Walter Dropbox Community Moderator

I'm glad to hear it's sorted now and thanks for keeping me in the loop too, Scott. I've also jotted down your feedback - I appreciate you took the time to provide us with your thoughts on new installs of the desktop app. If anything else comes up, you know where to find u! 

Hey @"Rjrkc" - sorry to hear you're having issues with this. If your iMac laptop was updated to this version of the Dropbox desktop app, it's normal that you can't access Vault. There shouldn't be an issue with accessing it through the web though. Can you let us know if you're getting any particular errors when attempting…

And do your collaborators get this error when accessing the shared link to the folder from a mobile device or does this happen on a desktop too or when using a web browser?

Do you see the folders you're not seeing in Finder under your selective sync settings perhaps @"ScottAMRaleigh"? 

Hey @"Rebecca16", thanks for using Dropbox and posting on our Community! Can you please clarify if you're all part of the same Dropbox for Business teams account or if you have individual accounts? If you'll be making changes to your folder structure, there's no need for the team members to delete any of their folders,…

Hey @"Alain_Brassard", sorry to jump in here, but could you use the camera icon (insert photo option) within your reply's box instead of sending us shared links to your screenshots? Also, have you tried renaming the folder to something else (without French accents) to see if that helps? 

Hi there @"sineaddonlon" - thanks for using Dropbox and welcome to the Community! While the best way to achieve this would be through a shared folder, in this case, since you don't know the email addresses of your collaborators, you can create a file request for others to upload their files back to your account and share a…

No worries @"phoebelynphotography" - I'm glad to hear it's sorted now and thanks for keeping us in the loop too. See you around the Community and take care!

Sure thing @"siskiyousurveying" - you've got

Hey @"kkb7"- sorry to jump in here, but it sounds like you've indeed enabled the automatic camera uploads feature at some point in the past. Could you navigate to the mobile app's Account tab and check your camera uploads settings there? Apart from that, you may also want to try these steps as well. In any case, please…

Could you share your ticket ID so that we can look it up in our system as well then @"mypointviews"?

Hi there @"siskiyousurveying" - thanks for bringing this to our attention. It sounds like your sharing activity was banned due to a ToS violation. If you'd like to have a further look into this internally, let us know and we'll reach out via email. Thanks!

Hi there @"phoebelynphotography" - sorry to hear about this. Could you please let us know the desktop app's status and version as shown in your system tray/menu bar and your device's OS version? Also, have you tried moving the files that are being uploaded out of your Dropbox folder? Let us know more and we'll take it from…

Hi there @"NiceGuy33" - sorry to jump in here, but can you let us know if you downloaded your files in batches or in one go? Were they all inside a folder? Have you tried downloading the ones that weren't downloaded in the first place? ' Any additional information is more than welcome, Jeff. 

Hi there @"mypointviews" - thanks for bringing this to our attention. Would it be OK if we reached out via email to have a further look internally? 

Hi there @"JoshO", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting and let us know if at which step of the process you're getting it? For example, is it upon logging in or trying to enter the mobile app? Also, have you tried another wifi network or cell data by…

Hey @"Martin F.21", thanks for flagging this with us. Could you let us know some additional information so that we can assist further? For example, which version of the Dropbox desktop app are you running at the moment and what's your computer exact OS version? Also, could you send us a screenshot of any error you might be…

Hey @"larskeee", sorry to hear about this. Could it be that you're referring to the update outlined in this Help Center article? If not, feel free to let us know more so that we can assist further. 

Hi there @"ScottAMRaleigh", sorry to hear you're having issues with this. Online only folders should not be confused with selectively un-synced folders. Could you check the app's preferences under the sync tab and let me know if you can find the folders in the selective sync settings? Thanks!

Hey @Coacto, sorry to jump in here, but I just wanted to mention that we can only send you a ticket to the email address that's associated with your profile here, on our Community. If you'd like to use another email address, you can try contacting our support team from your end. 

Hey @"Alistair Appleton", sorry to hear about your syncing issue. Could you click on your account's photo in the app and then click on the 'View Sync Issues' option? Is anything showing there? As for clearing the cache, you can follow the steps outlined here. In any case, please keep us posted!

Hey @"trishadionne", could you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray? Also, has it been stuck like that for a while now? 

Hey @"auroras", if you managed to unpin the folder successfully, could you try clearing your browser's cache or using another browser and let us know if the issue persists? 

Hey @"Eleanoria", sorry to jump in here, but I was wondering; are you getting any particular errors upon logging into your paid account now? Are you able it to log in normally through a web browser?

Hey there @"dgallant", thanks for taking the time to share your thoughts on this with us. Your feedback has been logged in our system - you can let us know if you have anything else to add. Cheers!

Hey @"lenpal", thanks for your feedback! For future reference, note that you can post your feature requests (preferably separate) in our Ideas section. You can take a look at this thread for more tips on posting your ideas. Cheers!

Hey @"Josephus F.", sorry to hear you're having issues with this. Could you please let us know the status and version of the Dropbox desktop app installed on your computer as shown in your menu bar and your Dropbox folder's location as shown in the app's preferences under the sync tab? Thanks so much!

Hey @"gelimujiao", sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there. 

How many files are you syncing locally on your computer normally @"GarryWP"? 

No biggie @"Judy12159" Let us know if you need anything else!