Comments
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@"dnarchitect" wrote:-organize new master folder containing all projects. -reshare that single master folder with her. Those two steps are the important part. Start with a new folder, share it, and move everything needed into whatever subfolders you need. Starting with a new folder is important because once a folder is…
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@"Datelight" wrote:... I had to go through the signup process using my current account email and ended up with an empty account without my personal files or access to my company's cloud. Were you a member of a Business team account? If so, the team admin may have removed you from the team. Reach out to the team admin and…
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@"BecJohns32" wrote:I recently cancelled my trial subscription within the 30 days. However, my bank account has been charged the fee after all. Did you wait until the final day? If so, like most subscription services, the last day is usually the day the charge goes through, so waiting until the last day usually results in…
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@"Vivien3" wrote:My free account is full but won't release space when I have deleted files, so I can receive a file from someone else. Have you checked your Backups page?
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@"Stenkar" wrote:Then I logged in to the Dropbox web application and saw all files uploaded after 21. October update went to the new folder path called /MyName/Company's shared workspace It sounds like you've received the file system update for your Dropbox team account. *…
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@"dylanwolters" wrote:It gives me the option to sync only to a single Dropbox folder. ... Are there any solutions for these limitations? Dropbox will only sync the files and folders located in the Dropbox folder. It's not able to sync folders located elsewhere.
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@"RoyWilliams3" wrote:Is the online/offline switch device-specific or is it set across all my devices including my iPhone? The online-only settings are specific to each computer. Mobile devices don't sync files the same way so the online-only functionality works differently. ALL content on a mobile device is online-only as…
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@"PG1301" wrote:Will they have access to all my personal files and other companies shared files Other users on the team, no, but the admin of a team has the ability to sign in to any account on their team (since they own the accounts), and that gives them the ability to view any content in the account.
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@"PG1301" wrote:I recently had a shared folder on my basic account. Today I noticed I had full access to all of their data. I reported this and they closed the link, However I now have lost all shared folders (3) along with all my personal data ... It sounds like you were invited to and joined their Business team account.…
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@"truenet-lhathcock" wrote:A paid dropbox account has shared their data with me by sending me a link. ... I cannot see the data without upgrading from my free account to a paid account? It sounds like you were sent an invitation to a shared folder, which requires you to have enough available space because you'll have your…
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@"KeeganMillar" wrote:The other main file storage platforms manage to do the exact same without conning their clients - One Drive, Google, iCloud. The other main file storage platforms can all operate at a loss because they have other divisions where their profits come from. Google has their ad revenue, Apple has their…
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@"KeeganMillar" wrote:Someone is already paying for the storage, and dropbox is double dipping and getting me to buy it too? The files exist in your account so they take up space in your account. It's also meant to prevent people from stacking accounts for unlimited space. *…
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@"jgale" wrote:If I ran out of space in my dropbox, can I recover files stored in dropbox after I ran out of space if I buy extra dropbox space? Dropbox doesn't delete your files when you run out of space. It just stops syncing until you have space available.
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@"djd321" wrote:I want to be able to give clients a link they can use to upload video testimonials, without me having to send them a request to upload. Ideally, it would also not be possible for them to view the other files in that folder. Is that possible? Same answer applies. Check out the link that was included in my…
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@"Holly3902" wrote:It would be helpful to know what the limit is for the slideshows. 288MB for files that preview as presentations. * https://help.dropbox.com/view-edit/file-types-that-preview
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@"Dan1979" wrote:The error that prevented me from connecting to DropBox API is not because "I cannot connect to API using a basic account", which is INCORRECT, but for the fact that I selected the "Delete Files Permanently" option in the Permissions tab for an account that is not a business account. Any plan can access the…
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@"Dan1979" wrote: Work purposes means that it is payed for as a company? One man business account? It doesn't matter how it's paid or how it's used. Essentials in an individual plan meant for one person, not multiple people, and work purposes simply means that it includes some of the features normally found on the Business…
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@"F-EDS" wrote:The latest update (October 2023) has reorganised our folders. ... We would like an option to revert to the old folder structure. It sounds like you're referring to the file system update for Team accounts. There is no option to revert to the previous version. *…
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@"peter227" wrote:I'd like to eliminate steps 5,6 & 7 and just be able to click the Camera button over and over again without the confirmation steps. If you're taking pictures directly in the Dropbox app, then no, it's not possible to eliminate the steps needed. Have you looked into the Camera Uploads feature? It…
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@"peter227" wrote:I'd like to minimize the number of button clicks when I take pictures. Right now I have to click Use and Save. Can i eliminate having to click those buttons. I'm not following you. The Camera Uploads feature is already automated. You just need to open the Dropbox app on occasion and it will automatically…
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@"lenpal" wrote:... the issue is very distinctly within Dropbox, at least in the respect that it is generating links with characters that are getting flagged somewhere as potentially harmful, resulting in messages being blocked. Actually, the issue is very distinctly NOT within Dropbox, as you're sending the links using…
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@"lenpal" wrote:I was very thorough in checking for any type of security software, O365 rules/filters, etc. before reaching out here. Your O365 admin can sign in to their Exchange admin panel and run a mail trace on both your mail account and the recipient's, and determine what is happening with the message.
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@"Holly3902" wrote:Now, the link is not to full presentation but to the first slide. Why? That seems to be the intended behavior, at least for Keynote files. You'll need to download the file to your device to see the entire presentation. * https://help.dropbox.com/view-edit/preview Why am I only seeing the first page of my…
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@"KJS-LES" wrote:Can CURRENT folders on the computer -- in other than the C -- drive -- be Dropbox folders? Your Dropbox folder should be on an internal drive. While it is possible to put the Dropbox folder on an external drive in some cases, it's highly NOT recommended as data loss can occur. Any files that you want…
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@"Alan W.12" wrote:An external drive, where Dropbox files are synced to, was disconnected from my desktop. The Dropbox client on my desktop probably thought that the files were deleted and started to delete them. And this is THE reason why it's suggested that the Dropbox folder not be located on an external drive. If the…
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@"ConniePauly" wrote:also, now it has me as the owner, when actually i was just invited to add documents. Were you invited to join a shared folder, or were you sent a shared link and you used the option to Save to Dropbox? If it's the latter, then what you received is a view-only method of sharing, and adding a copy to…
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@"ConniePauly" wrote:Why am i the only one who can see these files i've uploaded? At first glance, the files don't appear to be shared and the folder that they're in doesn't appear to be shared either. If that's not the case, you'll need to provide more information about how you're expecting others to be able to see those…
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@"ruth eco" wrote:On dropbox, under the Size column, all the folders show as "--" . Folder sizes are not shown by default. After displaying the Size column you need to select a folder and calculate its size. * https://help.dropbox.com/storage-space/file-size
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@"Alan W.12" wrote:One of them says "You deleted 48940 files" with a link to those files. ... I did not delete those files. It may not have been you directly, but something on a device of yours initiated the deletion. Have you moved any folders lately? That would often show as a mass-deletion in Dropbox (Dropbox detects…
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@"mayelyn" wrote:We have 6 unauthorized accounts and don't have access to any of them. ... Please help us cancel these accounts. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's…
