Nancy Dropbox Community Moderator

Hi @"Ustym", thanks for posting on our forum. It’s not necessary that syncing more than 300k files locally on your desktop app will cause performance issues. However, this could be responsible for what’s happening on some of your devices. Can you attempt to remove any large folders you’re not frequently using from one of…

Hi again, @"jlfc", and sorry for nudging you. I was just wondering if you saw my latest post. Thanks!

Thanks for posting on our Community today, @"MrSuddenJoy"! Can you clarify where you see the “Move to Vault” option on your Android device? Are you seeing it for files that are already saved in your Dropbox mobile app or for files that are stored locally on your mobile device? I’d like to have a clear idea of your…

Glad you were able to sort this out; that’s a great workaround indeed! For anything else, feel free to give me a nudge.

I see. One more thing to clarify; you mentioned previously that this was working properly on your Finder, but not www.dropbox.com. This happened when testing this on your Mac web browser and not the mobile browsers on your iOS devices, correct? I’m having a look with our team to see if there’s something else we can try.…

I understand. In this case, I’m afraid it’s not possible to remove this completely at the moment. However, you should be able to change this from “Textbox1” to something else of your choice. I can most definitely pass your feedback about this though to our team.

Hi @"LEC1", and welcome to our forum. Do you mind clarifying what kind of updates you’d like them to make to that folder? Is the folder way over 2GB in size, or is there a small difference? Let me know, and we can go from there.

Would you like to move your local Dropbox folder to the external drive, or disable Dropbox Backup and move your currently backed up files to the drive instead? Just to make sure we’re on the same page and I provide you with the correct guidance.

Thanks for posting on our forum, @"amcoffice"! Hope you’re doing well. I’m glad to hear the desktop app’s running again on your computer. If you haven’t tried this yet though, I’d like you to open your app preferences and unselect - reselect the option to launch Dropbox upon your device’s startup. Do you encounter the same…

Hi @"Ben44", and thanks for posting this on our Community today. Can you send over a few more details on the update that led to this? Are you referring to the Dropbox Backup update perhaps? If yes, then this may be expected behavior, as described here. Keep me posted.

No problem at all! From what I can see, v374 is the latest one yet. However, v376 should also be out soon. When this happens, your Dropbox mobile device should be updated automatically. If you’re still having trouble with this even then though, let us know here.

@"VW2", as mentioned here, this should be implemented again with the v376 app version. You can double check the Dropbox app version you’re running by going to your Account tab > gear icon at the top right corner > scrolling down the page. Hope this helps!

Thanks for clarifying, @"SamC88"! One more thing I want to ask; do you wish to remove the text completely from the fields or modify it instead to something of your choice? 

No problem at all! If you need something else, don’t hesitate to ping me.

Hope you don’t mind me jump in, @"HR Team". Besides the triangle you attached above, do you receive something more as part of the error message? Something that indicates why the signature request keeps failing? Have you tried multiple documents on your Dropbox Sign account, and you still see the same thing no matter what?…

If you don’t wish that, you can perhaps check your phone settings this way and see if you can disable this.

Hmm, I see. In this case, can you check your Dropbox email address and let me know if you received any email about this Dropbox update there? If yes, I’d like you to send me a screenshot of it as well (while masking your email address), so that I can double check what else we can do.

Hi @"Joycegtx1951"! Hope you don’t mind me jump in. If your camera uploads feature is On at all times, then it’ll automatically upload any photo that’s added to your camera roll, no matter if you delete it later on or not.

Thanks for updating me here, @"dstaines"! In your second screenshot, I see a filepath Dropbox > Dropbox, and the first one seems to be a hyperlink. If you click on it, are you able to select your team folders perhaps?

Hey @"SamC88"! Just to clarify, is “Textbox1” only showing when uploading your form to our platform? Also, are you using Dropbox Sign or the Signatures tab on www.dropbox.com?

My pleasure, @"RamblingHen"! Give me a nudge, if you need something else.

Hi @"pfgoergen", and sorry to jump in. To clarify, do you wish to back up your entire Documents folder with Dropbox, so that any updates you make are automatically saved to your Dropbox account? If yes, then you can follow these steps to use our Dropbox Backup feature. What’s happening at the moment is that you have two…

Thanks for clarifying, and thanks for the screenshot! It looks like your files/folders have been set as online-only (for more info, you can click here). If you select all of them and right click, do you see an option to make them available offline? If yes, this should download them to your hard drive once again, so that…

Hi @"dstaines", and welcome to our forum! First off, can you clarify what type of Dropbox upgrade you had on the 04/20? Did you upgrade your Dropbox account to Business perhaps or did you have another type of update? If the latter, and you’ve received an email about it, can you attach a screenshot of it here? Other than…

Welcome to our Community, @"RamblingHen"! As a first, I’d like you to send me a screenshot of the cloud icons you see next to all of your files (you can attach it here by clicking on the small camera icon above your message box). Also, when saying that you leave larger files in the online version only, do you mean they…

@"Wiebe" and @"marc_diederich", can you both send me the app version of the desktop app you’re running, as well as its current syncing status? Are your Dropbox accounts properly linked on www.dropbox.com? Also, @"marc_diederich", did the issue start after a specific update on your device, as well?

Hi from me too, @"pbum"! If you don’t want to have duplicate files on your computer, you can move them within the local Dropbox folder, instead of copying them, which would leave you with two copies indeed; one within the Dropbox folder and one in the original location. Keep in mind that the Dropbox folder functions like…

Sorry for jumping in, @"Judyk2". Is this working properly if you click on the Upload button at the top part of your web Dropbox account, instead of dragging and dropping your files there?

Hey @"Peter_1"! I found your ticket in our system, and I’ve left an internal note with your latest comments there. For anything else, feel free to write back to our advanced team. Hi @"d96gsv"! Thanks for the details. If you remove a file from offline, do you see any difference in the Dropbox app’s usage, as shown in your…

@"Wilhelmus", have you tried this suggestion and you still can’t see what the notification is for on your desktop app? Also, what do you mean when saying that syncing works, but it’s not indicated by the blue circle? Can you send me a screenshot of what you see?