanks!

Hey there @"junaidbnc", thanks for using Dropbox and happy Friday! Moving the Dropbox folder's location on a computer will not affect other computers syncing in any way. Let us know if you have any other questions! 

Hi @"jerome17", thanks for using Dropbox and welcome to the Community. Could you clarify what exactly you'd like to accomplish and send us a screenshot of the exact error you're getting so that we can have a visual too? Thanks!