Walter Dropbox Community Moderator

Did you install it on your computer with admin privileges in the first place, Nikolaas? If you did and this persists after quitting the app, rebooting your computer and relaunching the app again, let us know here and we'll reach out via email to have a further look internally. 

And what about the used space @"Vika85"? Are you near your account's quota limit? How many emails have you received about this so far (recently)? 

You can try searching for the steps on the internet depending on the app you're using, Tom. As for the Dropbox mobile app on iOS, to clear your cache, you can follow the steps listed below: 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Once this is…

I'm glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too, Joe. See you around the Community and have a lovely week ahead! 

Hey @"tmillman", could you clarify what you mean your Dropbox is full and locked? Could you send us a screenshot of what's troubling you so that we can have a visual too? As for merging your accounts, you can have a look here. I hope this helps and please keep us posted!

Hey there @"TopCat23", sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version and status of the desktop app as shown in your system tray as well? If you could also send us a screenshot of what options you're seeing when you right click on your files in the Dropbox…

Hey @"Iselin Vatle " - sorry to hear about this. May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account? Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least…

Hey @"Xelar", thanks for posting on our Community and happy Monday! This question would be more suitable for a Google (Drive) forum, but I was able to find this article that might help with what you had in mind. For more information you can reach out to Google directly. I hope this helps a tad. 

Hey @"Joe Music", sorry to hear you're having issues with this. Do you happen to have a security program or software that might be causing problems like an antivirus, a firewall or a VPN/proxy setting? If not, the next step here would be to attempt an advanced reinstall as outlined here. Keep us posted anyhow!

Hey there @"JWMS", sorry to hear you're having issues with this. Could you have a look at your account's settings online and also at the app's preferences under the Account tab and let me know if you can see the exact same email address on both places? Let me know and we'll take it from there.

Hey @"Vika85", sorry to hear about this. Can you let us know what your plan tab reports in regards to your quota at the moment and when's the last time you got this email? Thanks!

Hi there @"Nikolaas", sorry to hear about this. Could you let us know if you've granted Dropbox full disk access as outlined here? If you did and this persists, can you reboot your computer and let us know how it goes? Thanks!

Hi there @"One Yoga", thanks for using Dropbox and happy Monday! Could you clear your browser's cache or try another browser and let us know how it goes? If you still get an error, I'd appreciate a screenshot too. Thanks!

No worries @"RetiredCR" - I'm just glad to hear it's sorted now and thanks for keeping me in the loop too. See you around the Community and have a wonderful September ahead! 

Hey @"Evan_S", sorry to hear about this. Have you tried getting in touch with your previous school district to see if you can regain access or re-create the email address in question? If that's not an option at this time, let us know here and we'll reach out via the email address you have linked to your profile here, on…

Hey @"hfiumano" & @"Upstate Cate", could you confirm what is your plan tab showing in regards to your quota at the moment? Also, can you let us know how large the folder you're trying to add to your account is? If you could also send us a screenshot of the errors and/or notifications you're getting, I'd appreciate it. 

Hey @"RetiredCR", sorry to hear you're having issues with this. For starters, please note that sharing a Dropbox account is against the Dropbox ToS. It’s not necessary to share an account in order to share files with someone. In this case the person you want to share with should create their own account, and then you can…

I meant the vanilla (or stock) version of Android OS @"wallemoney" In the meantime, you could try turning Camera Uploads off and then back on to see if that helps improve the issue with the missing files. If the issue persists, could you check a sample file and let us know its size and type? 

Hey @"cancooks", sorry to hear about this. Would it be OK if we reached out via email to have a further look internally? 

Hey @"mferguson_au", thanks for posting on our Community and happy Friday! It seems that you're using a beta version of the app; could you try the latest, stable version from this page directly and let us know if you still get the same error? To make sure you're off the beta channel (i.e. early releases), you can turn off…

Hi all, I just wanted to let you know that the team is aware of this issue and are working towards a fix. We'll let you know more once we have an update. Thanks for your patience! 

Thanks for the screenshot @"rovf" What does the app state when you click on its icon or when you hover your mouse over it? If you can access the preferences, can you take a look at the sync tab and let me know where your Dropbox folder is located as shown there? 

Hey @"wallemoney", sorry to jump in here, but could you try replicating this issue on a supported mobile environment, namely on a supported Android OS version? Apart from that, if the automatic camera uploads have finished and you're still missing some files, you can try finding them and uploading them manually via the (+)…

Hey @"MWoodsMusic", thanks for joining the discussion here. I'm afraid that there's no other option apart from upgrading your computer's OS to a supported desktop environment. in addition, you should be able to access your Dropbox account and files normally through a web browser. I wish I had a better answer than this,…

Hey @"Ash Dan", thanks for posting on our Community and happy Friday. All the members of the shared folder are able to share the folder with others and you can check the folder's members by navigating to the folder's settings or hovering your mouse over the "Who can access" column when navigating to the shared folder from…

At this moment, the only option is to add it manually (on the Premium plan), but thanks for the feedback @"easyandimpactful" - I've passed it on to the team. Also, note that phone support is only available to Dropbox Business and Dropbox Enterprise admins. If you'd like to get contacted by our Sales team instead, you can…

Thanks for the additional information @"GG_drop" Could you clarify when the crashes occur as well for us? 

Hi there @"GG_drop", sorry to hear about this. Can you please let us know your computer's exact OS version and where your Dropbox folder is located as per the sync tab in the app's preferences, if possible before the app crashes? Do the crashes happen after you take a certain action or immediately after launching it? Any…

Thanks for your patience while we looked into this internally @"jeromemuller" - most appreciated! So, we've confirmed that the automation inheritance (i.e. the new sub-folders also get the same automation as the parent) is not available yet to users, but we've been testing it internally and have plans to implement it very…

In that case, can you give these steps a go and let us know how it goes @"Rob Meijer"?