Sanchez Dropbox Community Moderator

Hi @"AVP" Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hi @"glenfiddich1983" Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hi @"Rob12", @"Deanso" & @"aleincerti" Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hey everybody, Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hi @"finsnlinit" & @"pkiula" Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hey @"pkiula", welcome to our forum! I understand that you don’t have our Dropbox app installed on any computer, but this is currently the best way of mass-deleting content. I also understand your frustration with doing this online, and I am sending your comments over to our team for review. Thanks

Hey @"bobgrif", welcome to our forum! Are you not seeing the sharing options either? If so, would you mind sending me a screenshot so I can have a look too? I’d like to take another look at this and see if we can’t come up with a fix. Can you please also make sure that you’re using our latest stable desktop app? Thanks! 

Hey @"apraetor", Thanks for posting your suggestion. I can confirm that it works on Windows 10! Not the ideal solution for all our friends here, but a nice work-around indeed :wink: Cheers

Hey @"Dolphining", Thanks for getting back to me with the update. I’m glad to hear that you’ve worked this out! To be honest, I don’t have any idea what caused this. I have seen it before, and the procedure for dealing with this Error 2 usually works just fine. I’ve not yet had a repeat customer with the same issue, so I…

My mistake, @"256shadesofgrey". If you’d like, go ahead and submit a support ticket here. One of our agents can gather all the details surrounding the issue, and forward it to our app specialists. Thanks

Hey everyone, I am marking this issue as solved, as I have gathered all your input, and sent it to our mobile team. I realize that the issue is not solved, but at this point there isn’t anything we can do beyond making your comments available to our devs. Thank you all for your feedback, and for taking the time to post…

Hey @"PGMtl", welcome to our forum! Thanks for posting your comments here. I’m adding your post to my collection of feedback about this, and letting our devs know. Cheers :wink:

Hey @"tovarishrob", welcome to our forum! I've moved your post here, so you (and we) can keep an eye on this issue's progress. Yeah, this is a small bug that our team is aware of, and currently working on. In the meantime, you don’t have to exit our app entirely, you can just disable the Dropbox Badge. Cheers

Hey @"256shadesofgrey", welcome to our forum! That’s a great description of the issue, and the troubleshooting steps you’ve taken so far :wink: I’m afraid that I can’t be of any help here, as the distribution you’re using isn’t officially supported (and the fact that my Linux knowledge is very limited :nerd:). Hopefully,…

Hey @"Evert_k", welcome to our forum! @"Mark" is right. You can also move the Dropbox folder after it has been installed, by using our desktop app’s built-in tool. I can confirm your suspicion that a 60GB drive, realistically, is too small for Windows. I’m curious though, as to how moving to another cloud storage service…

Hey @"Dolphining", welcome to our forum! This would be my course of action, if I have understood your situation correctly: * uninstall Dropbox * open your task manager (right-click on task bar, choose task manager) * click on Processes (show processes from all users if necessary) * find any Dropbox related processes and…

@"jaidgossamer", Thanks for detailing the issue. I’m sorry that I don’t have an answer for you, and all I can do here is to send this over to our web guys so they’re aware. Cheers

Hi @"jaidgossamer", So, previously, you we unable or able to view PDFs in Chrome? Did, does it work in other browsers? Was it our support team that provided the fix for this, and do you know what the fix was? How are you opening these PDFs? Directly from your files list in your online account, or by following links to the…

@"Alexandar", Can you tell me what device you’re using, and what version of Android you’re on? Is this an official release from your mobile’s manufacturer? Also, are you using the latest version of our mobile app, 60.2? Thanks

@"AVP", sorry about that… I completely missed that your screenie was from an iPhone 😕 I have just replicated your issue with an iPhone, using two different bar code readers, and I got the same result you did. The blank screen was preceded by: Error Plug-in handled load I tried Safari and Chrome on the iPhone, and both…

Hey @"Alexandar", welcome to our forum! I just want to make sure I understand the issue… - You download a file using a Dropbox link, modified to dl=1, on a mobile device. You can open this file using the Dropbox mobile app, but not the downloaded file on your mobile. If this is correct, what may be happening is that these…

Hey @"BenTan", welcome to our forum! I have moved your post here, so we can concentrate our efforts all in one place. @"FLHowe" & @"BenTan", have you tried the suggestions offered above by @"Mark" and @"Jane"? If you have, and are not successful in locating your files, I suggest you write in to our support team here for…

Hey @"AVP", Thanks for the great example! I have just used Lightning QR to scan the code. I got the options to Copy content or Open link. When I open the link, it is shown in the Dropbox app, and I have the option to Open with or Save to my Dropbox. I never saw anything like your screenshot. I must note that when I opened…

Hey @"Deanso", Thanks for the screen pics. In this case, I will direct you to a solution by @"Jane". The solution will work for various versions of Windows, so I suggest you give it a try. Cheers :wink:

Hey @"AVP", welcome to our forum! Sorry for the tardy reply. Are you still experiencing this issue? I have just tested changing the dl=0 to a dl=1, in different browsers, and everything has gone to direct download just fine. If you’re still getting the same result, can you try using a different browser and see how it works…

Hey @"Kris J.", Sorry, we don’t currently have a beta program for testing iOS compatible releases. If you ever venture into the Android world, you can opt it to the beta program through our app’s settings. Thanks for offering though :wink:

@"Rachel C.10", I suggest you write in to our support team here, so one of our agents can investigate and assist, with your account in context. Thanks! 

Hey @"Rob12", welcome to our forum! Let’s check some things: * what kind of computer do you have (Windows, Apple, Linux)? * where did you download the Dropbox application from? * try the full offline installer here (scroll down the page a bit) * when you’re installing our app, you should have an active internet connection…

Hey @"denne", welcome to our forum! As far as getting these links in a different format… I’m afraid not, because that’s just the way our links work. However, to see if there is something else we can come up with, I require a bit of clarification on what you’d like to be able to do here :thinking: Can you give me a bit more…

Hey there, @"UnsinkableMoo", I’d like to add to @"Jane"'s reply… Once you have your files in your Dropbox, try this to get them to iBooks: * Open the file you want to export, in the Dropbox app * Tap the ellipsis (…) on the top-right, and select Export * In the lower row of choices, tap “Open In…” * this will show you a…