Theresa Community Manager

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  • Hi there @Swackhamer Meeh, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue has been resolved and your QuickBooks backup is uploading again! Thanks for coming back to update us - this detailed fix you shared will really help others who…
    in The Dropbox website is stuck "Waiting" when trying to uploade a quickBook backup file Comment by Theresa August 10
  • Hi there @DHoesly, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue has been resolved! Thanks for coming back to update the thread - it really helps others who might run into the same issue. 💙 One quick question… what’s your favourite…
    in The QR code has been deactivated for one of my Dropbox files; how can I obtain a fresh one? Comment by Theresa August 7
  • Hi @Wahab_butler0076 Walter's suggestion of using a shared link is definitely the way I'd go. To add to that, if this is something you'll be updating regularly, try to keep the same file in Dropbox and edit it rather than deleting it and uploading a new one. A shared link always points to that file, so anyone using the…
    in Best way to share a document with my Dropbox account, so others always get the latest updates Comment by Theresa August 4
  • We've all been there. You've finished a presentation, video or design file, hit attach and been told it's too large to send. Instead of compressing it or splitting it into smaller files, you can share it with Dropbox Transfer. Select Transfer. Upload the file or files you want to send. Create your transfer and copy the…
    in Dropbox PDF Tools you Might Not Know About Comment by Theresa July 30
  • Need to sign a document without printing it first? Whether it's a contract, agreement or form, you can add your signature in just a few clicks. Open the PDF you want to sign. Select Sign. Add your signature where it's needed. Save and share your signed document.
    in Dropbox PDF Tools you Might Not Know About Comment by Theresa July 30
  • We've all opened a PDF only to find one page is sideways or upside down. The good news is you don't need to start over. You can rotate PDF pages in just a few clicks. Open your PDF. Select Rotate pages. Choose the page or pages you want to rotate. Save the updated PDF.
    in Dropbox PDF Tools you Might Not Know About Comment by Theresa July 30
  • Need to change the order of pages? Rearrange your PDF to get everything in the right sequence. Open your PDF. Select Reorder pages. Drag and drop pages into the order you want. Save your changes.
    in Dropbox PDF Tools you Might Not Know About Comment by Theresa July 30
  • Need to split a large PDF into smaller files? You can do it in just a few clicks. Open the PDF you want to split. Select Split PDF. Choose the pages or page ranges you want to separate. Save your new PDF files.
    in Dropbox PDF Tools you Might Not Know About Comment by Theresa July 30
  • Need to combine a few PDFs into one? Dropbox's merge tool makes it quick and easy. Sign in to your Dropbox account. Open the PDF you want to work with. Select Merge PDFs. Upload any additional PDF files. Arrange them in the order you want and merge your files.
    in Dropbox PDF Tools you Might Not Know About Comment by Theresa July 30
  • Need to make a quick change to a PDF? You can edit text, fix typos and make updates without going back to the original document, all in your browser with Dropbox's free PDF editor.
