Walter Dropbox Community Moderator

Could you try un-syncing some folders you don't need locally on your computer via the selective sync feature to lessen the app's load and let us know how it goes @"rokman54"?

Could you check your account online for any notifications and mark them as read -just in case- and restart your devices as well? If the issue persists, please send us a screenshot of the notifications window too @"Koorbloh" 

Thanks for clarifying that for us @"apassy_rbn" Could you try the offline installer from this page directly and let us know if the issue persists? 

Hey @"Keltrin" - sorry to hear you're having issues with this. Could you let us know what your plan tab reports at the moment? Also, did you initiate the trial from the website directly or via the app store on a mobile device in the first place? This will help us assist further! 

Hey @"tmolinaro" - sorry to jump in here, but may I ask how long has it been since you've been facing this issue? Also, have you tested the shared links yourself on an incognito window to see if it's a user-error from your client's side? Have you tried getting in touch with our support team about this by the way? 

The syncing icons would be an indication of the status of the files in your Dropbox folder @"rokman54" While we're at it, have you tried adjusting your bandwidth settings to see if that helps improve matters for you?

What are the options you're getting when you click on the (...) button after selecting the folder @"Michel G.7"? 

Hi there @"stevenlewis" - thanks for flagging this with us. Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system? 

Thanks for the update on this @"Rodger C." - let us know if anything else comes up! 

Hey @"Michel G.7" - sorry to hear about this. Could you confirm that you're using these steps to un-share the folder in question? Let us know more and we'll take it from there.

Hey @"rokman54" - sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? Thanks so much!

Hey @"eternam" - sorry to jump in and thanks for your feedback on this. I've logged it in our system - you can let us know if you have anything else to add. 

When you say not working, are you unable to download the installer or run it @"sfmitch" ? Or maybe you're running it and you still get an error upon the installation process? If it's the latter, please send us a screenshot of the exact error you're getting or the last screen you can get to, so that we can have a visual…

Yes, could you give that a go and let us know if you get the same results @"Caron Trumbo"?

Hey @"apassy_rbn" - sorry to jump in here, but could you try the offline installer from this page and let us know if you still get the same results? If you have an antivirus running, you can try temporarily disabling it too. 

Hey @"lloydschroeder" - sorry to jump in here, but could you try the updating to the latest version of the app and let us know how it goes? Also, could you let us know your Dropbox folder's location as per the sync tab in the app's preferences? Did you grant Dropbox full disk access as well? 

Hey @"alonzo86" - thanks for bringing this to our attention. Can you please let us know if this persists after rebooting your computer? 

Thanks for the ticket ID @"MDS21" I was able to locate it in our system and passed your comments on to the experts who are looking into your case. They'll be getting back to you soon with updates, but please let us know if you have anything else to add or ask. 

So the issue persists on the latest version of the app as well @"JCplusULTRA"? Sorry to jump in by the way. 

Hey @"sfmitch" - since you haven't given it a go yet, could you try using the offline installer from this page directly and let us know how it goes? 

Hey @"Caron Trumbo" - sorry to hear about this. May I ask if you're manually inputting the email addresses for your signature requests or if you're copying and pasting them from somewhere? 

Hey @"Tagri" - sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there.

Hi from me as well and thanks for sharing your thoughts on this with us @"dbForumUser" I've logged your feedback in our system; you can let us know if you have anything else to add. 

Hi there @"Koorbloh", sorry to jump in here, but could let us know if you tried accessing your notifications on the desktop app to see if there's any unread notification that's causing this? Any additional information or screenshots are more than welcome! 

Hey @"otto-maddox" - sorry to jump in here, but are you aware of the expected changes with the File Provider version of the Dropbox desktop app? As for the missing "Do not sync" option, are you referring to the option to ignore files or something else? While we're at it, note that a newer version of the app got out…

Hey @"Zone Studio" - thanks for taking the times to share your thoughts on this. Your feedback has been noted in our system; please let us know if you have anything else to add. 

Thanks for the additional information @"flogoette" - much appreciated. I noticed that you're running a beta version of the desktop app. Could you toggle off the early releases from your account's settings and then reinstall the app using the installer from this page directly? Also, make sure that you don't have any files…

Hey @"Riqiv" - sorry to jump in, but would it be OK if we reached out via email to have a further look internally at this point? 

Glad to hear it's sorted and thanks for keeping us in the loop @"Frank P E." Let us know if anything else comes up. 

Hey @"Abeard3" - sorry to jump in here, but have you tried restoring your purchases as outlined here?