Neal Community Manager

Hi @Frank P E. Thanks for reaching out. Let's try and make sure all steps are being carried out correctly. Navigate to the Get Help page and follow these steps outlined in the gif: If you are not seeing the section marked as "Your account", make sure you're signed in. If you still can't access these steps, please attach a…

Hi @maberna! I've raised this internally and our engineering team has begun to investigate. They were shocked to see this occur again after the measures taken previously but have begun work on this immediately. I'll let you know as soon as we have an update.

Hi there! Thanks for submitting your idea! I've marked it as Open so the rest of the community can vote on it. Best of luck!

Hi there! Thanks for submitting your idea! I've marked it as Open so the rest of the community can vote on it. Best of luck!

Hi there! Thanks for submitting your idea! I've marked it as Open so the rest of the community can vote on it. Best of luck!

Hi @sspilleman, Thanks for letting us know! The main guidance is that the you will need to move your Dropbox folder to another location that the Dropbox app will have access to.

Hi @alexchexes, Thanks for reaching out about this. I can confirm that this is still being reviewed internally but we have no update to share just yet. As soon as I have one, I'll update this thread so you're kept in the loop.

Hi there! Thanks for posting! By the looks of it you're already signed up and a member of the Community. If you'd like to get involved, feel free to explore the different categories and Discover sections and don't be afraid to jump into conversations that interest you or issues you feel like you can help out with! Feel…

Hi Mosaic, Thanks for submitting your idea! We always appreciate feedback and suggestions on our current UI. I've opened this idea up for voting so the rest of the Community can weigh in and if this get's enough votes, our team can look into this.

Hi @angus0817, Thanks for submitting your idea to the Dropbox Community. I appreciate the thought you've put into these improvements for Dropbox Sign. I've opened this idea up for votes so the rest of the Community can weigh in.

Hi everyone! Just wanted to touch base and let you know that the team is still investigating this issue and as soon as we have an update, I'll share it here. Please be aware that we are working on an update to the Community and will be available read-only from Monday, March 30 to Wednesday, April 8.

Thanks for the assist @"Rich"! Any more details you can share @"averydav" would be great! Please note that we are working on an update to the Community and will be available read-only from Monday, March 30 to Wednesday, April 8.

Hi @"averydav", Thanks for sharing this idea! Can you just confirm a few things with me? For normal Dropbox shared links, overwriting or updating a file should not create a new shared link. Shared links are generally stable for the file unless the link is deleted/disabled and recreated. Do you use the file’s actual shared…

Hi Cnico, Thanks for sharing this idea and use case on the Community! I've opened this idea up for voting so other on the community can express their interest.

Hi Kalibobo, Thanks for sharing your suggested idea. Any UI/UX suggestions are always welcome, especially if it improves the current access to billing pdfs. This idea is now open.

Hi @"aknyc", I followed up internally and here's what our team said for those three questions: * This is supposed to work (and worked when we just tested it), but for some reason it didn't work in your case, and we're not entirely sure why--it looks like something might have gone wrong on one of the attempts, and then the…

Hi @"Daveh839", They also just wanted to clarify if theres been some confusion between network drives and mapped drives. They're separate concepts: * A network drive can be mapped, but does not need to be* For example, I can access my NAS network drive at \\nas.test1.net. I can do this regardless of whether I've also…

Hi @"Daveh839", I followed up with our team and they clarified that we have adopted the Cloud Files API provided by Microsoft but that's not backed by the OneDrive sync engine. Instead the OneDrive sync engine also uses this Cloud Files API. So just to confirm: we've adopted the Cloud Files API but it's not backed by…

Hi Kryes, Thanks for submitting this idea! I'll make sure the team gets eyes on this as I understand all of the frustration caused by the Boxifier situation at the moment.

Hi everyone! Thank you for sharing all of this feedback with us. I've discussed it with our File Provider team and this error is coming from macOS and not from Dropbox. Changing a file from local to online-only does not go through Dropbox at all on FileProvider. Unfortunately Dropbox can't do too much to help here. We…

No worries at all @"Daveh839" and I appreciate those kind words! Thanks for letting me know Boxifier responded to you 2 weeks ago, that helps put things into a bit of perspective at least. In regards to how long that workaround is sustainable, I honestly have no idea. That depends on way too many factors that I have no…

Hi ​, I appreciate this feedback and I 100% understand your frustration. I have already escalated this internally and we're trying to contact Boxifier on our end as well to see if anything can be done but @"Razvan Boxifier" has not responded back on any of these threads. We're trying to find alternative ways of contacting…

Hi everyone! Thanks for sharing your experiences and feedback with us. I just wanted to set a realistic expectation and let you know that unfortunately we won't be able to offer any support on this as it was Boxifier that built the integration so we have no access or visibility. I would encourage you all to continue…

Hi everyone! Thanks for sharing your experiences and feedback with us. I just wanted to set a realistic expectation and let you know that unfortunately we won't be able to offer any support on this as it was Boxifier that built the integration so we have no access or visibility. I would encourage you all to continue…

Hi aleew7, Thanks for submitting this idea. I have opened this up for voting!

Hi @"MarcAH", No worries at all! Unfortunately I can't answer that at this time. Whether ideas submitted get implemented or not depends on a few factors: * Our developers only have a certain amount of bandwidth so the lift needs to be feasible. * Since there is already a limited amount of bandwidth, only the most popular…

Hi @"Frpx", Just wanted to chime in here! For system-wide installs Dropbox installs a firewall exception for itself. As part of this process, before installing the exception, it deletes the existing firewall exception called "Dropbox" which it assumes it created. Calling it anything other than "Dropbox" will bypass this.…

Hi kimsiercks! Thanks for getting back to me! I wasn't 100% sure you were referring to the stacks feature so that's very helpful! I've opened this idea up for voting now!

Hi Marc, Thanks for sharing such an interesting (and detailed!) idea! Different sharing modals could be a game changer. I've opened this idea up for voting!

Hi Daveh839, Thanks for submitting this idea. I can see how pausing auto updates would be handy, I'm aware a lot of users are having issues with Boxifier at the moment. I've opened this idea for votes.