Walter Dropbox Community Moderator

In that case, you can check both of your email addresses (just in case) for an email informing you about the email address change and/or the deletion of the account @DavidR8. That said, if you really deleted the account with your files in it, unfortunately, there's nothing we can do from our end to help restore them.

Yes, that would be normal @ozstar. In any case, I'm glad to hear you're back up and running and please let us know if anything else comes up.

When you deleted the account did you ensure that you were logged in to the correct Dropbox account @DavidR8? I'm only asking because it sounds like you might have deleted the wrong account after all.

So you don't even get to use your old email address to log in before getting to this screen @DavidR8? Do you get the same results on other browsers as well by the way?

Hi there @chrisreeves - thanks for bringing this to our attention and also sharing your thoughts with us. Can you please clarify the version of the Dropbox desktop app you're using as shown in your menu bar and also let us know how much available hard drive space you have on your computer? How do your syncing settings look…

Hey @234567897676 - thanks for letting us know about this. Based on your description, it sounds like your sharing activity has been banned. Not to worry though as I've just reached out via email to have a further look internally. Whenever you get the chance, please have a look at your inbox and we'll take it from there.…

Hey @Henryrchrd - thanks for using Dropbox and posting on our Community! The way you described is the official way to upload files to Dropbox Replay as outlined here, but drag and dropping should also work. I'd suggest giving it a go with a small file at first to watch the behavior and take it from there. Let me know if…

Thanks for the additional details there @SVC-2 - much appreciated. From what I gather, the Dropbox desktop app is not installed or working properly on your new device so I'd suggest that you follow these steps for an advanced reinstall at this point. When it comes to the old computer, can you take a look at your menu bar…

Can you clear your browser's cache and/or try another browser to attach your screenshot here @glblttrahdrn ?

Glad to hear that @I_Do_not_Know. Let us know if anything else comes up in the future and take care!

To clear your cache, follow these steps on iOS: 1. Open the Dropbox iOS app. 2. Tap the account icon (person) in the bottom right. 3. Tap the gear icon in the top right. 4. Scroll down and tap Clear cache. 5. Tap Clear cache again. Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log…

Hi there @Rachel L. - thanks for bringing this to our attention. I just tested this out on my device and I'm not seeing the same thing as you so this must be caused use by your computer's zoom levels and unfortunately is outside of our remit. The only way to bring it back to the normal size would be to adjust your screen's…

Hey there @I_Do_not_Know - sorry to hear you're having issues with this. Can you please let me know if you're getting the same error if you use a web browser to do this instead of the Dropbox mobile app? Have you tried clearing the app's cache and/or restarting your device since you first noticed this? If you did and this…

The 'hadass' you see is the username of your Dropbox Community profile @hadass - not your Dropbox account as you see. If you'd like to change the name shown there, you should be able to do it from your Community account's settings (shown in your second screenshot).

Have you tried clearing your browser's cache after applying the change @hadass?

Can you try another browser and let me know if you get the same results @hadass?

Hey @Martian - did you get the chance to check Hannah's response?

Sorry for the late reply here @dluptonmd - are you still having issues with this?

It wouldn't be possible to restore your files now even if you upgraded your Dropbox plan @Marcbeth. That said, have you checked your email's inbox and junk/spam folder to see if you have received any email notification informing you about this in the past?

You're correct @aeneas - the Dropbox desktop app must be installed with admin privileges to work properly on your computer(s). As for downloading the installer, you can try doing it directly from this page. Let us know of any updates!

Thanks for the additional information and the screenshot too @chowko34 - much appreciated. Can you try an advanced reinstall and let us know if this persists?

You should be able to do this through your account's settings online @hadass. Let us know if you need anything else.

Hey @Dave P.8 - I'm just circling back to let you know that you're now able to adjust the thumbnails of the videos you've stored in Dropbox. To choose a thumbnail for a video you’ve uploaded to Dropbox: Log in to dropbox.com. Click All files in the left sidebar. Find and open the video you want to update. Drag the playhead…

We're happy to hear you're back up and running and thanks for keeping us in the loop too @Neonlinx, Let us know if anything else comes up!

In that case, can you quit and relaunch the app and if it persists try signing out from your account and then back in through the app's preferences. Keep us posted Jay!

Could this folder be part of a backup of yours, assuming that you're using the Dropbox Backup feature? Or maybe you've selectively un-synced it from your computer? If that's not the case, have you tried moving the folder out of your Dropbox folder and then back in @Jay_Rayner?

Hey @ErZo - are you still having issues with this by any chance?

Hey @diona, were you able to resolve your concern in the end?

Hey @Krissy3 - sorry for the nudge, but were you able to resolve your concern in the end?

Hey @gmoorehn - have you had the chance to check Jay's response yet?