Comments
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@"kai9" wrote:The only content I needed immediately (and therefore set to local instead of online-only) was one folder. The rest simply do not appear in my File Explorer. Are you perhaps referring to Selective Sync, and not the online-only/available offline feature? Check your Selective Sync settings and make sure you have…
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@"donbie1492" wrote:I am backing up 2GB of files. Have never had a problem until recently as DB says I have over 5GB. Have you checked your Backups page? Show us a screenshot of your usage shown on your Plan page. Be sure to mask any private information.
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@"David_Green" wrote:My other concern was that when files are updated or new files are added to the folder, they would not get any notification of that since their new email address would not be tied to that folder or file. Again, everything is account based. Notifications for a shared folder, when sent, are sent to…
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@"David_Green" wrote:Do I have to re-invite their new email address to all of the folders that they can access through their old email, then remove their old email address from those folders ... No. Access is tied to their account; not their email address.
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@"Dsosa07" wrote: How can I access my Dropbox without getting the 6 digit code ... In most cases, you can't. If you're being sent a one-time security code or if you've forgotten your password, you need to have access to the email address on the account in order to gain access to the account. You best option would be to…
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@"jen42885" wrote:I have created a folder with subfolders for the clients to upload specific documents. How do I share the folder in a way where they see all the different folders? You would need to share the main folder, which will require your clients to each have their own account with enough available space to hold the…
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@"Nate B.7" wrote:When I attempt to reduce the license number to 1, I get a message saying "Your plan must have at least 3 licenses. You may not have fewer licenses than team members, and your account has 3 licenses by default". A Business team account has a minimum of three licenses. You can't reduce a Business account to…
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@"Rebecca16" wrote:How do they switch the account to their company email? Will this cause any issues with access tied to the account and gmail? If it's a personal account, they can go into their account settings and easily update their email address. If the account is part of a Business team account, the team admin can do…
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@"bexby28" wrote: The options don't look like the images on this fix. I just took this screenshot while using a private browsing session (not signed in to ANY account, including these forums) and it shows the option you need to click on.
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@"bexby28" wrote: I've tried all these. I can't cancel my subscription as my account says I'm on the Basic so there's nothing to cancel. There's only the option to Delete account. I need to email a person. My payment only happened today and time is of the essence. The post that Jay linked to explains how to contact Support…
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@"MrWyrd" wrote:... it's not like they are duplicating the server use when I share something I've already paid to have stored. Storage isn't the only consideration as bandwidth is also needed, unless the person you're sharing with won't be downloading the files. The policy is also in effect to prevent people from stacking…
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@"cvt1" wrote:Maybe your own tinyurl tool or something. Dropbox had their own link shortening service at one time, using the db.tt domain, but they discontinued it long ago.
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@"mlarsson" wrote:So, your advice is to simply "take over" this new account since it was (possibly by accident) created using my email address? Yes, exactly. Since it's linked to your email address, reset the password for the account and you should receive the reset information in your email. At that point, whomever was…
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@"zziippii" wrote:I have from time to time recordings in phone that I would like to be backed-up automatically like the photos any idea how to do it? Dropbox doesn't have a feature to automatically backup anything on your phone other than photos and videos. You'll either need to upload the recordings manually, or find a…
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@"ijn" wrote:He accepted UserB's invitation, and all was good until UserB deleted the folder he had shared with my client. Now, my client has lost access to his Dropbox account. This appears to be a flaw in how Dropbox manages access rights, no? No. It's a misunderstanding of what your client was accepting when they…
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@"Am761" wrote:If others kept on accessing my files shouldnt that make the account and files still accessible? No. Accessing an account refers to signing in. Also, someone accessing files in a shared folder are accessing their own copy of the files in their account; they aren't accessing files in your account. When files…
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@"mtreeves1968" wrote:I stored 3.5GB mp4 video in shared folder but when my daughter tried to download file, dropbox said she has to pay to increase her storage on dropbox. I don't understand this. I thought she should be able to download the shared file to anywhere she wants to such as PC or iphone?? If you sent her a…
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@"davidsi" wrote:When I try and install dropbox, I get as far as entering my email/password and it asks me for the 6 digit code on the "authenticator". I have no authenticator app I have used with dropbox. There are two types of multi-factor authentication that Dropbox uses. The first is referred to as two-step…
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@"MPX" wrote:I'm surprised to hear that because the other day I was able to DL 26GB even though I don't have a paid account. If you're sent a view-only shared link you can download the content without even needing an account, but if you're invited to join a shared folder, you need an account and you need to have enough…
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@"kaybeeirl" wrote:Maybe it is something that dropbox can look into - making it a two person step for deleting a whole account? The issue there is that once you agree to merge your account into a Business team account, you no longer own the account; the business does. It's because of this that they're able to delete an…
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@"kaybeeirl" wrote:I've contacted the admin from the company, hopefully this works out. Stay on them about it. They only have seven days to restore the account before it will be unrecoverable.
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@"MPX" wrote:I've been sent files via a shared folder but I cannot access that page. I cannot get beyond the page that tells me to upgrade my plan. If you're seeing that message while trying to join a shared folder, it means the folder is larger than the amount of available space in your account. You would need to upgrade…
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@"Edward R.2" wrote:I uploaded some PDFs to a shared folder for a few collaborators to view. A few days and some activity later, I noticed that for some of the PDFs, a folder had been created containing page images of the PDF. What's going on with that? Someone used Save As to convert it to JPG images for each page.
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@"tiffany3" wrote:Huh, so everyone who needs to access a folder needs to pay to store it on their own local system?? If the folder is larger than the amount of available space in their account, yes. Will this take up space on my desktop hard drive? Or all in the cloud? If you sync the files to your computer, yes, the files…
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@"ckq_bally" wrote:I logged into my work Dropbox account this morning and noticed all of my work folders were put into an overarching folder under my name under my company account. ... Why did this happen? Your Dropbox team received the file system update. Your team admin would have received notice that this was going to…
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@"dnarchitect" wrote:Will she just see emptied out folders afterwards that she can abandon? If you leave the old folders shared while you do this, she'll see them emptying as you move the files. If you unshare the folders first and select that she can't keep a copy, the old shares would be removed from her account.
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@"Chooch" wrote: Im unable to join a folder that has been shared via email. Getting message that storage is full. But its not. If you're receiving a message that your storage is full, that means the shared folder you're trying to join is larger than the amount of space available in your account. You'll need to upgrade to…
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@"tiffany3" wrote:If these are separate COPIES (as pointed out in earlier answers) how do they sync? Do the edits appear on both or our COPIES on each of our accounts? Or do we have to re-upload or reshare somehow after each edit? It's all automatic. If you make changes in a shared folder that you're a member of, every…
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@"dnarchitect" wrote:Maybe I'm not thinking about this correctly but the renaming and moving that you describe is something I hope to avoid. I wasn't suggesting that you rename anything. I was explaining what happens if you do, and that it won't help you. Just start with a new folder. Moving files is unavoidable. Either…
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@"helpmerhonda" wrote:... i'm getting emails that i need to upgrade space or i''ll lose access to files, but when i log in , it says i have tons of space..? What does your usage say on your Plan page? Have you checked your Backups page?