    in Dropbox PDF Tools you Might Not Know About Comment by Theresa July 30
  • If you're regularly sharing documents, it's worth knowing you can convert Word docs, PowerPoint presentations, JPGs and PNGs to PDF in just a few clicks using Dropbox's free tools. 📑 Word to PDF 🖥️ PowerPoint to PDF 📷️ JPG to PDF 🎨 PNG to PDF
    in Dropbox PDF Tools you Might Not Know About Comment by Theresa July 30
  • Hi there, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved and you were able to restore your important folder! Misplacing files is a great reminder of how valuable features like Dropbox Backup and version history can be when…
    in How can I restore an important folder that was deleted from Dropbox? Comment by Theresa July 3
  • Hi there, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved and you were able to find the missing files in your shared folder! Thanks so much for coming back to update the thread - it really helps others who might run into the…
    in I'm missing files within a shared folder. Not in deleted files, and no activity. Comment by Theresa July 3
  • Hi @lgeelee, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved and you were able to free up the mystery backup that was taking up your Dropbox quota! Thanks so much for coming back to update the thread - it really helps others…
    in A mystery backup is taking up all my Dropbox quota. How do I delete it? Comment by Theresa July 3
  • Hi @Himain and welcome to the Dropbox Community. I am glad to see your issue was resolved and you found the file you needed the most! By the way, my name is Theresa and I am a community manager here at Dropbox HQ. I’d love to know - what do you usually use Dropbox for? Whether it’s work projects, personal files, backups,…
    in How can I share a file with someone who doesn't have a Dropbox account? Comment by Theresa July 3
  • Hi @nicole65 and welcome to the Dropbox Community. It's so great to have you here. To start a new post select New Discussion up at the top right hand corner. Here's a short article with some tips & tricks about how to write the perfect post. Thanks for taking the time to comment, let us know if this works for you. T 😺…
    in We’re live - welcome to the new Dropbox Community! Comment by Theresa June 16
  • Hi @gtaMath , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved. Thanks for taking the time to come back and confirm what worked, it helps others facing the same issue. Since then, we’ve refreshed the community, and I’d love to…
    in Opting out of File Provider on Mac OS doesn't work Comment by Theresa April 17
  • Hi @Hamer and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see you found your referral space in the end! Thanks for coming back to update the thread, it’s really helpful for others who might have the same issue in the future. Since then, we’ve refreshed…
    in My (free) Dropbox account appears to have lost its extra referral space. Comment by Theresa April 17
  • Hi @JakesMom and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved and thanks for coming back and confirming what worked. It’s helpful for others who might run into a similar situation. (And yes, sometimes there are things that…
    in I can't change the email address on my account Comment by Theresa April 17
  • Hi @Romanos and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved - I appreciate you coming back to share that you got sorted in the end, it’s so helpful for others in the community. We’ve recently refreshed the community, so I’d…
    in 'We couldn’t process your payment' error when trying to update my billing info Comment by Theresa April 17
  • Hi @HollyPoppyJune and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved. Thanks so much for following up on this thread, it’s really helpful for others who might run into the same situation! Since then, we’ve updated our community…
    in No Dropbox account under my email address when someone shares files or folders with me Comment by Theresa April 17
  • Hi @Mapster12 and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved, thanks for taking the time to come back and confirm what worked, it really helps others facing the same issue! We’ve recently given the community a bit of a…
    in My account is full and the desktop app is stuck syncing, so I can't delete any more files Comment by Theresa April 17
  • Hi @EC C. and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved, thanks so much for coming back to share that you found the tags, it’s really helpful for others in the community! Since then, we’ve updated the community experience,…
    in I'd like to add metadata tags to my Dropbox files. Comment by Theresa April 17
  • Hi @DanceWithGina and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved by our amazing Super User @Mark . Thank you for marking this answer as accepted - it really helps those in the future who may have a similar question. We’ve…
    in Is there a way to share a folder with multiple emails at once? Comment by Theresa April 17
  • Hi @GibSam and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved with help from our amazing Dropbox Community Moderators - thanks a lot for coming back and confirming the fix, it really helps others who might hit the same error!…
    in Windows cannot find folders revealed by search Dropbox Comment by Theresa April 17
  • Hi @dmhaas011 and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved with help from a previous thread - thanks a lot for coming back and confirming the fix, it really helps others who might hit the same error! Since then, we’ve…
    in I'm getting a startup error for the desktop app on my Windows computer. Comment by Theresa April 17
  • Hi @MMD1 and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved, and thanks so much for coming back to update the thread — that’s really helpful for others who might run into something similar! Since you last posted, we’ve given the…
    in I'm missing some old folders but cannot see them anywhere to restore them Comment by Theresa April 17
  • Hi @s2s2s2s2s2s2s2s and welcome to the Dropbox Community. I am glad to see that using the offline installer worked for you - thanks for coming back to the community to let us know your issue is resolved. By the way, I am Theresa and I am one of the Community managers here at Dropbox. I’d love to know… how are you finding…
    in Updater fails to update desktop app because of denied access to security folder or logs Comment by Theresa April 10
  • Hi there, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread - it really helps others who might be having trouble locating their content…
    in Having issues locating some of my content both online, and the app. Comment by Theresa February 6
  • Hi there @"timjones514" , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread... it really helps others who might run into the same…
    in Desktop application fails to launch only when connected to the internet Comment by Theresa February 6
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