Walter Dropbox Community Moderator

Thanks for the nudge @"Gizmogear" The team is working on improving this at the moment and we'll let you know more as soon as we have an update. Thank you for your patience. 

Thanks for the cooperation @"eirikvaa" - you've got

Thanks for the screenshot @eirikvaa - much appreciated. Would it be OK if we sent you an email to have a further look internally at this point? 

Hey @"Lou H" - sorry to jump in here, but I just wanted to mention that you should have been refunded for the remaining of your (previous) subscription when you joined the team. As Rich mentioned, you can re-upgrade to the plan you'd like at this point. PS: If you'd like to contact our support team for further assistance…

It seems that the app is still syncing your files @"maxwurr" The options to make your files available offline or online only will show up once it's 'up to date' (fully synced). You can speed-up the process by adjusting your bandwidth settings through the app's preferences, if needed.

No biggie @"kkchow" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey there @"Estelle Cantillon" - sorry to hear you're having issues with this. Do you happen to be running any 3rd party apps or antivirus, firewalls or VPN/proxy settings by any chance? If so, you can try temporarily disabling them and try re-installing the app using the offline installer from this page directly. Let us…

Hey @"dgallant" - thanks for the nudge on this and happy New Year! We've already passed your feedback on to the team, but if you have any other ideas you'd like to share, feel free to post them in our Share an Idea section following these tips. 

Hey @"AdyShearer" - sorry to jump in here, but could you walk us through the exact steps you take to do this and send us a screenshot of the last page/screen you can get to? Any additional information is more than welcome! 

HI there @"iNfeRnO B." - could you clarify your device's OS version and the status and version of the desktop app as shown in your menu bar/system tray at the moment? 

Hey there @"Ben5613" - sorry to jump in here, but could you let us know if you're able to find the Dropbox icon in your menu bar? If so, what is its current status and version? Also, could you have a look at the app's preferences under the sync tab and let us know the location of your Dropbox folder? 

Hi there @"kkchow" - sorry to hear about this. Would it be OK if we sent you an email to look further into this issue internally? 

Hey there @"adorettic" - sorry to her about this. I've just sent you an email to look further into this, so please have a look at your inbox and we'll take it from there. 

Hey @"JayGallimore" - sorry to hear you're having issues with this. Could you please let us know the status and version of the Dropbox desktop app as shown in your taskbar? A screenshot of how the files look as well would be much appreciated. 

Hey @Lynxy_618 - sorry to hear you're having issues with this. If you've ensured that the Dropbox mobile app and your device's OS are up to date and still get this error, could we reach out via email to have a further look internally? 

HI there @"Sascha F." - thanks for using Dropbox and posting on our Community! Could you please clarify what plan you're on at the moment and if you notice this with new transfers or old ones as well? The length of time before a transfer expires depends on the plan you have. For example, Dropbox Basic, Family, Plus, and…

Hey @"eirikvaa" - sorry to jump in here, but when you say that the PayPal option remains, could you maybe send us a screenshot so that we can have a visual too? 

Hi there @"kjg1987" - thanks for posting on our Community and Happy 2024! I've merged your post under this thread so feel free to take a look and let us know if you have any follow up questions. Thanks!

Hi there @"gjwolfswinkel" - sorry to hear about this and thanks for letting us know the troubleshooting steps you've attempted so far. Could you send us a screenshot of the app's exact status as shown in your taskbar so that we can have a visual too? Thanks! 

Hi there @"marclevoy" - thanks for bringing this to our attention. If the 3rd party app you mention is utilizing the icon overlay and context menu functionality of your computer's Operating System I'm afraid there's not much we can do in this case. I can only suggest quitting the other app when working in your Dropbox…

Hey @"Janette1" - thanks for posting on our Community and happy New Year! You're right that you'd need to download those files manually from the Backups page to restore from your previous backup. I hope this helps!

Hey @"maxwurr" - sorry to hear you're having issues with this. Can you please send us a screenshot of the options you get when you right click on your files in your Dropbox folder and another one of the desktop app's status and version as shown in your taskbar? Thanks!

Thanks for the ticket ID @"sclippy" I've located it in our system and passed your comments on. For any additional assistance, I'd suggest getting back to the agent who's handling your case. Happy New Year! 

Hi there @"Jason" E.15 - sorry to hear you're having issues with this. Could you please send me a screenshot of the app's exact status as shown in your menu bar at the moment? Also, do you see one or two backups in your backups page? Let us know more and we'll take it from there, Jason. 

Hey @Tobychc - sorry to jump in here, but I just wanted to mention that you should have received an email from the support team in your email's inbox with a ticket ID for your reference. The email address would be the one you filled in the form when first submitting your ticket. If you can't find it in your inbox, you can…

Thanks for showing your interest in this @"William_DK" - I've logged your feedback in our system. Thanks for sharing your use-case and note that you can also post your own ideas in our Share an Idea area. Happy New Year! 

Hey @"IainF" - sorry to hear about this. Could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too? Did you reboot your computer since you first noticed this by the way? Any additional information is more than welcome! 

Thanks for the update @"greg-knaddison" Do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let me know how it goes?

Is this the first time you get this kind of error or you had one in the past as well @"mikrostil"? 

Hey @"greg-knaddison" - sorry to hear you're having issues with this. Of course it'd be helpful to quit and relaunch the Dropbox app on the machine you noticed on or even reboot the machine itself as well. If you still have issues with this though, please send us the app's exact status and version so that we can…