Rich Super User II

@"Siska" wrote:I would really like to be able to select the folders in my Dropbox that actually contain the pictures that I want to be included in the Photos area. That's not possible. The Photos page on the website (and the Photos tab on the mobile apps) simply shows all images located in your account. There's no way to…

@"JCMRandall" wrote:When I go to access the Vault, I can't get it to open. It won't let me click on the folder to then key in my PIN. You can't open it from the side navigation. Click on it within your main folder list.

@"Prue C." wrote:All good, but I can see now that they are all unsorted - my favourites and albums have not come through with the import. Is there a way to do this? Dropbox doesn't have albums. They were removed years ago. You can just create separate folders for each group of photos you want to store together.

@"TheBEAR69" wrote: How much space has the vault to contain datas please There is no documented limit. It's likely whatever space is available in your account.

@"Zigor" wrote:I have a basic account but I need to recover two excel files deleted on December 07th and 09th, 2022. What solution do I have? Unfortunately it's not possible to recover files that were deleted more than 30 days ago. There are no solutions in this case.

@"TheBEAR69" wrote: Sharing with my personal assistant is a problem??? Really??? No, if you're using shared folders. If, however, you're allowing them to sign in to your account as you (by giving them your password), then yes, it is a problem. Sharing a specific folder is fine; sharing your password is not. If you're using…

@"Nicolas666" wrote:... i accidentally delete my email account with microsoft and they are not able to recover it anymore. today when i tried to log on to dropbox, it initiates a verification to send a code to the old email address. Without access to the email address you likely won't be able to sign in to the Dropbox…

@"cjourne1" wrote:I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial. Did you cancel the trial before it ended? If not, it automatically…

@"Pookeyblow" wrote:Just spoke to support and they said the option is removed, but it's always on. You can't turn it off. Maybe you haven't updated you app or something. The Dropbox for macOS update hasn't rolled out to everyone yet. It's being gradually rolled out through May 2023. Accounts that haven't been updated yet…

@"Pookeyblow" wrote:I don't see a smart sync option on my M1 Mac (macOS Monterey 12.1), but I have "Make online-only" and "Make available offline" when I right click on a file. Smart Sync no longer exists in name, but the functionality is still there, and as you've found, those the are Make Online-only and Make available…

@"retailaspesi" wrote:when I try to use dropbox on a pc it asks me to enter a verification code in an email account that I don't have access to because it was created by a person who no longer works with us Without access to the email address you won't be able to sign in to the account. Your best option is to contact the…

@"tchibace" wrote:I entered the wrong date of birth, how can i reach support to fix the problem. Cant find any email or support contact. From here: https://help.dropbox.com/account-settings/dropbox-family-age-requirements What if I entered the wrong date of birth? If you entered your date of birth incorrectly: * Contact…

@"Tobejazz" wrote:Do you know of a way ... You'd have to contact Support.

@"KBettmann" wrote:Unfortunately, I can't see what's not working, but I need this to be rectified as this could highly affect our projects. You can use the link in an Incognito or private browsing session (or just sign out of the Dropbox website and these forums), and you'll see what everyone else sees.

@"Doug R.1" wrote:Anyone have ideas on how to solve this issue? The first thing I'd say is never have more than one sync service syncing files in the same directory structure. That's always been a problem as the different services try to compete with each other over access to the files. There have been plenty of posts…

@"Tipster" wrote:We would like to change the billing email address. * https://help.dropbox.com/account-settings/change-email

@"David Harries" wrote:But I do not see "Dropbox/Test", only the DB icon. That's just an example screenshot, taken from my own account. The folder names you see will be from your own account. Permission to move files and folders is very often denied. So there appears to be resistance built in. There is no resistance…

@"samantha6" wrote:I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used. If you're being sent a verification code when signing in, then without access to the…

@"Alan Jazak" wrote:I DON'T want to hit "continue" because I fear it's going to start uploading my 2T of Dropbox to my not 2T of iMac. Is it a false fear? Is this what's going to happen? Is my computer going to suddenly fill up?? - finger poised over the Continue button..... If you're running the Dropbox application on…

@"David Harries" wrote:Sometimes I am not allowed to move a file or folder (for example, a subfolder to "All Files"), but I am not told why. What is stopping me doing this? "All Files" isn't a folder. It's a listing of every file and folder in your account. Select Dropbox if you want to move something to the highest level…

@"kjmed" wrote:I have a large, shared dropbox folder that is set to "online-only", but I want to make specific files available offline. I know I can do this via right clicks in the Finder window for individual files, but I need to do this for many files. How can I do this via the macOS terminal? There are no…

@"David Harries" wrote:But in practice I have no control as to where the moved item goes to - the system decides rather than me. The system doesn't control where the item goes. It can't make that decision for you. Whatever folder you select on the following screens is where the file or folder will be moved to.

@"Neil45" wrote: I deleted and switched off Backup. I have used about 1G of storage but the account is still stuck on telling me I am over the limit. If you've already deleted the backup, wait a couple of hours and check your space usage on your Plan page again. It sometimes takes a bit to catch up.

@"Macros48" wrote:I was told I can setup dropbox as an FTP server and my camera will upload to my dropbox, all videos and pictures. Dropbox does not support FTP connections. There are workarounds and third-party solutions that work as a go-between (you FTP to them, they connect to your Dropbox for you, etc.), but they are…

@"Dianasuris" wrote: How would I set it to automatically delete old videos from CCTV cameras ? That's not something Dropbox does. You'll either need to delete them manually, or look to your CCTV system to delete them.

@"Moritz44" wrote: The concerning Dropbox Account is premium. Does this change anything? It depends on the account. Basic (free), Plus and Family accounts have 30 days of file recovery, while Professional and Business Standard plans have 180 days, and Business Advanced plans have 365 days. Typically though, if the file is…

@"ScreamUser1" wrote:Sorry, Rich. That has to be new. I'm not sure what specific part you're referring to, but none of this is new. It's how shared folders have worked since their inception. And answer the question: does your W2 / 1099 come from Dropbox or a parent company or somehow mean you work for them? No, I don't…

@"adrian29630" wrote:I did not need to view these, read them, or interact with them just upload them to a folder in Person A's Dropbox account. The owner of the folder could send you a File Request, which allows you to upload directly to someone else's account. You wouldn't be able to soo or interact with the files after…

@"Harry Molyneux" wrote: What benefit is there to having it sync not in real time? It does sync in real-time but it's not instantaneous like it would be if it were just one folder that everyone could see. It takes time, albeit a very short amount of time, to sync from one location to the other. Why are you defending this…

@"Paul Lindquist" wrote:How do I get access to my business files thhrogh the Desktop app? You need to link the accounts. * https://help.dropbox.com/account-access/link-unlink-two-accounts