Walter Dropbox Community Moderator

Thanks for sharing your thoughts here @"Trainer2324" We can see that our team has already provided all the instructions and info we could at this time via your email correspondence. Rest assured that if we detect any violation of the Dropbox Acceptable Use Policy, such as phishing, malware, or spam, we will take immediate…

Hey @"RickOShay" - sorry to hear you're having issues with this. How long has it been since you first noticed this error? Are you getting the error if you access the link from an incognito window too? Any additional information or screenshots are more than welcome! 

Hey @"Buzza" - sorry to hear you're having issues with this. You should be able to delete or disable your backups from the relevant tab in the app's preferences. If that's not an option, you can try doing it via the backups page directly. I hope this helps and please keep us posted with any updates!

In that case, may we reach out via email to have a further look internally at this point @"Alain_Brassard"?

Thanks for the additional information on this and sorry for the late response @"Alain_Brassard" Could you clarify if the folders you're trying to share are part of your backups in Dropbox or if they're normally stored on your account by any chance?

Hey @"Debra G.3" - thanks for the screenshot. This seems like a legit email from Dropbox, based on the email address it's coming from. When exactly did you get this if I may ask? Also, what is your plan tab reporting in regards to your quota at the moment? Do you happen to have another Dropbox account, associated with a…

Hi @"Tyto" & @"CES2" - since this issue seems to persist for you, I'd suggest getting in touch with our support team for further assistance with device and account specific information. You can let us know your ticket ID so that we can look it up in our system as well, if needed. 

Hey @"hsaccount" - sorry to jump in here, but could you let us know if this persists on other browsers or after clearing your browser's cache? If it does, please send us a screenshot so that we can have a look too. 

Thanks for the nudge @"Tagri" I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"xyz2023" - sorry to hear about this. When you say it's your work account, could you clarify what plan you're on at the moment? Could you maybe send us a screenshot of how it looks like so that we can have a visual too? Also, are you using the Dropbox Sign product to send your docs for signatures or a 3rd party…

Hey @"BARAKAKI" - thanks for posting on our Community. Can you let us know some additional information about the issue you're having so that we can assist further? Have you tried contacting our support team about this perhaps or reporting this through this form or emailing abuse@dropbox.com directly? Keep us posted!

Hey @"fannafreyr" - sorry to jump in here, but I just wanted to mention that you have 2 options at this time. The first would be to simply copy or drag and drop the content from the Business folder into your personal Dropbox account, but this will require the files to sync to the account online and be re-uploaded to the…

Hey @"Cfishback" - sorry to hear about this. Did you try any of my previous suggestions by any chance? Let us know how it goes if you give them a go! 

Thanks for clarifying that for us and the additional information too @"tmolinaro" Can you please ask your clients to try clearing their browser's cache or using another browser/incognito window with no plugins or extensions running? If the error persists, we'd need to have a screenshot or a short recording showing the…

Hey @"Need cancel" - thanks for posting on our Community! You can cancel your Dropbox subscription by following the steps outlined here. Let us know if you have any other questions! 

Thanks for the screenshots @"sfmitch" Could you try an advanced reinstall and let us know if the issue persists? Just make sure to remove the device from your Security page as well during that process. 

Hey @"ASiradakis" - sorry to hear about this. Does the issue persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

Hey @"TenaciousP23" - sorry to hear you're having issues with this. Could you try an advanced reinstall as outlined here and let me know how it goes? If you still get the same error, please send us a screenshot too. Thanks! 

Hey @"lauren626" - sorry to jump in here, but could you navigate to your backups page and let me know if you see the beta tag on the upper left part of the page? Do you see your external drive listed there perhaps? If not, can you clarify how large is the drive and how much data you've got stored there? 

Sorry to hear that @"Kristen3" - what web browser are you using at the moment? Depending on the web browser you're using, there should be a way to open a new window without being logged into any Dropbox account, this is called an incognito or private browsing window. You should be able to fill in the form normally from a…

Hey @"sarah copland" - sorry to hear about your loss. We can't help with changing the account's email or password from our end, but have you tried following the process outlined here yet? 

Hey @"anthony21" - thanks for using Dropbox and welcome to the Community! I'm afraid you won't be able to upload to a shared folder if you're over your account's quota limit. You can ask the owner of the folder to create a file request for you instead in this case and a shared link with view only rights if you need to see…

Hey @"highst56" - sorry to hear about this. If you've ensured that your device meets the minimum requirements for the Dropbox mobile app, could you send us a screenshot of the exact error you're getting so that we can have a look too? Thanks!

So you're unable to join this folder from your sharing tab on a web browser on your computer too @"AvidiKadivi"? 

What about the screenshot Nancy asked for @"sfmitch"? 

Hey @"Sainev" - sorry to hear you're having issues with this. Could you confirm that you've followed these steps and that you've also completed the getting started steps when you created the account? Thanks!

And I assume you also checked the website for any unread notifications there as well @"Koorbloh"? If so, let us know here and we'll reach out via email to have a further look internally. 

I can't be sure about this, but it could be a temporary glitch during the upgrade or an issue with being logged into different account @"robin712" In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too. Let us know if anything else comes up! 

Could you try restoring your purchases and let me know how it goes @"robin712"? 

Hi there @"robin712" - sorry to hear you're having issues with this. Could you let us know what plan you're on at the moment and if you're getting any errors, send us a screenshot so that we can have a visual too? Also, did you upgrade through the website or maybe through the app store on a mobile device?