Walter Dropbox Community Moderator

HEy @"trewq2011" - do you happen to be using Mac computer? If so and you've been migrated to the new Dropbox for Mac OS on File Provider version of the desktop app, this is part of the expected changes. You can find more information about them in this Help Center article. 

Hey @"RBurn2024" - thanks for the nudge here. Would it be OK if we sent you an email to investigate further? 

Hey @"carhogg" - sorry to hear about this. Could you try clearing your browser's cache or using another browser and let us know how it goes? Thanks!

Hey @"peacerocker" - did you get the chance to see my previous response by any chance? 

Hey there @"anonymoose" - sorry to hear you're having issues with this. Could you send us a sample screenshot of this so that we can have a visual too? Also, did you try clearing your browser's cache or using another browser with no other extensions or plugins running? You could also try disconnecting your apps from Dash…

Thanks for the update on this @"Festered4rd5tfgvhb" Let us know if anything else comes up!

Hey @"Drkeene" - thanks for joining the discussion and also sharing your workaround to use a different browser. Let us know if you have anything else to add! 

Hey there @"JessieV" - thanks for using Dropbox and welcome to the Community! It's true that Dropbox Dash is quite new and there could be a research team to help further development, but let me double check with the team about this specific email and get back to you. Thanks for your patience and if you could attach any…

I see, thanks for the additional information @"Mickey F." Could you clear your browser's cache or try another browser, preferably with no extensions or plugins running and let me know if you get the same results? 

Hi there @"Mickey F." - sorry to hear you're having issues with this. Can you please clarify if you're doing this via the website or if you're using the desktop app on your computer and send us a couple of screenshots of the steps you take along with any errors you might be getting? This will help us assist further. 

Hey @"Toffees1878" - sorry to hear you're having issues with this. If you made sure that the desktop app is 'up to date' and not still syncing your changes, can you clear your cache folder and let me know how it goes? Thanks!

Hey @"uaknight" - thanks for bringing this to our attention. Out of curiosity, could you clear your browser's cache and/or try another browser as well, preferably with no extensions or plugins running and let us know how it goes? Thanks so much!

Hey @"Luworth" - sorry to jump in, but can you please let me know how long has the app been stuck at indexing your files now? If it's been a while, you can try fixing your hard links and permissions as outlined here. In any case, keep us posted with any updates!

Hey @"esheafe" - thanks for bringing this to our attention. Can you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results? 

Thanks so much @"Ant P86" - you've got

Thanks for keeping us in the loop @"KeithV" If it's not too much of a trouble, you can try creating a brand new OS profile and installing the desktop app there. This would be the next troubleshooting step to exclude other apps or settings causing this on your original OS profile.

Thanks for the additional information and cooperation so far @"Ant P86" & @"TacoMeNow" - much appreciated. Would it be OK if we sent you an email from our end to investigate further with device and account specific information at this point?

Hey @"Ant P86" - sorry to hear about this. Could you clarify your device's OS version and walk us through the exact steps you take to do this? A screenshot of the exact error you're getting would be much appreciated.

You should be able re-launch the app from the Applications folder in the sidebar of a Finder window @"Dey1" If you'd like to you can also add it to your Mac's dock for easy access. 

Hi there @"William F.5" - sorry to hear about this. Can you please clarify you're device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray? Did you reboot your computer since you first noticed this? 

Hey @"RHyppa" - thanks for posting on our Community. You should be able to print multiple files just like you would with any other files, even ones that were not shared with you via Dropbox. That said, the printing function would be coming from your computer's OS and/or the web browser/software you're using to print those…

Hey there @"Dey1" - thanks for using Dropbox and welcome to the Community! You can quit the desktop app by clicking on the app's icon in your menu bar and then selecting the quit option after you click on your account's profile pic and if you like you can also pause syncing. I hope this helps! 

Hi there @"jaydev" - I've just followed up via email so please have a look at your inbox and we'll take it from there.

Hey @"BrianSFG" - sorry to jump in here, but I just wanted to mention that we don't need any personal information shown in your screenshot, just the options you get so feel free to remove any information you don't like to be shown publicly. While we're at it, can you please clarify if you're running the Dropbox desktop app…

Hey @"Freelancerjourn" - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there.

Sure thing @"Laurence S.4" - thanks for flagging! 

Hi there @"Laurence S.4" - sorry to jump in, but I just wanted to mention that I took a look at your original post and it seems that you're running a beta version of the desktop app. Could you try the latest, stable version from this page directly and let us know if the issue persists? 

Hi there anonymous - thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system - you can let us know if you have anything else to add. Thanks!

Hey @"GZ5" - thanks for using Dropbox and welcome to our Community! You should be able to see the 'Set naming convention' option when you click on the gear icon after you've selected the folder at hand (in the Organize sub-menu)- it sounds like you're clicking on the ellipsis button instead. Could you give this a go and…

Hey @"scanner" -it sounds like your shared links were banned. Note that the bandwidth/traffic your shared links generate is not to be confused with your account's quota. Also, note that all the legitimate emails would come from an official Dropbox domain. I hope this helps!