Walter Dropbox Community Moderator

Hi @"jmur" - thanks for the additional info there. Can you have a look at your events page and let us know how this deletion is logged there? 

Feel free to take your time @"Huddo" - just keep us posted!

Thanks for keeping us in the loop on this @"exouk" - much appreciated. I just wanted to add that if the reboot doesn't improve matters, you can also try clearing your cache folder. Let us know of any updates!

Take your time @"Alain Church" - just let us know of any updates!

I see, thanks for the additional information @"hspindel" In this case, since the files that take up space on your account are shared, you could ask the original owner to share a view-only link to them instead of a shared folder (which take up space on all members of the share). That said, I've just sent you an email to see…

Hey @"Huddo" - sorry to hear you're having issues with this. Often when you delete files or folders, they don’t immediately disappear from every synced computer. If you happen to have a synced computer running an application that is using the files you deleted, that will cause the files to reappear in your Dropbox account.…

Can you try copying or moving a sample file from the ones giving you this error out of your Dropbox and try to open it from there @"GPaul"? You can also try with the Dropbox desktop app completely closed to see if you get the same results. As for the syncing icons, you can have a look here. 

Thanks for the additional information @"GPaul" - much appreciated. Are you seeing any syncing icons on your files in the Dropbox folder? Also, can you send us a screenshot of the exact error you're getting when trying to open them?

Hey @"dlheine" - thanks for bringing this to our attention. Apart from clicking on the link to report this, have you tried getting in contact with our support team directly about this? If so, I'd like the ticket ID so that I can look it up in our system as well. Feel free to let me know any additional information you think…

Hey @"eliasedlund" - thanks for letting us know about this. If this persists after rebooting your computer and/or quitting and relaunching the app, could you send us a screenshot of the app's exact status as shown in your menu bar? Also, are your backups still showing up in your backups page? Let me know what you find and…

Thanks for the screenshot @"hspindel" - much appreciated. While you can't dismiss this notification for ever as long as you're over quota, you should be able to click on the 'remind me later' option to close it temporarily and/or even free up some space to avoid getting it in the first place. I know it's not much, but I…

Thanks for the update and glad to hear it's sorted now @"MoSn1" - let us know if anything else comes up in the future and have a lovely weekend ahead!

No worries @"Dubukongbizi" - I'm glad I could help. Let us know if anything else comes up in the future and have a lovely weekend ahead! 

Hey @"Dubukongbizi" - thanks for posting on our Community and happy Friday! You can start by taking a look at this help center article, and let us know if you have any follow up questions. More specifically, shared folders will be temporarily left based on ownership: * Shared folders not owned by you will be removed from…

Hey @"HBR_HBR" - sorry to hear you're having issues with this. As a first step, can you take a look at this help center article and let me know if any of the information there helps? Also, can you see anything listed in your events page in regards to the selective sync conflicts? Keep me posted on your findings and we'll…

In that case you'll need to download a codec pack for your media player on your computer @"sarahco4". When you say that for videos over 2:45 min can you clarify if you're getting an error or if the app is not responding at all? As for clearing the app's cache, you can follow these steps: * Open the Dropbox iOS app. * Tap…

Thanks for the update on this and please let us know if anything else comes up in the future @"Mom2Chaos". Cheers!

No worries @"suye_qishi" - let us know if anything else comes up in the future and, until then, take care!

Thanks for the additional information on this @"Graham S.10" - much appreciated. I can see that my colleague Megan has opened a support ticket for you, so I'd recommend getting back to her via email to continue investigating this issue. Let us know if you have anything else to add in the meantime. 

Hey @"hyvaplay" - thanks for bringing this to our attention. I've just reached out via email to have a further look internally, so take a glance at your inbox and we'll take it from there. Thank you!

Hey @"drdanhyman" - could you clarify the version and status of the Dropbox desktop app as shown in your taskbar? Also, can you have a look at the app's preferences and tell me what you find under the sync tab? Apart from that, when you right click on your files or folders in the Dropbox folder what are the options you…

Thanks for keeping us in the loop on this @"Carbon14" - we're happy to see that you sorted this out in the end. Let us know if anything else comes up in the future! 

Hi @"Kathryn Jones" - sorry to hear about this. Can you please provide some additional information about the issue you're having and/or send us a screenshot of the error or the last screen you can get to? Thank you!

I see, thanks for the clarification @"amok_san" - much appreciated. I've just sent you an email to have a further look internally, so take a glance at your inbox and we'll take it from there. 

Hey @"Oriion" - sorry to hear about this. The operating system (Mac OS Beta) you are running is not currently a fully tested or supported environment for the Dropbox desktop application. While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.…

Hey @"amok_san" - sorry to hear about this. Can you clarify your device's OS version and the version of the Dropbox desktop app as well? 

Thanks for the additional information Graham - much appreciated. Can you please send me a screenshot of what you see in your security page and another one showing the error you're getting? 

Hey @"tsomek" - thanks for the additional information and the screenshot too. Can you clear your browser's cache and/or try another browser and let us know if you still get the same results? Also, what is the Dropbox desktop app's exact status at the moment? 

In that case, have you tried removing the parent shared folder instead @"mgry"? 

Thanks for letting us know about this and please keep us in the loop if anything changes in the future @"InvaderZim"