Rich Super User II

@"ARCHIVOfis" wrote:But what's the idea of having a password if i need a second code from another app to login? Security. If Dropbox doesn't recognize the device you're signing in from or they believe the sign-in attempt is suspicious, they'll send a one-time security code to the email address associated with the account,…

@"Asfiya" wrote: ... i can't sign in i know my email and password of dropbox account but asking for security code sent on email but now I don't have that email Without access to the email address to receive the code, you won't be able to sign in to the account. Your best option is to contact the mail provider and see if…

@"gem0303" wrote:I signed in on a Chrome incognito plan and also on Firefox; list of automation options was the same (none for tags) whether I created a new folder or tried to add to existing folder. I just tested on a Windows 11 box with Edge, Chrome and Firefox, and I was able to see the Tags option on all three, so it…

@"tiffvranes" wrote:I have been charged $129.02 for a plan that I don't have anymore. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. *…

@"snacattack" wrote:I would like to a) cancel her account, which I believe she was paying for (not sure of this) and b) rework my own account (which I am not presently paying for) so the files are associated with this personal verizon email rather than a work email that isn't guaranteed to last forever. First, I'm sorry…

@"MMS_Admin" wrote:We have issues with conflicted copies, so added a password to a shared excel spreadsheet to only allow editing if the password was entered (and the prompt to 'read only'). That won't do anything. Remember that each person has their own copy of a file and Dropbox can't (normally) tell when more than one…

@"Bretto" wrote:I am using a Plus plan and it is allowed for downloads upto 1TB bandwidth per day. Is there a specific timezone for a 'day'? When does 24hour start? It doesn't reset at a specific point in the day if that's what you're thinking. It's a sliding scale; 1TB of bandwidth in the previous 24-hour period.

@"Sezqqqq" wrote: No I can’t login my email that’s a very old email ... Without access to the email address, you won't be able to sign in to the Dropbox account. Your best option is to try to recover your email account so you can receive the one-time security code.

@"dmc2012" wrote:So, how do I get them to recognize my laptop, which I am hot-spotting from my phone? This is the problem it appears. You could try checking the Remember me option when signing in, but that's not really secure. Otherwise, there is no option to force it. It's likely the fact that you're on a hot spot, with…

@"DELBOY12" wrote: Will it not send the verification code to my other email so that i can reset my password that way No, Dropbox will not do that, nor will they help you access the account if you don't have access to the email address associated with it.

@"moscowdragon" wrote:unable to move files out of dropbox because dropbox is locked due to lack of dropbox storage. Dropbox doesn't go into a locked state when you exceed your storage quota. It just stops syncing. You should still be able to download files from the website or move them out of your local Dropbox folder.…

@"DELBOY12" wrote: I can't remember the password and i don't have access to the mobile number registered on the account plus i can't remember the recovery email so i honestly don't know how I'm going to get into my account In that case, you won't be able to sign in to the account. You need access to the email address in…

@"dmc2012" wrote:2-step verification is toggled off, yet I still have to receive 6 digit code to sign-in. I have it toggled off because I DO NOT want a 2 step verification! If you have two-step verification turned off, then what you're seeing isn't a two-step code. It's a one-time security code and Dropbox will request…

@"DELBOY12" wrote: Can't get into my Dropbox account because I've forgotten my password As long as you have access to the email address associated with your Dropbox account, you should be able to reset the password. * https://help.dropbox.com/security/password-reset

@"mcouvill" wrote:An entire folder and it's contents just disappeared on Friday. ... It was shared and now it is just gone. Could your access to the folder have been removed? Is the share still visible on your list of shared folders?

@"Pierre15" wrote:It was synced because I accessed it multiple times over the last couple months. But where did you access it? Were you always opening the local file in your Dropbox folder, or were you accessing it on the Dropbox website? Did you ever see the file on the website?

anonymous wrote:Does the dropbox folder on my computer count against my computer's hard drive space as well? Yes. The Dropbox folder on your computer is a regular folder like any other and it takes up space like any other, but there are features that allow you to save local disk space, such as Selective Sync and making…

@"gem0303" wrote:Yes, I get the same list of options on any new folder I create, whether it's in the main Dropbox directory or a subfolder. All of the folders are private. I just tested in Chrome and see the same options I posted earlier. The only difference is that I'm on Windows 10, not 11. I'll try again from home on a…

@"gem0303" wrote:The Dropbox tags help page indicates you can use the automation feature to auto-add tags to files in a folder. However, this option is not present in the automation task list. It's present in the list for me, both when creating a new automated folder and when adding automation to an existing folder. I…

@"russell-mark4" wrote:In the task manager the Dropbox app opens, but then closes. Nothing in the taskbar. Have you checked Event Viewer for any System or Application events to see if there are any errors logged?

@"pete_" wrote:posting here in the company support forum should be limited to dropbox customers. It is. You need to have a Dropbox account in order to sign in to the Community, but anyone can create a Dropbox account. The Community is the primary means of support for free accounts, so they can't be blocked. I'm watching…

@"drmarkellis" wrote:Yes, Meagan, the hard drive feature WOULD work for me. Please inform me more about this. * https://help.dropbox.com/organize/how-to-use-dropbox-backup

@"calafradulistic" wrote:Better fix your web page up as it's sending me to the wrong screen. I'd suspect a problem with your account or a browser issue, rather than a problem with the site itself. In fact, I just created and deleted an account without a problem. Do you still have an active trial on your account? What does…

@"calafradulistic" wrote:It requires me to login again and then won't allow it saying something about the user name already in use. That sounds like you're on the form to create a new account, not sign in, which would definitely say the username is already in use since you still have an account with that email address.

I think this topic has been pounded into the ground enough, so why don't both sides just agree to disagree and let this thread get back to the original subject before it gets locked. I deleted the last comment as it served no useful purpose.

@"ary_11111" wrote:The folder has 3 documents taking up 1.6 mb and I have 3 GB available. I also tried making a new account with 2 GB available but each time it says I need to expand my storage. If it's telling you that joining the folder would exceed your storage, then the folder has more than 1.6MB of data in it. Check…

@"Aga91" wrote: Is there any way to recoupe the old files? We need more information before we'll know how best to help you. If you're just trying to recover files that were deleted within your recovery period, refer to the following help article. Otherwise, you'll need to explain the situation in more detail. *…

@"ary_11111" wrote:I have 0 out of 3 GB used, however, I cannot join the folder. Is there any way to upload files if I'm not a paying subscriber? Is there already data in the folder that exceeds 3GB? If so, you won't be able to join the folder because it has more data than your account can hold. *…

@"xjh" wrote:"I'm trying to access the file with the URL [removed], but it seems that I cannot open it from my current region. If the link is not working you'll need to go back to the owner and request a new link. They could have deleted the file or removed the link.

@"louisa4" wrote:I have lost access to a shared file on Dropbox. ... How can I regain access to the folder? If this is a shared link, you need to contact the owner and request a new link. Also, I've received a notification telling me that my storage space has been used up, although I haven't stored any files in my personal…