Rich — Dropbox Community

engirah wrote:The sdk version running for all our clients is 4.7.1 This is likely a result of outdated root certificates in the SDK version that you're using. You can read more about it here and here. You'll need to update to the latest SDK version.

in Dropbox library problem "unable to find valid certification path" Comment by Rich January 28

BobbyP wrote:I have an iPod running iOS 12.5.8. The minimum requirement for Dropbox is iOS 16.7.10. That's likely why you can no longer connect using the Dropbox app on that device. * https://help.dropbox.com/installs/system-requirements#iphone

in iPod won't Connect to my Dropbox account. Comment by Rich January 28

Dhandley wrote:I am trying to transfer my account over to my new gmail e-mail address, but I get error message saying that address is already taken. That usually indicates that there's already an account that exists with that email address. You'll need to either use a different email address, or sign in to that account and…

in I'm trying to update the email address of my Dropbox account, but it says it's taken. Comment by Rich January 28

Sue100 wrote:If I delete the photos and close my drop box account will I be deleting the photos on her Dropbox account too? If you were invited to a shared folder and you added it to your account, anything you do in that folder will sync back to all other members. Add a file and it's added for everyone. Delete a file and…

in Will deactivating my own Dropbox account delete photos from my friend's account too? Comment by Rich January 28

Louis L.7 wrote:The available offline option is activated... Keep in mind that the setting you're referring to doesn't apply to the files currently in your local Dropbox folder. It only applies to new files added from the Dropbox website or other devices. which need to sync down to your local folder. As you've discovered,…

in My files aren't available offline, even though that's the default setting on my Mac Ventura. Comment by Rich January 27

Martina D.1 wrote:That link redirects to the chat bot. Are you on a trial by any chance? The full support options usually aren't available while on a trial.

in I can't contact Dropbox support via email, even though I'm on Plus. Comment by Rich January 27

anotherprofile wrote:How did it become a "shared folder" if I didn't specifically make it one? A folder can't become shared on its own. If it has the share icon, then you either invited someone to the folder and you're the owner, or it's a folder that you were invited to by someone else and they're the owner. Creating a…

in What does the "Delete from your Dropbox account and all devices" message mean? Comment by Rich January 24

eoffbus wrote:I deleted them locally from the iPhone's camera roll. Thanks for following-up. Keep in mind that doing that won't have an effect on the Photos tab as it shows the photos directly from your Dropbox account, and not the ones stored in your camera roll. Also, deleting a photo from your camera roll doesn't…

in Photos tab in Dropbox online contains bookoo pics from way back. Comment by Rich January 24

GR8LADYLA wrote:So I just tried getting into dropbox.com on my iphone and i was able to send a file request, but not thru the iphone app, which I thought I did last year....am I missing something? File Requests are now handle solely through the Dropbox website.

in file request button Comment by Rich January 24

robshookphoto wrote:Every time I switch it and log in dropbox closes because of an error and when I reopen it hasn't switched; the folder remains in "Library." If you're on the File Provider update, storing your cloud storage folders (any, not just Dropbox) in the Library is a requirement put forth by Apple. However, while…

in I can't move my Dropbox files to an external drive Comment by Rich January 24

Additionally, you can have no files visible in your account and still be out of space. If you have a device backup stored, you would only see it in the Backups section of your account, which also uses space. If you've verified that you're signed in to the correct account as dbx_brian suggested, check your Backups page to…

in It's impossible to get Support. I need help with my account's storage. Comment by Rich January 23

projets wrote:So I can't identify the one I can use to cancel the subscription ... Did you use the lookup tool to enter the transaction details? If you look at your card statement on February 11, 2025 (or a day or so before or after), you should see the initial transaction details. Enter that into the form I linked above…

in My account is a Basic one, but I received an email about an upcoming charge. Comment by Rich January 23

I've seen it mentioned many, many times on various sites that iDEAL payments can often take days to settle, and not just for Dropbox. Even Google's AI overview offers similar information. iDEAL payments are usually fast but can get delayed due to bank holidays, technical glitches (like loading issues), or specific…

in I paid for a Plus plan via iDEAL, but I don't see my upgrade just yet. Comment by Rich January 23

anotherprofile wrote:Hi could you please answer my question? If you're referring to the question about deleting it for you and anyone else as well, I responded about 35 minutes after you asked. You can see the response above, or by clicking this link.

in What does the "Delete from your Dropbox account and all devices" message mean? Comment by Rich January 23

Miranda B. wrote:My concern is that some of the referrals could be as much as 10-15 years old and so I want to be sure that ... I won't lose my current space (18.25GB). You shouldn't. Bonus space earned through referrals is permanent. When you upgrade, that bonus space will double from 500MB per referral to 1GB per…

in Will I lose earned space if I upgrade temporarily and then downgrade? Comment by Rich January 23

