Walter Dropbox Community Moderator

Even though this is not my expertise, I found this article which can help with identifying the format of your external drive @"jpeduto" Feel free to take a look and let us know what you find!

Hi there @"Leahjet" - sorry to hear you're having issues with this. Can you please let me know if you're the owner of the files or if they're shared with you via shared links? Also, are you getting this error on the website when trying to access the shared link or the file directly? If you're using a web browser to open…

Hi there @"jpeduto" - thanks for using Dropbox and welcome to our Community! Storing or backing up your iPhoto files/libraries in Dropbox isn't really recommended. You can have a look at this discussion for some additional information, if you like. Also note that you can back up the following types of external hard drives…

Hey @"erez" - sorry to hear about this. Just to make sure we've covered all bases here, could you clear your browser's cache or try another browser and let us know if you get the same results? Also, is the document owned by you or another person perhaps? Keep us posted!

I see, thanks for clarifying that for us @"Hendrik Tibboel " - you could try requesting the desktop version of the website through your browser to bring up the button to attach the screenshot if you like. That said, since it's been a while since you first got this error, would it be OK if we sent you an email to look…

Could you try attaching them in your reply here instead @"Hendrik Tibboel " ?

Hey @"Victoria334" - thanks for the additional information and sorry to jump in. Could you please ask your graphic designer to try another browser and let us know if they still get the same results? If they do, we'd appreciate a screenshot of what they see so that we can have a visual too. 

Hi there @"Hendrik Tibboel " - sorry to hear about this. Could you clarify how long you've been getting this error message and send us a screenshot so that we can have a visual too? Thanks!

Hey @"pinklyqq" - sorry to hear about this. Since it's not quite clear to me, could you clarify if you have access to the email address that's associated with the Dropbox account you're trying to access or not? 

HI @"garyomartin" - thanks for joining the discussion here. We don't have any updates to add at this moment, but thanks for sharing your thoughts and we'll make sure to pass it along. Let us know if you have anything else to add. 

Hey @"npaul" - thanks for using Dropbox and welcome to the Community. Could you clarify what plan you're on at the moment for us? I'm only asking because the Network control feature is available to admins on an Enterprise plan at this time. Let us know more and we'll take it from there. 

Hey @"atcinla" - sorry to jump in here, but are those folders listed in your Shared tab and if so, are you able to add them to your account from there? 

Hey @"Trailerman" - sorry to hear you're still having issues with this. I'd suggest replying to your ticket directly with our team as they'll be better equipped to help further in this case. Let us know if you have anything else to add in the meantime. 

Hi there @"MrWoody" - I was just wondering if the links tab in the Shared section of your account would do the trick for what you had in mind. If not, please elaborate on your use case and we'll take it from there. Thanks!

Thanks for the additional information @"doubleezat" I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

Hey @"DougCutler" & @"KeithV" - sorry to jump in here, but have you reinstalled the app since you first noticed this? If you did and this persists, you can also try an advanced reinstall at this point. Let us know of any updates!

Hey @"doubleezat" - sorry to jump in here, but could you clarify if the app is up to date or syncing when this happens? Also, do you happen to have any other 3rd party apps other than the antivirus you mentioned that might be monitoring, syncing or backing up your files in the Dropbox folder? 

Hey @"Rachel L." - sorry to jump in here, but could you clear the app's cache and let us know if you still get the same behavior? Also, in the app's settings, is the 'Use data for offline files' toggled on or off? 

Hey @"LS181" - sorry to jump in here, but I just wanted to mention that the VLC player usually includes more codecs than Windows Media Player; that's probably why you were able to view those files normally there and not on WMP. In any case, I'm glad to see it's sorted now and please let us know if you have anything else to…

Did you try reinstalling the app at all since you first noticed this @"AO6888"? Also, what are your bandwidth settings in the app's preferences at the moment? 

Let me know the outcome when you get the chance to perform those steps @"Robbo1983" 

Hi there @"HelloMarylou" - sorry to hear about this. In this case, you'll need to have the team's admin contact our support team for further assistance in recovering your account back to the team. Once this is done, they'll be able to convert your account back to an individual one as outlined here. I hope this gets sorted…

Hi @"Slan" - sorry to hear about this. If this persists after rebooting your computer, could you send us a screenshot of the app's exact status and version as shown in your menu bar?

Hey @"Philip B.17" - sorry to hear about this. Could you please let us know the version and status of the Dropbox desktop app as shown in your menu bar and let us know if this persists after rebooting your computer and/or quitting and relaunching the app? 

Hi there @"AO6888" - sorry to hear about this. Can you please let me know the app's exact status and version as shown in your menu bar? Did you try rebooting your computer and/or internet router since you first noticed this? Let me know more and we'll take it from there. 

Hi there @"Robbo1983" - sorry to hear you're having issues with this. Could you please let me know your device's OS version and if you've tried another browser or a private browsing window on Safari as well? Also, have you maybe tried clearing the cache of both apps to see if that helps? Let me know more and we'll take it…

Hey there @"GleasonFan" - thanks for using Dropbox and welcome to our Community. If the upload is still stuck could you send us a screenshot of how it looks on your end so that we can have a visual too? With this amount of data, I'd suggest uploading your files in batches as the web browser you're using might crash or…

Glad to hear it's sorted now and thank you for the feedback too, Haley. See you around the Community and have a lovely week ahead! 

Hi there @"Jac711" - sorry to hear you're having issues with this. Could you please walk us through the exact steps you take to do this and clarify how you're sharing the file with the recipients in the first place? Thanks!

Hey @"haley100" - sorry to hear about this. Could you please send us a screenshot of the Dropbox desktop app's exact status and version as shown in your menu bar? I'm only asking because it sounds like it hasn't fully synced your changes yet. Let me know what you find and we'll take it from there, Haley.