Walter Dropbox Community Moderator

Hey @"Corina" - sorry to hear about your missing files. If you don't see any signs of them in your events page, it means that they never made them to our servers so it would be impossible for us to help restore them. I hope this clarifies matters! 

Hey @"G Pal", thanks for bringing this to our attention. Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there as shown in your system tray? Does the issue go away if you quit the desktop app by the way? Do you have any 3rd party apps that could also…

No worries @"pipacsangyalfu" - you've got mail. At your convenience, please have a look at your inbox and we'll take it from there. 

Thanks for the additional information and elaborating on your use case @"Bh52" - most appreciated. Your feedback has been logged in our system - please let us know if you have anything else to add. 

Thanks for that @"pipacsangyalfu" May we reach out via email to have a further look internally? 

Thanks for clarifying that for me @"Tigercomp" May we reach out via email to have a further look internally at this point?

Hey @"Mariia Simonsen", could you have a look at your backups page and let us know if you're able to delete or disable your backups from there? 

Hey @"Bh52", thanks for the feedback! Could you clarify the OS you're using and the steps you take to do this at the time? Also, when you say bigger preview options, are you referring to the website or the mobile app perhaps? Let us know more and we'll take it from there. PS: For some tips on posting ideas in the future,…

Yes, no worries @"lcola" - I've just sent you an email to the email address that's connected to your profile here on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hey @"lcola", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? 

One more thing here @"Tigercomp", do you see the same notification or shared content on the website as well if you check through a web browser? 

Hey @"AEF", sorry to jump in here, but I just wanted to mention that you can use our look up tool with a transaction ID. If you don't have it at hand, you can contact your bank directly and ask for it/them. 

Hey @"Lordarioch77", thanks for bringing this to our attention. Can you please clarify where exactly you're seeing this file? Is it on the app somewhere or in the events page perhaps? Have you tried checking its version history to see from where it's being added to your account? Keep me posted! 

Hey @"pipacsangyalfu", thanks for joining the discussion here. Can you please confirm that you're referring to files that have uploaded to your Dropbox account through the automatic camera uploads feature?

Hey @"SirliK", thanks for the nudge here. I've just sent you an email to look further into this internally. Please have a look at your inbox and we'll take it from there.

Hey @"Pert", sorry to jump in here, but would it be OK if we reached out via email to the email address that's linked to your profile here on our Community to have a further look internally? 

Hey @"Saya3", sorry to jump in here, but I just wanted to mention that it's likely that you can't edit or delete (or see the ellipsis button in general) because you're not logged in. You need to be logged in in order to edit. I hope this clarifies matters and please let us know if you have any other questions. 

Hey there @"Tigercomp", sorry to jump In here, but could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well? Also, did you log out and back in again after clearing the app's cache? 

Hey @"Sirli", sorry to jump in here, but I'd suggest getting back to Nancy's email from the correct email address and she'll be able to assist further from there. Let us know if you have anything else to add. 

Hey @"SimonThursday", sorry to jump in here, but I just wanted to mention that if you notice this happen again in the future, you can feel free to contact our support team as they'd be better equipped to assist further with account and device specific information. Let us know of any updates!

Hey @"asnell", thanks for bringing this to our attention. Can you please clarify if those are team folders, shared folders or personal folders perhaps? Are all members of the team noticing this or a specific one or a team admin? If you could also share some screenshots so that we can have a visual too, I'd appreciate it.…

Hey @"NMDenise", sorry to jump in here, but could you let us know if the Dropbox desktop app is running on your computer normally? If so, can you have a look at your menu bar/system tray and let us know if it's up to date or still syncing perhaps? 

Hi @"gcolinet", thanks for clarifying that for us. Could you also let us know the file's exact type and send us a screenshot of how it looks on your end so that we can have a visual too? Does the file preview correctly if you download it from the website and open it locally on your device(s)? 

In that case, your client can send you a shared link with view only rights to the folder you'd be uploading through the file request they opened for you from their end @"Rachael321" But again, you'll only be able to view and download from the link, not edit and have the edits be reflected on your client's end. This would…

Hey @"urm8s8n", sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment? Do you happen to be using any 3rd party apps that might be monitoring your files in your Dropbox…

Thanks for clarifying that for us @"jll6881" May we reach out via email to have a further look internally at this point? 

Hi all, thanks for your reports so far. I just wanted to mention that the team is aware of this issue and are currently investigating. We'll let you know more as soon as we have an update. 

Glad to hear that and thanks for keeping me in the loop too @"juliery" See you around the Community and happy October! 

In this case, may we reach out via email to have a further look internally @"Belloli"? 

Hey @"Rachael321", thanks for using Dropbox and welcome to the Community! Shared folders in Dropbox take up space on each account that's a member of the share so in this case, you might want to ask them to open a file request for you. This way you'll be able to upload back to their account without impacting your own quota.…