Walter Dropbox Community Moderator

Hey @"pedrobucher" - sorry to jump in here, but have you tried rebooting your computer and internet router at all since you first noticed this? If you did and this persists, please send us a screenshot of the app's current status to have a better look into this. And yes, it's possible that the desktop app is re-indexing…

Hey @"DropWolke" - thanks for the additional information and the screenshot too. Could you also share your ticket ID so that we can look it up in our system? 

Hey @"David_Green" - sorry to jump in here, but I wanted to mention that if your collaborators access the folders or files via a shared link, they'll be able to access the files or folders your links point to since their access won't be linked to a Dropbox account when accessing a shared link with view only rights. For…

Even if you end up getting charged, you can let us know here and we'll get it sorted @"fibut" Cheers!

Hi all, I just wanted to mention that the team are aware and looking into this. In the meantime, you should be able to send files via email from the share option in the Dropbox app.

Hey @"fibut" - sorry to jump in here, but I just wanted to mention that it sounds like your trial was indeed cancelled and you won't get charged for it. That said, note that you might have gotten this email notification by mistake or before the trial was cancelled. 

Keep us posted with any update, Jeff! 

Hey @"elmeida" - sorry to hear you're having issues with this. Can you let us know some additional information so that we can assist further? For example, what is your device's OS version and the version and status of the Dropbox desktop app installed there as well? Also, since you got in touch with our support team too,…

Hey @"haisletjason", sorry to jump in here and thanks for the additional information. Do you have another media player installed on your devices to test if the files play normally there?

I'm glad to hear it's sorted now and thanks for keeping me in the loop too, Scott. I've also jotted down your feedback - I appreciate you took the time to provide us with your thoughts on new installs of the desktop app. If anything else comes up, you know where to find u! 

Hey @"Rjrkc" - sorry to hear you're having issues with this. If your iMac laptop was updated to this version of the Dropbox desktop app, it's normal that you can't access Vault. There shouldn't be an issue with accessing it through the web though. Can you let us know if you're getting any particular errors when attempting…

And do your collaborators get this error when accessing the shared link to the folder from a mobile device or does this happen on a desktop too or when using a web browser?

Do you see the folders you're not seeing in Finder under your selective sync settings perhaps @"ScottAMRaleigh"? 

Hey @"Rebecca16", thanks for using Dropbox and posting on our Community! Can you please clarify if you're all part of the same Dropbox for Business teams account or if you have individual accounts? If you'll be making changes to your folder structure, there's no need for the team members to delete any of their folders,…

Hey @"Alain_Brassard", sorry to jump in here, but could you use the camera icon (insert photo option) within your reply's box instead of sending us shared links to your screenshots? Also, have you tried renaming the folder to something else (without French accents) to see if that helps? 

Hi there @"sineaddonlon" - thanks for using Dropbox and welcome to the Community! While the best way to achieve this would be through a shared folder, in this case, since you don't know the email addresses of your collaborators, you can create a file request for others to upload their files back to your account and share a…

No worries @"phoebelynphotography" - I'm glad to hear it's sorted now and thanks for keeping us in the loop too. See you around the Community and take care!

Sure thing @"siskiyousurveying" - you've got

Hey @"kkb7"- sorry to jump in here, but it sounds like you've indeed enabled the automatic camera uploads feature at some point in the past. Could you navigate to the mobile app's Account tab and check your camera uploads settings there? Apart from that, you may also want to try these steps as well. In any case, please…

Could you share your ticket ID so that we can look it up in our system as well then @"mypointviews"?

Hi there @"siskiyousurveying" - thanks for bringing this to our attention. It sounds like your sharing activity was banned due to a ToS violation. If you'd like to have a further look into this internally, let us know and we'll reach out via email. Thanks!

Hi there @"phoebelynphotography" - sorry to hear about this. Could you please let us know the desktop app's status and version as shown in your system tray/menu bar and your device's OS version? Also, have you tried moving the files that are being uploaded out of your Dropbox folder? Let us know more and we'll take it from…

Hi there @"NiceGuy33" - sorry to jump in here, but can you let us know if you downloaded your files in batches or in one go? Were they all inside a folder? Have you tried downloading the ones that weren't downloaded in the first place? ' Any additional information is more than welcome, Jeff. 

Hi there @"mypointviews" - thanks for bringing this to our attention. Would it be OK if we reached out via email to have a further look internally? 

Hi there @"JoshO", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting and let us know if at which step of the process you're getting it? For example, is it upon logging in or trying to enter the mobile app? Also, have you tried another wifi network or cell data by…

Hey @"Martin F.21", thanks for flagging this with us. Could you let us know some additional information so that we can assist further? For example, which version of the Dropbox desktop app are you running at the moment and what's your computer exact OS version? Also, could you send us a screenshot of any error you might be…

Hey @"larskeee", sorry to hear about this. Could it be that you're referring to the update outlined in this Help Center article? If not, feel free to let us know more so that we can assist further. 

Hi there @"ScottAMRaleigh", sorry to hear you're having issues with this. Online only folders should not be confused with selectively un-synced folders. Could you check the app's preferences under the sync tab and let me know if you can find the folders in the selective sync settings? Thanks!

Hey @"Coacto", sorry to jump in here, but I just wanted to mention that we can only send you a ticket to the email address that's associated with your profile here, on our Community. If you'd like to use another email address, you can try contacting our support team from your end. 

Hey @"Alistair Appleton", sorry to hear about your syncing issue. Could you click on your account's photo in the app and then click on the 'View Sync Issues' option? Is anything showing there? As for clearing the cache, you can follow the steps outlined here. In any case, please keep us posted!