Rich Super User II

@"matthewp" wrote: I get the option to make a file offline, but then I'm unable to get an option to return file to online? When I go preferences under Sync on my account settings, there seems to be a missing top section in the panel ... Can you provide screenshots showing the areas you're referring to (be sure to mask any…

@"Shark7" wrote: Is it possible to download/sync photos off that phone using Dropbox on another device? The stolen phone is still a connected device ... No, that's not possible. Any files you already uploaded to Dropbox would be in your account, but there's no way to retrieve files that weren't already uploaded. Also, I'd…

@"Guillermo 1" wrote:... they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit With nearly all subscription services, you need to cancel before the last day. If you wait until the last day, the fee is already in the…

@"MSMichels" wrote:Shared files only use up my storage - and not the shared person's storage (Dropbox external) ?? Shared folders count against the storage of all members. If you have a folder that's 2GB and you invite someone to it, it will take up 2GB of space in their own account as well. *…

@"Waynemonvac" wrote: How do I get rid of this second charge on my account. 2 charges on the same day- if it’s a legitimate charge then please explain. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option…

@"VERNAW" wrote:... it is no longer support 10.12. but I want to know if it is syncing when I still use dropbox desk after june ... No. Dropbox no longer supports macOS 10.12. Support for it ended in June.

@"tomcalwriter" wrote:I wanted to see the size of each file I have on Dropbox. Maybe I'm wrong but I thought in the past you could see this. You can change one of the column headers to show Size. https://help.dropbox.com/storage-space/file-size Also, is there no live chat or phone support for Basic subscriptions? No, there…

@"SMCApril" wrote:What will happen when this file is synced? It will sync as-is. I know the help article says not to use periods in file names, but I have plenty of file with a period in the name (and not counting the one for the file's extension) and they sync just fine.

@"asanfilippo" wrote:Just to be sure I log out all my devices (3 as basic plan). Could you help me pls to understand how to stop this back up file in my DB. You'll need the Dropbox application installed and linked to your account in order to disable the backup function and delete your backup. Refer to the following help…

@"Rhondartc" wrote: I have been charged 3 times and I don't even have a account. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing…

@"nirtak" wrote:My offline version is missing two directories, and when I check the other directory contents, they are also missing some files and directories. Check the names of the files and folders that aren't syncing. If any of them use characters that are incompatible on Windows, Dropbox wouldn't be able to sync them.…

@"Jacked" wrote:[link removed by moderator] Is that a shared link to a file you're trying to restore? If so and if it was deleted within the last 30 days, you would see the file in your Deleted Files if it wasn't permanently deleted. If the file isn't one of yours, you would need to contact the owner and ask them for a new…

@"Wedge181" wrote:Is there a possibility to verify myself with for example the Transaction codes from Paypal? You can try contacting Support but they typically will not do that. They'll assist in cancelling any future billing if a subscription is still active, but they have stated many times in the past that without access…

@"fingolfin78" wrote:"Sharing of file impossible - We suspended your sharing activity due to a violation of Dropbox's Acceptable Use Policy, our Terms of Service, or your Services Agreement." You would need to contact Support. * https://help.dropbox.com/share/banned-links

@"Wedge181" wrote:had to verify with an 6 Digit long security Code, SENT to my deleted Email adress. ... what can i do? Without access to the email address you won't be able to access the account. Your best option will be to contact the ESP and see if they can recreate the email account, even if it's temporary, so you can…

@"Jacked" wrote:I have no button to restore deleted files in the changelog, what should I do ? When were the files deleted? If it's been more than 30 days, you won't be able to restore them.

@"MJoseMijangos" wrote: I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it? Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open…

@"Boqorhooto" wrote: I accidentally permanent deleted some files, how can i restore those files You can't. Permanently deleted files are deleted ... permanently.

@"MJoseMijangos" wrote:I decided to delete my previous account. ... Please help! Is there a way I can recover my files? If you deleted your account, there's no way to recover files from that account. The account and any files in it would already be gone.

@"brett11" wrote:Is this just scare mongering by Dropbox or just forceful marketing or a technical issue? Likely just a false positive, or they're basing it on a percentage of free space. If you're not full, just delete it.

@"freefmlk" wrote:let me now is there any limitation to send invitation daily or hourly ? Dropbox generally doesn't disclose that information. Under normal use, those limits are rarely ever reached.

@"Eatsmartsup" wrote: How I can refundable my payment ... Typically, payments for Dropbox subscriptions are non-refundable. * https://help.dropbox.com/plans/refund I did many of request and your team that are not given accurate answers You've submitted a ticket with Support? If so, reply here with your ticket number and a…

@"Carole O." wrote:I am leaving the group and need to transfer ownership of the account to one of the other members of the team Are you all sharing a single account, or does each person have their own account and this is just the one that has ownership of the shares? If you're all sharing one account, just know that that's…

@"Donny Rowles" wrote:You are telling me you can't get on the phone with a DropBox rep? The support options vary based on the plan you have. Basic (free) accounts have access to various self-help options such has the help center articles, chat bot or asking questions in this Community. Options for paid accounts include…

All folders and files have a cloud-with-download-icon. How can I make my files accesible when offline? Right-click a file or folder and select Make available offline. * https://help.dropbox.com/sync/access-files-offline

@"Robert Paterson" wrote: I still don’t see why it’s that hard to remove a file or files . In my case it’s all of my files over all of those years It really isn't difficult at all, which makes me think there's a problem with your computer or your installation, or there's some step not being followed. As long as you have…

@"Robert Paterson" wrote: the file does not work when you export it to non drop box source , it does no matter what the file is it won’t work Is the file marked as Available Offline before you try to move it out of the Dropbox folder? If it's an Online-only file, you might be copying the place-holder file and not the…

@"Robert Paterson" wrote: i have has 4 chats but only 3 ticket nos 22501740 ,22502470 and 22502835 , and still no resolution so far While @"Walter" is checking on the tickets, is the issue something that can be discussed here?

@"rgcart17" wrote:The email associated with the account is no longer active ... They still charge my subscription fee for this account too... If you're being sent a one-time security and you don't have access to the email address, there's no way to sign in. The only alternative is if you have another active device already…

@"ARCHIVOfis" wrote:But what's the idea of having a password if i need a second code from another app to login? Security. If Dropbox doesn't recognize the device you're signing in from or they believe the sign-in attempt is suspicious, they'll send a one-time security code to the email address associated with the account,…