Comments
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Hi @"劉榮倫" & @"Alicekao", Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!
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Hi Jan (@"KERDÈL_BD") Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!
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Hi @"jayne", @"meremer", & @"TominAZ" Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!
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Hey @"magero", welcome to the Dropbox community! I’m sorry to hear about this. As similar as these cases may seem, it’s still best practice to start with troubleshooting some basics. Can you tell me: * what operating system you’re using? * what version of our app you have installed (or are attempting to install) * if it’s…
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Hi again, @"wkyandy", Thanks for getting back to me. I think it would be best to put you in contact with our support team for deeper investigation and troubleshooting. You can write in to them here. Sorry I couldn’t be more helpful. Cheers
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@"Royi", I’ve added your latest comments to your previous feedback. Fingers crossed :wink: Cheers! [This thread is now closed. If you have a similar or new question, you can ask here.]
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Hey @"wkyandy", Is there no error message at all? Are you seeing anything that would help me troubleshoot with you? Screenshots would help too, if you have something you can show me. Alternatively, you can write in to our support team so that an agent can take a closer look and assist. Thanks!
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Hey @"cesarastudillo", welcome to our community! I don’t know about any such app, and I really don’t remember seeing anything like this around here before. I’m not sure if this would be possible, but now that we offer Smart Sync with our new Professional plan, 3rd-party app developers may be more inclined to come up with…
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Hey guys, just checking in with you. There have been some updates recently, both to our app and to iOS. Can you check to make sure that you’re updated to our latest stable version 36.4.22, and to iOS 11.0.3, and let me know how things work out? Thanks!
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@"dojima", I appreciate you taking the time to share your thoughts on this, and I’m sending your feedback on to our team. Thanks
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Hey @"mychang", Sometimes we have more than one Dropbox account, and things can get mixed up. The place to start is on https://www.dropbox.com. Log in here, and check your devices. If you don’t see a connected device, then you may need to log in with a different email address, as you may have connected (linked) that device…
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Hey @"Royi", I appreciate your feedback on this, and I’m sending it over to our Paper team. Can’t say if they will implement any of your suggestions in upcoming releases, but at least they’ll be aware of them. Thanks, and have a great weekend!
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Hey @"wkyandy", welcome to our community! Usually, the first step in troubleshooting startup issues is to make sure you’re up to date on OS and our app. We then would check for any security, antivirus apps, firewalls or proxies that may be interfering. Are you sure that the install completed successfully? It may be worth…
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Hey @"justrjlewis", So I’ve heard back from our Paper team, and unfortunately this feature isn’t currently available. They too liked the idea though :wink: Cheers
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Hi @"justrjlewis", welcome to our community! You’re right on the first two counts. As far as the placeholder text goes, I’m looking into it. I certainly haven’t found any way of getting this accomplished, so I’ve messaged the Paper team for answers! I’ll get back to you here when I have a definitive yes or no! At the very…
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Jan (@"KERDÈL_BD") Thank you for the detailed explanation of events. I’m making your feedback available to the team for review. Sorry for the way it went, but I'm glad it’s all resolved now. Have a great weekend!
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Hey everyone, If you are experiencing this Smart Sync issue, I urge you to contact our support team. Our agents can take a peak at your account and provide more specific troubleshooting. They can also forward your cases to the appropriate department for further review. This can potentially benefit the whole community, as…
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Hey @"KERDÈL_BD", Have you submitted a ticket? If not, you can just choose the Desktop category, and then Get help with other issue. Please make sure to enter all the relevant information, including the Subject. Our team will make sure it gets to the right queue! Thanks
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Hey @"SaraAmies", welcome to our community! Can you tell me where/how you’re deleting your files? Let me know and we’ll go from there. Thanks!
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Hey @"duanstokes", welcome to our community! Good call on inquiring about this before hand :wink: All our team’s in-house testing indicates that Smart Sync will cooperate fully with High Sierra, and we do not anticipate any issues. When you first run OS 10.13, you may be prompted to allow access to the Dropbox system…
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Hey @"DrMDodd", welcome to our community! I’ve just had a look at my resources and communications from HQ, and I don’t see any mention of an extension. The September 28, 2017 deadline seems to be set. Thanks
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Hi @"apraetor" & @"xsoft", Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT We sure would appreciate it!
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Hey @"jshdixon", If you have a personal (basic or Plus) account, and a Business (free team or paid) account, you can connect the two accounts and then switch between them without having to log in and out. I hope this helps! Let me know. Thanks, and have a great week :slight_smile:
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Hi everyone, Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT We sure do appreciate it! Thanks
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Hi all, Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you. We sure do appreciate it!
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Hey @"fredw", welcome to our community! Sorry about that link. Try this one :wink: Have a great weekend :sunglasses:
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Thanks for the link to the screenshot, @"Henrik K.3". In the upper portion of your image, there are a couple of consecutive renames of the file, at 4:42 and 4:43 PM. Did you do either of these renames, or maybe access the files on a Mac and a Windows machine at those times? Let me know when you can. Have a great weekend…
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Hey @"Henrik K.3", That’s a new one! It sounds like something we’ll need to send to our team for review. Before we do that, would you be able to send me a screenshot showing what you’ve described? If you do, just make sure there isn’t any personal info show, as this is a public forum :wink: Thanks!
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Hi all, Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!
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Hey all, Just an update… the download limit for folders from our website is now 20GB! @"Happi", We recommend using our desktop app for uploading your files, as there is no size limit. You can get it here. Thanks!
