Walter Dropbox Community Moderator

How long has it been like that @"TJBD"? If it's been a while, would it be OK if we reached out via email to have a further look internally?

Hey @"ibox1" - sorry to jump in here, but I just wanted to mention that naming conventions are available through the website at this time, not within the mobile app or the desktop app (it would redirect you to the website anyhow). As for the previous setup, can you navigate to the folder from a web browser and click the…

Hey @"MatteoG" - sorry to jump in here, but I'm not quite sure I understood your question. Could you elaborate a tad please? Also, since the issue persists after unlinking and relinking your account in the app, you can also try an advanced reinstall. Keep us posted anyhow. 

Hey @"TJBD" - sorry to hear about this. It sounds like your shared links may have been banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this? Let me know and we'll take it from there. 

Hi there @"Normanvh" - thanks for flagging this with us. Could you let us know the app's status and version as shown in your menu bar at the moment? Did you reboot your computer and/or the Dropbox desktop app since you first noticed this? While we're at it, are you facing the same issue if you upload through a web browser?…

Hey @"Capellmeister" - sorry to jump in here, but could you clarify your device's OS version and the version of the mobile app installed there as well? Could you try using another network or cellular data perhaps? While we're at it, have you tried adjusting your home screen via the palette icon to see if that helps improve…

You can use selective sync to remove some folders from your hard drive as this would help free up some space, if needed @"carlosr27" And yes, if you eject your hard drive while the desktop app is syncing, this will probably lead to some data loss, so I'd advise against it. 

So, the app is syncing, but slowly, or it gets stuck at a certain amount of files? Could you send us a screenshot of the app's current status as shown in your menu bar @"markuk20"? To do so, you can use the camera icon (insert photo option) within your reply's box. Also, can you take a look at the app's preferences under…

Hey @"carlosr27" - sorry to jump in here. I just wanted to mention that there's no way to cancel syncing, but you can pause it following these steps or move the files that are syncing out of your Dropbox folder and let the app sync your changes till it's up to date. Let us know if you have any other questions. 

Thanks for the cooperation @"Tigercomp" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Thanks for the ticket number @"kbbio" - much appreciated. I was able to locate it in our system and passed your comments on to the expert who's handling your case. They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Hey @"Bob-SF" - thanks for bringing this to our attention. Could you please remove the device again from your security page after clearing your browser's cache and the Dropbox mobile app's cache as well? If the issue persists, please send us a screenshot so that we can have a visual too. Thanks! 

Hey @"Kangjavi" - sorry to hear about your missing folder. Do you see any signs of it in your events page? This is the place where all uploads, edits, and deletions are normally logged so it should be showing there for you to restore. I hope this helps and please keep me posted!

Hi there @"rossmcm" - sorry to jump in here. At this point, I'd suggest following Jay's suggestion for an advanced reinstall as this would be the safest way to go. If you stumble upon an issue during that process, please let us know and we'll take it from there. 

Hey @"copwriter" - sorry to jump in here, but I just wanted to mention that the icons on your files are still coming from Carbonite, not Dropbox. Are you 100% sure that you quit that app on the affected machine? If you did and this persists, you might need to uninstall it completely. While we're at it, you might wanna give…

Hey @"markuk20" - sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? Have you tried fixing your hardlinks and permissions as outlined here? Also, did you try the latest stable version of the app as a test to see if the beta version is the culprit…

I see, thanks for keeping us in the loop @"kbbio" Could you maybe share your ticket ID so that we can look it up in our system too? 

Hey @LockDroid - thanks for flagging this with us. I've passed your feedback on to the team - let us know if you have anything else to add. Cheers!

Hey @"cloudstoragelover" - sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if the issue persists? 

Hey @"AvidiKadivi" - sorry to hear you're having issues with this. Can you please let us know some additional information so that we can assist further? For example, what is your device's exact OS version and the version of the Dropbox app installed there? Are you able to view the share on the website normally? 

I assume you meant 354.2 since that would be the most up to date version of the Dropbox mobile app for iOS. Is that right @"Czyo5S7rb1"? 

Hey @"fbmama" - sorry to hear about your syncing issue. Can you please let us know the app's version as shown when you hover your mouse over the Dropbox desktop app's icon in your menu bar? Also, where is your Dropbox folder located as per the sync tab in the app's preferences? Have you tried quitting and relaunching the…

Hey @"Czyo5S7rb1" - thanks for the additional information and sorry to jump in here. Could you let us know your device's OS version and the version of the mobile app installed there as well? Also, have you tried clearing the app's cache at all since you first noticed this? 

Hey @"Amanda Lamb" - sorry to jump in here, but can you clarify if you have admin privileges on the profile you're using on your computer and if you've tried adjusting your permissions? 

Hi there @"kbbio" - thanks for bringing this to our attention. Since this issue persists across different browsers and on other networks, I'd recommend getting in touch with the team for further assistance. You can reach out to the Dropbox Sign team through this form. Let us know of any updates!

Hi there @"roundcolour", @"fibble" & @"Tevald" - thanks for flagging this with us. Could you all please clarify the version of the Dropbox desktop app installed on the affected devices? Also, is the app 'up to date' or still syncing your files perhaps? Any additional information or screenshots are more than welcome! 

Hey @"ckr" sorry to jump in, but I just wanted to mention that you should be able to move the files out of your Dropbox folder as you would from any other folder on your computer. Also, if you'd like to pause syncing, you can follow these steps. 

Hi there @"missink" - sorry to hear you're having issues with this. Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well? Any additional information or screenshots are more than welcome!

Hi there @"Mongolovescandy17" - thanks for joining our Community and taking the time to share your thoughts with us. Your feedback has been noted in our system - please let us know if you have anything else to add. Cheers!

Hi there @"OATTohatsu" - sorry to jump in and thanks for clarifying that for us. May we reach out via email to have a further look internally at this point?