Walter Dropbox Community Moderator

Glad to hear that @I_Do_not_Know. Let us know if anything else comes up in the future and take care!

To clear your cache, follow these steps on iOS: 1. Open the Dropbox iOS app. 2. Tap the account icon (person) in the bottom right. 3. Tap the gear icon in the top right. 4. Scroll down and tap Clear cache. 5. Tap Clear cache again. Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log…

Hi there @Rachel L. - thanks for bringing this to our attention. I just tested this out on my device and I'm not seeing the same thing as you so this must be caused use by your computer's zoom levels and unfortunately is outside of our remit. The only way to bring it back to the normal size would be to adjust your screen's…

Hey there @I_Do_not_Know - sorry to hear you're having issues with this. Can you please let me know if you're getting the same error if you use a web browser to do this instead of the Dropbox mobile app? Have you tried clearing the app's cache and/or restarting your device since you first noticed this? If you did and this…

The 'hadass' you see is the username of your Dropbox Community profile @hadass - not your Dropbox account as you see. If you'd like to change the name shown there, you should be able to do it from your Community account's settings (shown in your second screenshot).

Have you tried clearing your browser's cache after applying the change @hadass?

Can you try another browser and let me know if you get the same results @hadass?

Hey @Martian - did you get the chance to check Hannah's response?

Sorry for the late reply here @dluptonmd - are you still having issues with this?

It wouldn't be possible to restore your files now even if you upgraded your Dropbox plan @Marcbeth. That said, have you checked your email's inbox and junk/spam folder to see if you have received any email notification informing you about this in the past?

You're correct @aeneas - the Dropbox desktop app must be installed with admin privileges to work properly on your computer(s). As for downloading the installer, you can try doing it directly from this page. Let us know of any updates!

Thanks for the additional information and the screenshot too @chowko34 - much appreciated. Can you try an advanced reinstall and let us know if this persists?

You should be able to do this through your account's settings online @hadass. Let us know if you need anything else.

Hey @Dave P.8 - I'm just circling back to let you know that you're now able to adjust the thumbnails of the videos you've stored in Dropbox. To choose a thumbnail for a video you’ve uploaded to Dropbox: Log in to dropbox.com. Click All files in the left sidebar. Find and open the video you want to update. Drag the playhead…

We're happy to hear you're back up and running and thanks for keeping us in the loop too @Neonlinx, Let us know if anything else comes up!

In that case, can you quit and relaunch the app and if it persists try signing out from your account and then back in through the app's preferences. Keep us posted Jay!

Could this folder be part of a backup of yours, assuming that you're using the Dropbox Backup feature? Or maybe you've selectively un-synced it from your computer? If that's not the case, have you tried moving the folder out of your Dropbox folder and then back in @Jay_Rayner?

Hey @ErZo - are you still having issues with this by any chance?

Hey @diona, were you able to resolve your concern in the end?

Hey @Krissy3 - sorry for the nudge, but were you able to resolve your concern in the end?

Hey @gmoorehn - have you had the chance to check Jay's response yet?

Hey @mommycamsie - are you still having issues with this or were you able to sort this out in the end?

Hey @alreadyhaveanaccount - did you sort this out in the end?

Adding to what Mark mentioned here, you can also show your interest in this by up-voting the relevant idea. Let us know if you have anything else to ask or add @danyeland.

Hi there @Chr1sH - thanks for bringing this to our attention. Can you please clear your browser's cache and try a private browsing window with no extensions or plugins running and let me know if you get the same results? If you do, could you also try another browser and adjusting your browser's zoom levels to see how it…

Hey @barney714 - thanks for posting on our Community and happy Monday! As you can see in this help center article, the OCR feature is available to the Dropbox Professional, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise plans at this time, not the Dropbox Plus plan. I hope this clarifies matters…

Hey @MadMatts - you should be able to log out from your account through your account's avatar on the lower left corner of your screen. Let us know if you need anything else.

We're glad to hear that it's sorted now and thanks for keeping us in the loop too, Keith. Let us know if anything else comes up in the future and have a lovely week ahead!

Hi @GaeMoskito - thanks for bringing this to our attention. Can you clarify the exact OS version of the affected computers? Also, am I good to assume that the affected users are all part of the same Dropbox team account? When you noticed this behavior in the past, do you remember how much hard drive space was available to…

I see, thanks for the clarification and the additional details there @mortenborg - much appreciated. Have you tried getting in touch with our support team directly as they'd be better equipped to help further at this point?