Walter Dropbox Community Moderator

Hey @"cathy 11", sorry to hear about this. Did you check the version history of any of those files to see if you can find more information about when or who/which device uploaded them in the first place?

Hey @"Miatto", thanks for using Dropbox and welcome to the Community! When you say recipient, do you mean other members of the shared folders or maybe the owner? If you immediately deleted them after uploading them, they might not have gotten such a notification, but those changes could be seen in the events page. I hope…

Hey @"Mary I.", sorry to jump in here, but could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? If it does, please send us a screenshot so that we can have a visual too. 

Hey @"bs98909", sorry to jump in here, but could you use the camera icon (insert photo option) in your reply's box to attach your screenshot instead of sending us a shared link to it? Also, can you maybe navigate to your backups page online and let us know if you can backup your external drive from there? 

Hey @"1ncChief", sorry to jump in here, but could you clarify your devices' OS versions and the version of the Dropbox app installed there as well? Do you see all of your files and edits on the website? 

Hey @"Uitlander", sorry to jump in here, but could you send us a screenshot of your system tray so that we can have a visual too? Do you happen to be running any 3rd party apps that could be causing issues perhaps? Other than the antivirus I mean. 

Thanks for the cooperation @"shoeb ikhlas" - you've got

Hey @"John B" - sorry to hear about this. You must have logged into the account sometime in the previous year, otherwise the account would have been closed due to inactivity probably. Do you see any signs of your missing files in your events page by the way? This is the place where all uploads, edits, and deletions are…

Hey @"StergiosKost", sorry to jump in here, but I just wanted to confirm that this indeed happened due to the Dropbox Backup feature. If you have the desktop app installed and running on your computer, you can disable it from the app's preferences under the backups tab. Otherwise, you might need to visit your backups page…

Hey @"shoeb ikhlas"- thanks for clarifying that for us. Would it be OK if we reached out via email to have a further look internally at this point?

Hey @"dezormo", sorry to jump in here, but could you clarify the OS version of your iPhone and the version of the Dropbox mobile app installed there as well? 

Thanks for the screenshot and the additional information there @"Mark312" - much appreciated. I'm not sure if this will work, but could you try clearing your browser's cache or try another browser to navigate to your backups page and see if you can delete your backups from there? Also, on your backups page, do you see the…

That would depend on the web browser you're using at the moment @"Digger1960" There should be an option or setting that enables you to see the desktop version of the web-pages you're navigating to. 

Hey @"hispdtape", sorry to hear about this. Could you clarify your computer's OS and confirm that those files were indeed available offline and not online only or placeholders (if the app wasn't syncing) when you tried to work on them? Were you getting a specific error? Do you maybe have a screenshot of that in hand? Any…

You can attach a screenshot to your reply via the camera icon (insert photo option) within your reply's box @"Digger1960" If you're on a mobile device and not seeing it, you might need to request the desktop version of the site to bring the button up. 

Do you have the desktop app installed on the mentioned computer at the moment @"Mark312"? If so, can you navigate to the backups tab from the app's preferences and see if you can disable it from there? 

Hey @"ukracer", sorry to hear about this. Can you please send us a couple of screenshots so that we can have a visual too? Also, what's the desktop app's exact status and version as shown in your menu bar/system tray at the moment? Any additional information is more than welcome! 

How large are the files that are giving you this error @"Shezz"? Do they open normally after making them available offline? 

Hi @"MariaFestli", sorry to hear you're having issues with this. Can you please send us a screenshot of the options you get when you right (or control) click on your files in your Dropbox folder? Also, can you take a look at the app's preferences under the Sync tab and let us know where your Dropbox folder is located? 

Hey there @"Digger1960", sorry to hear you're having issues with this, Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well? if you can also send us a screenshot of the exact error you're getting, I'd appreciate it. Keep us posted!

Hey @"Mark312", sorry to hear you're having issues with this. Could you please navigate to your backups page and let me know if you're able to disable or delete your backups from there? Also, what's your plan tab reporting exactly In regards to your quota? Keep us posted!

Hey anonymous, sorry to hear you're having issues with this. Could you clear the app's cache and log out and back in again after rebooting your iPhone? If that won't work, you can also try turning the camera uploads feature off and then back on in the app's settings. In any case, please keep us posted! 

Hi there @"BronNZ", sorry to hear you're having issues with this. Your question would be more suitable for a Microsoft Word forum, but just to make sure we've got all bases covered, could you please let us know your device's exact OS and the version and status of the Dropbox desktop app installed there as shown in your…

Hey @"Kave", sorry to hear you're having issues with this. Could you please clarify the steps you take to do this and send us a couple of screenshots so that we can have a visual too? Also, what plan are you on at the moment? Do you see those apps under your Connected Apps tab? Any additional information you can share is…

Are you the owner of the shared link and file or someone else shared it with you in the first place @"Roger conry " ?

Hey @"Cengizhan_Bilgin", sorry to jump in here, but have you tried uploading those files via the website instead of this third party app to see if their metadata stay intact? 

Hey @"smcleodbry", sorry to jump in here, but could you clarify if you have the Dropbox desktop app installed on your computer and if you've made sure that you're logged into the same Dropbox account both on the website and on the desktop app?

Hey @"Arkadiy K.", thanks for joining the discussion here. Those dots in the filenames must be the culprit here. You can have a look at this Help Center article for more information about naming your files in Dropbox. Hope this helps!

Have you tried rebooting your computer and router or using another network @"Kiw21"?

Did you check for any security programs like the ones I mentioned too @"Kiw21"? Could you maybe send us a screenshot of the app's exact status as shown in your menu bar at the moment?