Walter Dropbox Community Moderator

Hey @"jade1230" - thanks for flagging this with us. Also, thank you for your feedback on this @"mkalichman" - it's been noted in our system. When it comes to the notification at hand now, note that it's possible that a mistake happened in the system and this was sent by accident. Is it possible that you had started a trial…

Hey @"vincy peng", sorry to hear about this. Could you clarify if you're getting this error when trying to log into your Dropbox account or access and download a shared file? If you could send us a screenshot too, I'd appreciate it. Thanks!

Is it possible that your team's admin unlocked the file since they can choose not to send a notification as well @"MBESTGEN"? Also, can you confirm whether you're locking the file on the website or locally on your computer within your Dropbox folder? As for the conflicted copy you mentioned, note that if someone tries to…

Hey @"rlesperance", thanks for posting on our Community! Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there? Also, where's your Dropbox folder located at the moment as per the sync tab in the app's preferences? When it comes to your last concern,…

Hey @"Rebecca16", thanks for dropping by our Community! I don't have many suggestions here, just let the desktop app run and sync your changes until it shows 'up to date' on all of your devices, which should be fairly quick since the app will recognize you're trying to sync existing files and will just re-index your folder…

Hey @"censilver", sorry to jump in here, but could you navigate your PC folder in your backups page and let us know if this is the folder you were talking about in the first place? Also, can you navigate to the app's preferences and let us know what you find in the Backups page? 

Hey @"craibuc", thanks for posting on our Community! While there's no such option within our current automation options, there's a feature called Data Retention that's available to Dropbox team accounts that have purchased the Data Governance Add-On which might help with what you had in mind. Otherwise, a comment with a…

Hey @"Laurence S.4" - thanks for letting us know about this. If you'd be willing to give this a go, could you try the latest stable version of the desktop app without reinstalling and let us know if you notice any difference? 

Hey @"brankogrbac", thanks for the nudge on this. I just wanted to mention that the team is still looking into this and we'll update you as soon as possible.

Hey there @"MBESTGEN", sorry to hear you're having issues with this. Can you confirm that you're both looking at the same file and that you followed these steps to lock your file? Any additional information will be much appreciated! 

Hey @"JWMS", sorry to jump in here, but I wanted to clarify that your first screenshot shows the contents of your Dropbox folder which is syncing with the website as you see while the second screenshot shows your backed up files. The first set of files are the ones that are syncing in your Dropbox folder and you can work…

Hi there @"benno1", sorry to hear about this. Have you rebooted your computer at all since you first noticed this? Also, am I safe to assume that you've installed the desktop app with admin privileges in the first place and also granted Dropbox full disk access as outlined here? Let me know and we'll take it from there. 

Hey @"Laura Lubie", sorry to hear about this. So, just to make sure we're on the same page, do you get this error when trying to access a shared link to download some files someone else shared with you - is that correct? 

Hey @"Toinie", thanks for joining the discussion here. Since this issue seems to be caused by a web extension, you'd need to flag this with the developers of the extension. I wish I had more to offer. 

Hey @"RAChalmers", sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it. We'll let you know more as soon as we have an update. Thanks for your patience. 

Yeah no worries @"SamWill2000" - I've just sent you an email to the email address that's linked to your profile here, on our Community. At your convenience, please have a look at your inbox and we'll take it from there. 

In that case, may we reach out via email to have a further look internally @"SamWill2000"?

Hey @"calvinbradshaw", sorry to jump in here, but I just wanted to mention that there's a new version of the mobile app. Could you update to the new version on your Android device and let us know if the issue persists? 

Hi there @"Nammu Design", thanks for using Dropbox and welcome to our Community! You can move your Dropbox folder by following these steps. As for cancelling your trial, note that your files won't be affected and you can have a look here for more information. I hope this helps!

Hey @"Silene1", sorry to hear about this. Did you enable the Dropbox Backup feature for your computer's OS folders at some point in the past perhaps? When you say you don't have access to those folders, can you clarify if you're getting any particular error of if you just can't see them on your new computer? Do you see…

Hey @"FaceBeat_TV", sorry to hear you're having issues with this. Could you let us know the size of the file and send us a screenshot too if you're getting any particular errors when trying to preview it from our website? Have you tried clearing your browser's cache or using another browser by any chance? 

Hey @"SamWill2000", sorry to hear about this. Just to clarify, can you use the lookup tool to identify the email address that's associated with your charge? Is it an exact match with the one you see in your account's settings online?

Hey @"adrianxw", sorry to jump in here, but I just wanted to mention that since this email came from an official Dropbox domain, it's possible that the email was sent out in error, since this is usually an email sent out when you first create a Dropbox account. Feel free to ignore the email and let us know if you receive…

Hey @"komrad9", sorry to jump in here, but could you maybe try another app or program to unzip the downloaded files? Do you still get an error? If so, I'd appreciate a screenshot too. Thanks! 

Thanks for the cooperation @"Nikolaas" - you've got

In that case, may we reach out via email to have a further look internally @"Nikolaas"? 

In that case, may we reach out via the email address that's linked to your profile here on our Community to have a further look internally @"Iselin Vatle " ?

So, you've deleted the file you link points to, re-uploaded it and created a new shared link that gives you the same error @"Ian Lambert"? 

Hey @"Ian Lambert", sorry to jump in here, but it sounds like your shared links may have been banned. How long have you been getting this error when accessing your shared link(s)? You can test it out from an incognito window if you'd like to see if it works for others. 

Are you running any 3rd party apps that might be taking up space in your right click context menus @"TopCat23"? If so, you could try turning them off one by one to see if matters improve with the missing Dropbox options.