Walter Dropbox Community Moderator

Our support team would have a better visual of your account's specifics and would be able to troubleshoot further at this point @"Mark R.80" In any case, please let us know if anything else comes up.

Hey @"michal9", sorry to jump in here, but could you clarify if you're having an issue with accessing any of your Dropbox accounts at the moment? 

Hey @"kvz8", sorry to jump in, but I just wanted to clarify; are you still having issues with syncing or deleting the mentioned folder after the advanced reinstall or not? When it comes to the syncing icon you mentioned, have you ensured that the app is up to date and not still syncing? If you did and this persists after…

Hey @"mwendell", thanks for using Dropbox and welcome to our Community! Could you please clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? Does it make any difference if you use the Files app by the way? Any additional information you can share is more than welcome!

Did you log out of your account and then back in during the process @"Barbylucedistelle"? Is this happening with a single file or is it affecting all of your mp4 files? 

Thanks for the ticket ID @"Chantelle03" - much appreciated. I was able to locate it in our system and passed your comments on. You should be hearing from our experts soon, but please let us know if you have anything else to add. 

Sure thing @"blindbat84" - you've got

Thanks for the additional information @"Barbylucedistelle" - much appreciated. Have you tried clearing the app's cache since you first noticed it by the way?

Thanks for the ticket ID @"Barbylucedistelle" - I've located it in our system and passed on your comments on. I can see that a member from the team has already replied to you there, so I'd suggest getting back to them to continue looking into this. Let us know if you have anything else to add in the meantime. 

Hey @"Mark R.80" - thanks for letting us know about this. Can you please send us a screenshot of the app's exact status as shown in your task bar at the moment? Is the app stuck at the exact same number of files or syncing slowly? 

Hey @"Bpwent", sorry to hear about your missing files. When is the last time you remember seeing them on our website? Have you tried logging into both of your accounts and taking a look at your events page? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. Keep us…

Glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @"Rob Meijer" Have a lovely week ahead and see you around the Community!

Hey @"Barbylucedistelle", sorry to hear you're having issues with this. Since you've already contacted our support team, could you send us your ticket ID so that we can look it up in our system? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"ssingeisen" Have a lovely week ahead, Scott! 

Hey @"Chantelle03", sorry to hear you're having issues with this. Since it sounds like you've already contacted our support team, could you share your ticket ID so that we can look it up in our system? Thanks so much!

Hey @"blindbat84", sorry to hear you're having issues with this. May we reach out via email to have a further look internally since you've been having this issue for some time now? Thanks!

Are you referring to a 2 factor authentication code or one time security code to access your Dropbox account @"Meraj ansari"? Do you have access to the email address that's linked with the Dropbox account in question? 

Thanks for keeping me in the loop and I'm glad to hear it's sorted now @"benno1" See you around the Community and have a lovely weekend ahead!

Hey @"Lucafox", thanks for using Dropbox and happy Friday! It sounds like your shared links may have been banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let us know and we'll take it from there. 

Hey @"k3pard03", could you let us know the version of the web browser you're using so that we can investigate further? 

HI all, could you let us know if you happen to be running any 3rd party apps that might be causing issues? For example, Fences, 7 Taskbar Tweaker and TaskbarX are all different apps that affect layout/organization of normal Windows functions that could be causing some kind of visual issue. If you are running any of these,…

Could you maybe send us a couple of screenshots of your local folders on your computer and what you're seeing locally that preventing you from accessing those files? Also, do you maybe see the "Beta" label in the top corner of your backups page online? Let us know what you find @"censilver" 

Hi all - thanks for flagging this with us and providing your feedback too. After investigating, we are limited on working on a solution at this time, as it likely involves third party operations, we'll update you if we have more insights on this. 

I've just sent you an email to the email address that's connected to your profile here, on our Community @"dmitriy1980" Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"ssingeisen", sorry to jump in here, but could you run the offline installer of our latest version of the desktop app from this page directly without uninstalling first and let us know how it goes? While we're at it, make sure that you install the app with admin privileges and that you've also granted Dropbox full…

Hey @"dmitriy1980", sorry to jump in here, but would it be OK with you if we reached out via email to have a further look internally? 

Hey @"Meraj ansari", could you elaborate on the issue you're facing so that we can assist further? 

Hey @"shoeb ikhlas", sorry to jump in here. Have you by any chance tried to mount your partition when your system starts? You could also try delaying the startup of the Dropbox app so that the drive has enough time to mount. First, you'll need to disable the app's option to load at startup and then add your own startup…

And how was this file shared with you in the first place @"vincy peng"? If it was through a shared link, could you ask the owner to re-create it and share it with you anew perhaps? 

Have you tried clearing your browser's cache or using another browser since you first got this error @"vincy peng"? Also, are you able to log into the account normally?