Walter Dropbox Community Moderator

Hi @"Bugtown" & @"Trainer2324" - thanks for flagging this with us. I'd recommend forwarding all the information surrounding your case directly to abuse@dropbox.com Our team is going to investigate it, and if we find it to be against our Terms of Service or Acceptable Use Policy we will take action on it. I hope this helps! 

No worries @Mimil - I'm glad to hear it's sorted now. Take care and see you around the Community! 

Hi there @"Igor6" - thanks for using Dropbox and welcome to our Community! There shouldn't be an issue or conflict with the Dropbox ToS and you can start by taking a look at this page. I hope this helps!

Glad to hear that @"Jimi14" Let us know if anything else comes up! 

Hi there @"canyonhiker" - sorry to hear you're having issues with this. Could you clear your browser's cache or use another browser and let us know how it goes? If the issue persists, please send us a screenshot so that we can have a look too. Thanks!

Hey @"MDS21" - sorry to jump in here and thanks for clarifying that for us. Since you've already contacted our support team, could you share your ticket ID with us so that we can look it up in our system? Also, could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as…

Hi @"clareykc" - could you clarify if the link you mentioned was a file request from another Dropbox account? If so, the files are sent as the email notification mentioned but you won't see them on your account if those files weren't stored there in the first place. As for previewing mov files in Dropbox, yes they should…

Hi there @"IMightAsWellBashMyHeadIn" - sorry to jump in here and thanks for the additional information. May I ask if this happens when uploading a single file or if you're uploading multiple files at once? Do you get any different results if you do it in smaller batches perhaps? If you still get stuck at some point during…

Hey @"mairiclaire76" - sorry to jump in here, but have you reached out to our support team using these steps for further assistance perhaps? If so, you can share your ticket ID with us so that we can look it up in our system as well if needed. 

Hi there @"rvenes" - thanks for posting on our Community! At this time, you can only replace your existing addtodropbox.com email address, not add more than one. That said, you can post this as an idea in the relevant board for other users to upvote it as well and share their own thoughts too. Let us know if you have…

Hey @"Brian" Cashman - sorry to hear about this. Could you clarify the version and status of the Dropbox desktop app installed on the affected device? Have you tried re-indexing Spotlight since you first noticed this by the way? 

Thanks for the ticket ID @"Himanshu Patil" I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add. 

HI all, I just wanted to check back on this. Is anyone still having issues with this? 

Hi there @"Himanshu Patil" - sorry to hear you're having issues with this. Are you perhaps able to re-create the email address to regain access to your Dropbox account? Let us know and we'll take it from there. 

Hey @Mimil - sorry to hear you're having issues with this. Did you check your email's junk/spam folder as well, in case the email ended up there somehow? If you did and still can't find it, could you try another browser and let us know how it goes? Thanks!

Hi there @OD13 - sorry to hear you're having issues with this. If you still get the same error after rebooting your computer, could you send us a screenshot of the exact error you're getting so that we can have a look too? Also, what is your computer's exact OS version? Any additional information is more than welcome! 

Hi there @"NJSS1975" - sorry to hear about this. Could you share your ticket ID with us so that we can look it up in our system? Also, do you happen to be running any 3rd party apps on the affected machine, that could be interfering somehow? Keep us posted!

Glad to hear it's sorted now @"ttoinou" See you around the Community and have a lovely weekend ahead! 

Hi there @"kt1547" - sorry to hear you're having issues with this. Could you please try an incognito window with no extensions or plugins running and let us know if you still get the same results? If you do, send us a screenshot of the last screen you can get to or any error that might pop up so that we can have a visual…

Hey @"ttoinou", sorry to jump in here and thanks for the additional information. By the way, the app's version seems to be the latest, stable version of the app. You can track the app's builds from this page if you like. As for the issue at hand, can you let us know if it persists after rebooting your computer and/or…

Sure thing @"AnnaSu" - you've got

Hey @"Jimi14" - sorry to jump in here, but I just wanted to mention that if you follow Hannah's steps to submit this form through an incognito window where you're not logged into any Dropbox account, you should be able to fill all the information surrounding your case and an email address we can currently reach you at.…

Thanks for keeping me in the loop and I appreciate your kind words too @"Lou702" I'm happy to hear it's sorted now and please let us know if anything else comes up in the future. Until then, take care and have a lovely weekend ahead, Lou. 

I see, thanks for clarifying that for us @"AnnaSu" - would it be OK if we reached out to have a further look internally? 

In that case, could you try an advanced reinstall and let us know how it goes @"ANB" ?

What about the version of the desktop app @"Nick_S"? It should be shown when hovering your mouse over the app's icon in your menu bar. 

Hey @"Louland" - sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Is this folder a shared folder or one that you created/own? Any additional information is more than welcome!

Hey @AnnaSu - thanks for bringing this to our attention. Do you happen to have more than one Dropbox accounts perhaps? Is the email address you received this email notification the exact same as the one you see on your account's settings? Let us know more and we'll take it from there, Anna. 

Hey @"Nick_S" - sorry to jump in here, but could you clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? 

Hey @"Clwenner" - did you try reaching out to the support team as Hannah suggested?