Walter Dropbox Community Moderator

Thanks for clarifying that for us @"realjun97" It seems that both of your accounts are on the Basic plan. Do you happen to have another Dropbox account associated with a different email of yours perhaps? Also, when did you upgrade your account in the first place?

Hey @"Liz63", sorry to jump in here, but have you tried logging into your other account and see if that's the account that's indeed on the family plan? Also, how are you accessing the folders in the family account exactly? 

The maximum space you can earn through referrals is 16 GB on the Basic plan while this goes up to 32 GB if on the Professional, Plus or Family plans @"free4cat00" Did you redeem a different promotion in the past perhaps which granted you with more quota?

Sure thing @"BENCE NAPHEGYI" - you've got

So your account's overall quota is 18.75 GB. What makes you think that your additional space was removed from your account @"free4cat00"?

Thanks for the additional information and the screenshots too @"nyanta" Could you also clarify the Dropbox mobile app's version installed on your iOS device and let us know if this happens with other files as well?

Could you maybe try to restore your purchases as outlined here and let me know how it goes @"realjun97"? 

Did you log into the other account to see if you can find your upgrade there @"realjun97"? Was the upgrade completed through an iOS device or an Android one? Did you receive an email with the receipt of your purchase by any chance?

Hi there @"realjun97", sorry to hear you're having issues with this. Do you happen to have another Dropbox account, associated with another email address of yours perhaps? Also, did you upgrade through the website directly or via the app store on a mobile device in the first place? Keep us posted!

Hey @"Dimitriu", sorry to jump in here, but I just wanted to mention that selectively un-synced from your computer won't be visible in your Finder as they're not locally available to your computer's OS. Is it possible that you were referring to online only files instead?

Thanks for the screenshot @de_waltdan Would it be OK if we reached out via email to have a further look internally at this point? 

Hey @"SukhaAvirati", could you clarify if you're having issues with previewing your SVG files only on the website or if this happens in the mobile app as well? How large are the files in question? 

Hey @"Ulfahaj997", thanks for bring this to our attention. I just wanted to mention that our team is aware of this issue and are currently looking into it. We'll let you know more as soon as we have an update.

Hey @"Barrettg26", thanks for using Dropbox and welcome to the Community! I'm afraid there's no such option at this time. I hope this clarifies matters and please let us know if you have any other questions. 

Hi there @"nyanta", sorry to hear you're having issues with this. Can you walk us through the steps you take to do this and send us a screenshot too so that we can have a visual as well? If you could clarify your iOS version, I'd appreciate it. Thanks!

There's a soft limit of 300K files so I'd suggest that you use selective sync to un-sync some of your folders from your device @"ldorigo" Could you give it a go and let us know how it goes?

Hey @de_waltdan, sorry to hear you're having issues with this. I assume you've also tried clearing your browser's cache and/or using an incognito window too? Could you please send us a full-page screenshot of the error including the URL you're navigating to so that we can have a visual too? Thanks!

Thanks for the screenshot and the additional information @"ldorigo" May I ask how many files you've got syncing locally on your device approximately? Have you tried using selective sync to lessen the app's load by any chance? 

No worries @Carina7 Take care and see you around the Community! 

Hey @"Andrew S.2" - sorry to hear about this. Could you please let us know the app's version as shown in your taskbar? Also, does the issue persist if you temporarily disable TotalAV? 

Hey @"thinkge", sorry to jump in here, but I just wanted to mention that if it's been a while since you first got this error, I'd recommend getting in touch with our support team for further assistance. To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all…

Hey @"HowieG", sorry to hear you're having issues with this,. Could you please let me know the exact steps you take to upload your files to Dropbox and if you're getting any errors along the way, send us a screenshot so that we can have a look too? Any additional information you can share is more than welcome!

Hey @"JonathanAU", sorry to hear you're having issues with this. There are three ways a conflicted copy can happen: 1. Two users change the same file at the same time 2. Someone edits a file offline while someone else edits the same file 3. A file is left open on another user’s computer, which Dropbox saves as a new…

Your Community profile is linked with your Dropbox account and the email address you used for it anonymous If you'd like to delete your profile from the Community, you can click on your avatar (profile picture) and then click on "My settings". From there, you can choose the 'Close Account' option under the Personal tab. I…

Hey @"Murray6", sorry to jump in here, but could you clarify if this is an individual shared file or a file within a shared folder? Also, can you clarify how exactly you have edit rights on this file if it was shared via a read-only folder with you? 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"meganrm" See you around the Community and take care!

Hey @"free4cat00", sorry to repeat myself here, but could you send us a screenshot of your plan tab to see what's reported there in regards to your account's quota? 

Glad to hear that anonymous - thanks for keeping me in the loop too. As for the different profile on our Community, it looks like you used another email address to log in and reply to this thread than the one you had originally used. In that case, you'll just need to log out of the current account and then log in with the…

Hi there @"LongtimeDreamUser" - I just wanted to clarify that the regular Dropbox desktop app is different from the Dropbox Lite for Windows in S mode app. In any case, thanks for sharing your workaround with us and please let us know if you have anything else to add or ask. 

Hey @"alebogado", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point?