Walter Dropbox Community Moderator

Clickable links which do stay clickable when the signer opens your request are indeed available to the Dropbox Sign Premium plan. Just to make sure we got this right though, you'd like the links to stay automatically in the PDF (and not to add them manually)? Is this correct? As for a free trial for the Dropbox Sign…

Hey @"stephanmo", sorry for the tardy response; are you still having issues with this? In case you do, would it be OK if we reached out via email to have a further look internally? 

Hey @"joao cruz1" - sorry to jump in here, but I just wanted to mention that the the Dropbox app for Windows in S mode( Dropbox Lite) does not actively store files and folders on your device. It allows you to access your files and folders that are stored on your Dropbox account when you’re connected to the internet, or if…

Hey @"Le Long", sorry to hear about this. Have you ensured that you're looking at the correct Dropbox account? Do you happen to have another Dropbox account associated with a different email address of yours perhaps? Can you have a look at your plan tab online and navigate to the mobile app's Account tab as well and let me…

Thanks for keeping us in the loop @"Rob Meijer" - please let us know of any updates when you get the chance. 

Does this happen with only this specific file or is this affecting all of your mp4 files @"TomFuller" ? Have you tried clearing the cache of both apps since you first noticed this? 

If you've confirmed that the email is coming from an official Dropbox domain, then it could have been sent in error in which case you'd be safe to ignore it. Otherwise, you can forward the whole email to abuse@dropbox.com I hope this helps @"WEW" 

Hey @"palebluedot1", thanks for taking the time to share your thoughts on this with us. Did you get in contact with our support team to troubleshoot your issues in more depth and with account specific information by any chance? If so, please share your ticket ID with us so that we can look it up in our system as well. When…

Hey @"WEW", did you have the chance to go through the discussion I linked to in my previous reply?

Hey @"datha", could you clarify the templates you're referring to for us? Thanks!

Hey @"CaptainPablo", sorry to hear about this. Could you please clear your browser's cache or try another browser and let us know if you still get the same error? If so, I'd appreciate a screenshot too. Thanks!

Glad to hear that @"fernandaverruck" See you around the Community and take care!

Could you navigate a level back (by clicking on the parent folder's name) and try to select the folder and delete it from there instead @"fernandaverruck"? 

Hey @"TheFoxandTheSea", sorry to hear about this. Can you please clarify what troubleshooting steps you've attempted so far so that we can make sure we're on the same page? For example, what browsers are you using and what kind of devices and networks? 

Hey @"vivavie", sorry to jump in, but could you clarify how large is the file you're trying to attach in your email? Also, are you able to do this normally through a web browser instead of the mobile app? 

Hey @"rovf", sorry to jump in here, but could you send us a screenshot of the app's exact status and version of the Dropbox desktop app as shown in your menu bar at the moment? Also, can you navigate to the app's preferences under the sync tab and check the Dropbox folder's location for us? 

Hey @"easyandimpactful", thanks for sharing your thoughts on this with us and welcome to the Community! I just wanted to mention that this option is actually available on the Premium plan of Dropbox Sign (you can see it listed under the 'Advanced signer fields' option on this page). This means that our system will flatten…

Hey @"rigas", sorry to jump in here, but I was wondering; are you by any chance running any other extensions or plugins in your Mozilla Firefox?

Hey @"YoshiDBZ", sorry to hear you're having issues with this. Do you happen to be running any security programs such as antivirus or firewalls on your device(s)? If this persists after clearing your browser's cache or on another browser, I'd appreciate a screenshot too. Thanks!

Thanks for the screenshot and the additional information @"jeromemuller" - much appreciated. Could you maybe create a new folder and try to set this automation there? Does it work normally with files added to sub-folders?

Hey @"fernandaverruck", sorry to jump in here, but could you let us know if this persists after clearing your browser's cache or on another browser? If it does, we'd need a screenshot to troubleshoot further. 

Hey @"RAChalmers", sorry to hear about this. Could you try the offline installer from this page directly and let me know how it goes? Thanks!

Hi there @"TomFuller", thanks for posting on our Community and sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version of the Dropbox app installed there as well? If you could also attach a screenshot of how it looks on your end, I'd appreciate it. Thanks!

Hey there @"jeromemuller", thanks for posting on our Community and happy Monday! This should actually be possible now as I just gave it a go and it worked fine for files I uploaded to the sub-folder of the automated parent folder. Can you give it a go again and let me know how it goes? Just click the folder where you’d…

Thanks for clarifying that for me @"youmailtocarlos" Would it be OK if we reached out via email to have a further look internally at this point? 

Hi there @"Elena-O", welcome to the Community and happy Monday! You should be able to cancel your signature requests as outlined here. Apart from that, you can replace signers in pending signature requests as outlined here. I hope this helps!

Hey @"aharbin278", sorry to hear about this. Can you let us know how large is the zip file you're trying to download and clarify if the issue is with downloading it from the website or unzipping it on your device? 

Hey there @"agliopane", it sounds like your shared links might have been banned. Would it be OK with you if we reached out via email to have a further look internally? Let us know here and we'll use the email address that's associated with your profile here, on our Community. 

Hey there @"LEGODamashii", thanks for your feedback on this. You can also take a look at this idea and upvote it to show your interest in this functionality. Cheers!

Thanks for the screenshot @"Iliana1" - much appreciated! The version of the desktop app is a bit outdated; could you update to the latest version from this page directly and let me know if the issue persists? As for your ticket, I took a look at our system and it seems that you didn't reply to the last email you received…