Rich Super User II

@"Crusty51" wrote:I have filled out a formed document on the billing page to no avail. Did you receive an email with a ticket number? If not, then your form likely wasn't submitted. If you did, reply here with the ticket number and a Dropboxer might be able to check on it. Visit the Support page while you're NOT signed in…

@"Roxy_g" wrote: I understand that this means I don’t have a suffix attached to the end of it, but I don’t know how to fix it. Rename the file and add an appropriate file extension for the file type to the end of the file name.

@"Kevin Houghton" wrote:As you can see, my account was charged for another year, I got this receipt that I paid and yet I only have the basic to this day! You likely have two accounts. Does the email address on the receipt match the email address that you're using to sign in to Dropbox? ... I can't talk to Dropbox Support…

@"MaryMel" wrote:I am trying to access my Drop Box account, but the security code is being sent to an inactive email address. Unfortunately, if you've forgotten your password or you're being prompted for a one-time security code sent to your email, without access to the email address, you likely won't be able to gain…

@"marcio_at_zam" wrote:Those discussions suggest that there was not a way to manually upgrade... BUT, since those discussions are 3 or 4 years old... I figure there must now be a way to do it... Right? There is not. Dropbox is still working on porting everyone over to the new system.

@"swapnil G" wrote:Yes, right but once use desktop app and file upload is done and delete the desktop file its remove from dorpbox to Create a new folder in Dropbox and use Selective Sync to remove that folder from your local computer. Add your 50GB+ file to your Dropbox folder and allow it to sync. Once the sync is…

@"izzywizzy" wrote:This solution COULD work however if I can tell the DropBox sync to only sync during certain times of the day (like the middle of the night) to avoid overburdening the server during peak hours. Can I do that with the sync feature? Dropbox doesn't have a scheduling feature but you can do it yourself using…

@"izzywizzy" wrote:If there is another way to upload files into Dropbox that does not change the date of my files please let me know. Install the Dropbox application on your computer, place the files in the Dropbox folder and allow them to sync. All timestamp information will be retained. Uploading a file through the…

@"Davem4" wrote:its show only the last half year. is there something older? will other people be able to know that I enter the events page? No, and no.

@"JasonGreenwalt" wrote:When I right click on the Dropbox folder in my finder (Mac) there is no submenu option to share, transfer or any other dropbox action available. To be clear, are you actually right-clicking on the Dropbox itself, or one of the folders within it? You won't get those options on the Dropbox folder;…

@"dandtbren" wrote:Its absurd that I can't locate a viable way to communicate with a human at Dropbox. Why represent to have a contact support drop down when its either as automated chatbox or let's ask the Community. The level of support available to you is determined by the plan you have. If you're on the Basic (i.e.…

@"katesrap" wrote: I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days If the form was submitted successfully, you would have received an email with your ticket number. Make sure you check your spam folder.

@"MJOwen" wrote:The option that I understand should appear from the "..." drop down for "Import from google drive" is missing. That option is not available if you're on a Dropbox Business account. It's only available to individual accounts; not team accounts.

@"DaveH15236" wrote:It is a shared folder. When I attempt to add users I get this message 'You don’t have permission to manage membership of this folder'. Apparently only the owner has that permission. In this case your only options will be to either get access to the owner's email (just note that you shouldn't be signing…

@"katesrap" wrote: Worst part is on the free plan they provide 0 customer support … That's not true. You can still open a ticket for account and billing related issues. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to…

@"Grapefruit" wrote:Right now I'm using "Professional". I only have 3 TB available. During the change of plan, I did not see an offer to purchase an additional 1 TB. How can I expand the space to 4 TB? Thanks for the help! IF the option is available to you, it would be on your Plan page under Available add-ons. Dropbox…

@"Snowdog63" wrote:So it would seem that when I now make a file online only, the finder colour code associated with it disappears. ... Is it really necessary to hide them like this? It wouldn't be Dropbox hiding it. Most likely it's because the file no longer exists on the computer so your OS can't read the color/tag. The…

@"julmouth" wrote:Does someone know if there is a possibility to get a https link to upload a file on the dropbox ? The closest you'll get is a File Request. It doesn't require a Dropbox login, but it does take the uploader to a page to submit the file along with some information. Otherwise there is no direct upload link.

@"Vanphuc2807" wrote:I click forgot password but did not receive the recovery email. then i created a new account with that email successfully but all my data is lost If you were able to create an account with that email address, then that means that there wasn't an account with that email address already. If you had one…

@"ericverploeg" wrote:It's been eight days since I filled out the form, and I haven't heard anything ... Reply here with the ticket number you received after submitting the form and a Dropboxer may be able to check its status.

@"Anne O" wrote:... I can save it on other folders within drop box, but not into some subfolders. How long is the file name including the full path starting with the drive letter? Windows has a max path limitation of 256 characters (218 for Excel files), and this includes every character from the drive letter to the end of…

@"randg" wrote:Dont the files remain in dropbox database for at least a little longer? It doesn't work like that. Once the link has expired, there's no way for you to access it or see the files that it previously linked to. You need to contact the owner of the files.

@"randg" wrote:So, I had a link of files shared with me and I didnt dowload the files within the time limit. Does dropbox keep the files in a database? How could I recover the files of this link. You'll need to contact the person that shared it with you and ask for a new link. There's no way for Dropbox to provide access…

@"gdlemail" wrote:Since I cannot log out of Dropbox on my broken desktop, how do I delete it from Dropbox's memory so I can use my new computer to access Dropbox? You can review and manage the devices linked to your account on your Security page. * https://help.dropbox.com/account-access/computer-limit

@"Devizes Drinker" wrote: If account has been deleted due inactivity where are the files etc. If a Dropbox account is deleted, all content in the account is deleted as well.

@"Devizes Drinker" wrote:I cannot access an old Dropbox account as I have forgotten the password to the account and can’t access the email account associated with it. How long has it been since you last signed in? If the account has been idle for more than a year, then it would have been deleted due to inactivity. If…

@"amitdonio" wrote:dropbox didn't let me move the share folder to other location. Don't move the actual shared folder. Once you have the shared folder in place between the accounts and you've moved your files from Dropbox1 into it, move the content of the shared folder (not the folder itself) to another folder in Dropbox2.…

@"banko" wrote: But they said its deactivated, isnt that sth else? Thanks for fast answer! Deactivated nearly 2 years ago. Accounts are deleted after a year of no activity.

@"banko" wrote: my Dropbox account got deactivated Almost 1,5/ 2 years ago ... u see any chance to get my account back? No. Once an account has been deleted, there's no way to recover the account or the files that it contained.

@"SD6" wrote:I challenge anyone reading this to show me the link to report a problem and get my refund! Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're…