IFERAOffice wrote:I received a notification that synchronization had been interrupted, but it seems it has never become active again, even if now I have space. Synchronization in this case refers to the Dropbox application on your computer syncing files to your account online, not between collaborators in a shared folder.…

in I've deleted content from my Dropbox account, but I still can't share/sync new files. Comment by Rich January 23

Nodijk wrote:I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordingly…. If iDEAL is like a bank transfer, it could take a couple days for the transaction to finalize. Dropbox likely doesn't see the completed transaction yet.

in I paid for a Plus plan via iDEAL, but I don't see my upgrade just yet. Comment by Rich January 23

sb361 wrote:apparently this is not working for team plans. I do believe this feature is only available on individual plans at the moment, and not Team accounts. It just came out of closed beta within the last month.

in idlk files from Adobe InDesign are blocking the syncing of the desktop app. Comment by Rich January 22

City clerk wrote:How can I delete a member on my Dropbox Team Account? Refer to the following help article and let us know if you have any further questions. * https://help.dropbox.com/account-access/delete-member

in How can I delete a member from my Dropbox Team account? Comment by Rich January 22

sb361 wrote:Currently, Dropbox offers no practical solution for this problem. The only official method is manually setting Extended File Attributes via command line – for each individual file. You can create a rule that tells Dropbox to ignore the files. See the following help article for details. *…

in idlk files from Adobe InDesign are blocking the syncing of the desktop app. Comment by Rich January 22

anotherprofile wrote:it's a cloud, not a per-device or local storage. Just a "portal" to Dropbox servers. That's not accurate. The Dropbox folder on your computer is an actual folder on your local drive. Anything stored in the folder exists on your local storage, and any changes you make in the folder sync to the local…

in What does the "Delete from your Dropbox account and all devices" message mean? Comment by Rich January 21

MaksMaks991 wrote:Is it still in beta? I see this feature in Preferences of my desktop app. The feature is live and available to all individual plan customers. * Cut the Clutter: Ignore Files Feature is now live | The Dropbox Community

in Add .dropboxignore directory to exclude folders without using selective sync Comment by Rich January 21

RasmusBernander wrote:... my account being flagged as “too young” to hold an account. I am 40 years old. Have you reached out to Support at the provided link in the email? Their the only people that will have the required access to your account details to help resolve this issue.…

in I got an email that I don't meet the age requirement to use Dropbox. How can I solve this? Comment by Rich January 21

Luciacordeyro wrote:I have the link and was originally send by my granfather. I think the file is still in his account. Unfortunately, the only person that could generate a new link for you would be the account owner. Does anyone still have access to your grandfather's Dropbox account? If not, it's just not possible to…

in I need to recover an old link that no longer works - how can I do that? Comment by Rich January 21

This definitely appears to be something with the app. I installed Solid Explorer and attempted to link it to my Dropbox account. The authorization process works because the app now appears in the list of connected apps in my account as seen below. You can verify this as well on this page in your account. However, the…

in API Not Working With Solid Explorer or Root Explorer. Comment by Rich January 21

MrSubway wrote:The API isn't working on Solid Explore or Root Explorer. I login successfully but the apps won't pick up the account. Was working until this morning. You should contact the developers of those apps. They integrated Dropbox into their applications, so they would be the ones that need to support that…

in API Not Working With Solid Explorer or Root Explorer. Comment by Rich January 20

File syncing between devices, pure and simple. Very little (if any, anymore) file sharing. No Passwords. No Dash. No Sign. No Office integration. ABSOLUTELY NO BACKUP! 100% vanilla file synchronization. The only other feature I used heavily was removed long ago. Pour one out for Carousel.

in Tell Us How You Use Dropbox Comment by Rich January 20

belliton wrote:The problem I am now facing is that even though they have a payed plan the files I am uploading to their shared folder is taking up my space, not the one from the folder owner. This is the expected behavior. When you join a shared folder you get your own copy of that folder in your account, and you need to…

in I need to upload content in a shared folder that is taking up my own account's space. Comment by Rich January 20

Have you checked File Explorer to see if those folders still exist?

in I uninstalled Dropbox from my computer, but the Dropbox folder still takes up space on my hard drive Comment by Rich January 19

projets wrote:I have a received an email saying that my account will be renewed and charged 163.67$ on February 11, 2026. ... my account is the Dropbox Basic which is free. Are you sure you don't have a second account? Are you receiving that email at the same address you use for your Basic account? Sign in to your account…

in My account is a Basic one, but I received an email about an upcoming charge. Comment by Rich January 19

Rich Super User II

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