Theresa Community Manager

Hi @s2s2s2s2s2s2s2s and welcome to the Dropbox Community. I am glad to see that using the offline installer worked for you - thanks for coming back to the community to let us know your issue is resolved. By the way, I am Theresa and I am one of the Community managers here at Dropbox. I’d love to know… how are you finding…

Hi there, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread - it really helps others who might be having trouble locating their content…

Hi there @"timjones514" , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread... it really helps others who might run into the same…

Hi there @"peppers" , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread.. it really helps others who might run into the same situation.…

Hi there @"DBPics158" , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread - it really helps others who might run into the same behavior…

Hi there @"AnnieJ" and welcome back to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread — it really helps others who might run into the same…

Hi there @"Edward_L323", and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread - it really helps others who might run into the same…

Hi there @"sg_artist" , and welcome to the Dropbox Community! 😊 It’s great to hear you were able to get things working again, and thanks so much for coming back to update the thread. That kind of follow-up really helps others who might run into the same snag! By the way, I’m Theresa 👩‍💻, one of the community managers here…

Hi there, @"Calle3400" and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved - an alert saying a folder is full when it doesn’t appear to be can definitely be confusing, so it’s great to hear things are back to normal now. Thanks so much for coming back to update the thread as well .. it really…

Hi there, and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved — moving a large folder between accounts, especially when upgrading from Basic to Plus, can feel a bit daunting, so it’s great to hear everything transferred smoothly in the end. Thanks so much for coming back to update the thread too…

Hi @"sim77" and welcome to the Dropbox Community - it's great to have you here. I am glad to see your issue is resolved now! Thank you so much for coming back to update the thread - it helps others if they are running into the same issue. By the way, I'm Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since…

Hi @"anotherprofile" and welcome back to the Dropbox Community - it's great to have you here. I am glad to see your first question about deleting files was answered and great to hear that everything is much clearer now. By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since you’ve been digging…

Hi there @"GS_Sunatori" , and welcome back to the Dropbox Community - it's always great to have you here. 😊 I just wanted to check in and see if you were able to get this sorted out. Running into an error message on the Contact Support page can definitely be frustrating, especially when you’re trying to get help quickly. I…

Hi there @"Marcelopuravidamedia" and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved - downloads stalling right at the end can be especially frustrating, so it’s great to hear your video was finally able to complete without freezing. Thanks so much for coming back to update the thread as well...…

Hi there @"ToniCr" and welcome to the Dropbox Community! 😊 I am glad to see your storage issue was resolved. Thanks so much for coming back to update the thread too... it really helps others who might be facing a similar issue being part of a shared folder. By the way, I’m Theresa 👩‍💻, one of the community managers here at…

I love a good list 😄 To keep track of each task I need to get done during the day, I use the checklist feature in Dropbox Paper. It makes planning way more fun and way less chaotic. I also adore file sync between devices @"Rich". It's can be a lifesaver when I forget to charge my iPad (this happens more than I'd care to…

Hi there @"anotherprofile" , and welcome back to the Dropbox Community.. it's always great to have you here! 😊 It’s great to hear you were able to get signed in properly again, and thanks so much for coming back to update the thread. That follow-up really helps others who might run into the same behavior! By the way, I’m…

Hi there @"waldalla" , and welcome back to the Dropbox Community - it's great to have you here! 😊 I am glad to see your issue is resolved - setting up rules to ignore certain files or folders can really help cut down on clutter ... especially with more advanced or automated workflows. It’s great to hear you were able to…

Hi @"RobertSE" and welcome to the Dropbox Community! I am glad to see you issue is resolved - it's great to hear everything settled down and started working as expected again. And hey, thanks for coming back to update the thread. That follow-up really helps other who might run into similar behavior. By the way, I'm Theresa…

Hi there @"sniffly" , and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved - having the your dropbox account stuck syncing such a small amount of data for days can definitely be puzzling and frustrating, so it’s great to hear things are finally moving normally again. Thanks so much for coming…

Hi there @"beiningd" and welcome to the Dropbox Community! I am glad to see your issue is resolved - larger folders refusing to go offline on a PC can really be frustrating, it's great to hear you got everything working as exprected after clearing your Dropbox Backup. Thanks for coming back to update the thread too - it…

Hi there @"Franna" , and welcome to the Dropbox Community! 😊 I'm real glad to see your issue is resolved- out-of-memory or disk space errors can definitely be alarming, so it’s great to hear you were able to get past that and save your files successfully. Thanks so much for coming back to update the thread as well, it…

Hi there @"ilakn" , and welcome to the Dropbox Community! 😊 I'm so glad to see your issue is resolved - being stuck syncing that many files while using a high amount of CPU can be incredibly frustrating, so it’s great to hear things have finally settled down. Thanks so much for coming back to update the thread too.. it…

Hi there @"SteveC5" , and welcome to the Dropbox Community! 😊 It’s great to hear you were able to get everything working as expected, and thanks so much for coming back to update the thread. That kind of follow-up really helps others who might run into the same situation! By the way, I’m Theresa 👩‍💻, one of the community…

Hi there @"Charles2026" , and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved - managing access to the same folder in different ways for multiple groups can definitely get tricky, so it’s great to hear you were able to get everything set up the way you needed. Thanks so much for coming back to…

Hi there @"Cloudsoverkorra" , and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved - password errors can be especially stressful, so it’s great to hear you were able to get back into your account without any further trouble. Thanks so much for coming back to update the thread.. it really helps…

Hi there @"florismk" , and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved. seeing the Dropbox folder appear twice in Windows File Explorer can definitely be confusing, so it’s great that you were able to get things sorted out. Thanks so much for coming back to update the thread too - it really…

Hi there and welcome to the Dropbox Community! It’s great that you were able to get your issue sorted out. 🖥️🔄 Thank you for coming back to update the thread; it really helps others who might run into the same thing! By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since you’ve been keeping an…

Hi there @"NLC99" and welcome back to the Dropbox Community! 😊 I am glad to see your issue is resolved, sometimes a small refresh is all it takes to clear things up. Thank you for coming back to update the thread - it really helps others who may run into the same thing! By the way, I’m Theresa 👩‍💻, one of the community…

Hi there @"EastyT", and thanks for reaching out to us in the Dropbox Community! 😊 I am glad to see your issue is resolved - desktop app startup or sync problems on Windows 11 can be especially frustrating, so it’s great to hear things are running properly again. These glitches can have a few different causes, so thank you…