Rich Super User II

@"eu84" wrote:I am using Chrome when it fails ... it still appears as a header in the Edge browser, as well. Keep in mind that both Chrome and Edge are essentially the same browser. They're both built on Chromium, so if you have a web page error in one of them, there's a good chance you'll have it in the other as well, as…

@"Betsy2" wrote:I had a peek inside several of the cached items ... why does Dropbox continually add these files and never delete them? That's where all the space is being taken up. The items in the .dropbox.cache folder don't take up space in your account, only on your local drive. The folder is necessary for sync…

@"MegBelgium" wrote:I have tried to change the address in settings, but the system will not accept the new address. What error message does it give when you enter the new address? @"MegBelgium" wrote:... I no longer have access to it. ... Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox…

@"PetermHart" wrote:I forgot to change the details before the email address disappeared. I keep paying Dropbox for this account and don't want to loose the stored data. You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an…

@"robertbowlin" wrote:I have looked for back ups which I can't find ... * https://www.dropbox.com/backup/all

@"Trapped" wrote:... I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it. Because I cannot log in ... You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account,…

@"Jillian123" wrote: Is there a feature I can use to convert a pdf to JPG? Yes. When you're previewing a PDF file on the Dropbox website, click the File menu and select Save as. You'll see an option for JPG.

@"SusanAL" wrote: How can I capture descriptions for individual photos through the file request feature? I'd like to add an additional response other than name and email. There is no option for that. You can add your own description for the request itself, or you can use automation to rename the files to include the…

@"designer1vantageconcepts" wrote:I have even accepted the invite from the administrator and it still takes me to the 2GB version. To be clear, are you accepting an invitation to join a Business team account, or is this just an invitation to a shared folder? Ask the administrator if you're not certain. If it's just an…

@"gosgood1130" wrote:I did speak to someone previously and have a work ticket number ... but have had no response. When you created the ticket, did you enter your work email where it says Email address associated with the account? If so, their responses would be going to an email address you don't have access to. If that's…

@"jacobrcl" wrote: I have 200gb of stuff in my drop box, on my iphone drop box takes up 90Gb of space, I can’t download the photos on it because I dont have enough space, As you open and view files in Dropbox on your phone, Dropbox will cache them on the device. While Dropbox will remove items from cache after a time, you…

@"AnthonyDimovski" wrote:I'm sure he has a pro or business account so he should have a ton of space for my files. That's not how it works. You share a folder with him, but you don't share space. You're still limited to the amount of space available in your own account. Since you have your own copy of the share in your…

@"Bdavi" wrote:Is there any way to get rid of the popup for the additional users? Disable the startup of Dropbox for all users in Windows Settings, then create your own shortcut for Dropbox and place it in the Startup folder within your own user profile. See the following thread for more information: *…

@"SalemFisher" wrote:It gives me a list of folders to select from, but I want to incldue other folders (eg parts of Program Files). Is there a way to do this? The Backup feature only allows you to select folders that exist within your user folder, and even then, not all of them. It's meant to backup the key folders within…

@"FrancisVaughan" wrote:I want to delete my backups to create more space in dropbox. Please can you help? * https://help.dropbox.com/organize/delete-dropbox-backup

@"BruceFH" wrote:It does nothing Are you hovering your cursor over the correct icon? It's the small icon in your system tray; not the icon on your task bar or Desktop. When you hover your cursor over it you should see something like this:

@"pasteve99" wrote:I just logged into dropbox.com and checked and it is backed up. So does the lack of a solid green check mark not really matter? It means the file was likely marked as Online-only and was later opened, which would download the file back to your computer and mark it as Available. If you want the file to…

@"pasteve99" wrote:This one shows up with a blue checkmark but is not solid. Is it backed up? * https://help.dropbox.com/sync/sync-icons * https://help.dropbox.com/sync/macos-sync-icons

@"Xmelanie" wrote:Where is the button I can click that will make all of my files download so I can keep a backup copy? Select all files and folders, right-click them and select Make available offline.

@"LinPrad" wrote:I ... would like to have my clients upload their images to a folder in my account. Is there a way to do this without having them sign up for an account? You can send them a File Request.

@"Roger_T" wrote:But I don't want a DropBox account linked to my Comcast email. Never did. It's annoying how DropBox automatically setup that account. Then just delete it. You can sign into the account and delete it using the steps listed here. Dropbox doesn't automatically create accounts. They may have offered to create…

@"schroeder8210" wrote:If you have, for any reason, had the "Dropbox Backup BETA" replace your old "Dropbox Backup", then there's nothing you can do. * https://www.dropboxforum.com/t5/Create-upload-and-share/Not-seeing-my-backups-on-other-devices-after-updating-the-Backup/m-p/766141/highlight/true#M84625

I just tested it on Windows/Firefox and it does the same. It tries to create a new shortcut, rather than upload the image to Dropbox.

@"JanK" wrote:I can't find a way to upload from my backup (syncback) program to on-line only dropbox. A program needs a path, not a drag and drop that the browser version offers. If you're trying to use a path within your Dropbox folder, you won't be able to store the files directly as online-only. You would have to set…

@"Radiodavid" wrote:I'd also like to add that it should be much clearer when installing that Dropbox wants to install ... on the boot drive. ... we want to put the Dropbox directory on a larger drive. The Dropbox application itself will always install to your boot drive, with no option to change it, but you can specify the…

@"td47" wrote:I am fairly certain that dot updates to Firefox do NOT trigger the issue, but major updates do ... Dropbox doesn't look at the version of your browser. If a sign attempt isn't recognized after you update your browser, then it could be that your browser's cache was cleared so the cookie that Dropbox placed no…

@"Paulo Torres" wrote: Where do new files go after synchronization stops? I need to understand this to inform a technical professional. As Mark mentioned, wherever you saved the files. It's important to remember that the Dropbox folder on your computer is just a regular folder like any other. There's nothing special about…

anonymous wrote:We’ve interrupted your sharing activity because your files might contain phishing content. ... can't even share newly and completely empty folders without getting this error. You ability to share has been blocked by Dropbox. You won't be able to share any files in your account until the issue is resolved.…

@"isabelle11" wrote:I am looking to transfer my 2TB subscription to my business email account. I attempted to switch the email in the preferences option, but it did not allow me to make the change. There's no way to transfer a subscription from one account to another. The only method is to swap the email addresses, but you…

@"Kdstewart" wrote: I am being charged on an account associated with an old job email that I can’t access. I am unable to login be use it sends an access code to that email which I have no way of getting. You can try contacting Support, but without access to the email account you may not be able to gain access to the…