Walter Dropbox Community Moderator

Yes, that's correct @"AvdH" - your account's quota isn't affected by reinstalling the app on your computer. Let us know of any updates! ---- Ja, dat klopt @"AvdH" - het quotum van uw account wordt niet beïnvloed door het opnieuw installeren van de app op uw computer. Laat het ons weten als er updates zijn!

Hey @"Elsje Joubert", sorry to hear you're having issues with this. I just wanted to clarify that these icons are not coming from Dropbox, but probably from One Drive. You can have a look at this page for more information. Hope this helps! 

Hi there @"Kiw21", sorry to hear about this. Could you please clarify your computer's OS version for us? Also, have you ensured that this is not caused by a security software like an antivirus, firewall or a VPN/proxy setting? Any additional information is more than welcome!

Hey @"Amitkumar1", I can see that my colleague Megan has already sent you an email to the email address that's connected to your profile here, on our Community about this issue. Have you had the chance to check it out by the way? If you can't find it in your inbox, you can also check your email's spam/junk folder to see if…

Hey @"Nix-X" - sorry to jump in here, but I just sent you an email to have a further look into this internally. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hi @"edmondcr" - thanks for your cooperation so far. I've just sent you an email to look further into this issue, so please have a look at your inbox and we'll take it from there. 

Hey @"lobau", sorry to hear you're having issues with this. For starters, please note that the Flathub version of Dropbox is not developed or maintained by Dropbox - you can reach out to Flathub directly for further assistance if you like. That said, if you'd like to install the official desktop app for Linux on your…

Hey @"Goddess_Nyx", I've merged your post under this discussion as your query seems to echo the OP here. Can you have a look and let us know if any of the information here helps? 

Hey @"KauaiJim", sorry to hear about your syncing issue. Can you please let me know if you're able to see your files in the website from all of your devices? Is the app 'up to date' on all of your devices by the way? Any additional information is more than welcome! 

Hey @"Jimmy Glinster", sorry to hear you're having issues with this. The one time security code is different from 2 factor authentication codes. Have you checked your email's spam/junk folder to see if the emails end up there somehow? You can also add the email address no-reply@dropbox.com to your address book and then try…

Hey @"ppeixoto", could you send us a screenshot of where you're spotting the space discrepancy so that we can have a visual too? If you'd like to move your Dropbox folder to another drive, you can follow the steps outlined here. 

No biggie @"Fildar42" - I'm just glad to hear it's sorted now. See you around the Community and take care! 

Sure thing @"Fildar42" - let us know of any updates!

Could you click on the blue hyperlink and forward us the whole error log from there @"Fildar42" ?

Thanks for giving that a go for me @"edmondcr" May I ask if this happens on a web browser as well or if it's just affecting the mobile app? Also, could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? Are only mp4 files affected by this or is this happening with…

Hey @"ecvanbeek" - sorry to hear about this. Have you by any chance tried re-creating the email address perhaps? Do you happen to have linked any devices to the account in the past? If not, I'm afraid we won't be able to help much without access to the email address that's associated with the Dropbox account in question.…

Hey @"Fildar42", sorry to hear you're having issues with this. May I ask if you've tried reinstalling the desktop app since you first noticed this? If you did and this persists, you can try getting in touch with our support team so that they can assist further with account and device specific information. In any case,…

Hi there @"contactmike1", thanks for using Dropbox and welcome to the Community. Could you let us know the OS version of your computer and the current version and status of the desktop app as shown in your menu bar/system tray? Are you noticing this only on a particular type of files or are others affected as well? Any…

Hey @"LUCAS3395", thanks for using Dropbox and posting on our Community! There's no storage limit for shared folders (apart from your account's available space) and no way for the owner to change the folder's capacity limit somehow at this time. I hope this clears things up and let us know if you have any other questions.…

Hey @"Dwbsjb", thanks for joining the discussion here. It sounds like you're looking for the selective sync feature or the option to make files online only. Could you have a look at this Help Center article and this one and let me know if that would do the trick? 

If you're on a mobile device, you can try requesting the desktop version of the site to see the button @"FlyingDutch7" 

Hey @"Roger conry " - thanks for using Dropbox and welcome to the Community! From what I gather you're having an issue with accessing the shared link you included in your post - correct? May I ask if you're getting a specific error and if you can check with the file and link's owner if they have deleted the file or…

Hey @"Artemis1947", thanks for using Dropbox and welcome to the Community! Since you deleted the account and cancelled your subscription as well back then, this Dropbox folder is a local copy of the files you had stored in Dropbox at that point so you should be safe to delete it if you no longer need the files stored…

Hey @"LaraRebooted", sorry to hear about this. Have you taken a look at this Help Center article which outlines some possible reasons why this might be happening?

Hey @"edmondcr", sorry to jump in here, but have you tried clearing the app's cache at all since you first noticed this? To do so on iOS: 1. Navigate to the “Personal” tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Once this is done then please ensure you log out of the Dropbox…

Hey @"FlyingDutch7", sorry to jump in here, but I just wanted to mention that you can upload a screenshot via the camera icon (insert photos) option within your reply's box.

Hey @"ppeixoto", sorry to hear you're having issues with this. Could you please let us know the desktop app's exact status and version as shown in your system tray at the moment? Is it 'up to date' or still syncing perhaps? Can you also send us a screenshot of the options you get when you right click on your files or…

Hey @"siebzehnx", sorry to hear about this. It sounds like your shared links were banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about it perhaps? If you can't find the email in your inbox, you can also try looking in your spam/junk folder as well. In any case, please…

Glad to hear it's sorted now @"kvz8" Let us know if anything else comes up in the future!

And is the app 'up to date' at the moment @"kvz8"? Did you reboot your computer at all since you first noticed this? Does renaming the files make any difference?