Nancy Dropbox Community Moderator

Sorry for jumping in, @"testephan". How did you initially opt for your Dropbox trial? Was it via www.dropbox.com, or iTunes/Google Play?

@"Sam Toor", can you also remove the external drive once again from your device, quit the Dropbox app, relaunch it and plug it again? If this doesn’t help the external drive being backed up again, I’d suggest waiting for our support team’s reply instead, since we don't have account visibility on the forum; I’ve found your…

Thanks for the screenshot, Michael; appreciate that. Does another browser, or even incognito window, make a difference? Also, is this something that started happening just recently for all your Excel files, or has it always been like this more or less?

I see. Thanks for the ticket number and the extra info! I can see your case is already being handled by our specialists, so I’d suggest continuing with them directly. However, can you clarify if you’ve also performed an advanced reinstall, instead of the basic one?

Hi from me as well, @"jlfc"! Do you remember perhaps what type of update that was (the one that you mentioned in the beginning)? Also, it'd be great if you can send over a screenshot of an example notification you keep getting on your end. Thanks!

Sorry to hear you’re having the same issue, @"goodmangames". Just to clarify, did you manage to update your desktop Mac device to File Provider in the end, and then this issue started? What if you quit the Dropbox app now, restart your computer, and then relaunch the app again? Can you share with me the app version it’s…

Thanks for posting your question on our Community, @"jains2k". Even if you upgrade your Dropbox account now, the extended file recovery window won’t work retroactively, so it won’t apply for these files, I’m afraid. Just to clarify though, right after your Dropbox files were deleted from your web account, did you check…

Hi @"TrevW", and welcome to our forum! I’m afraid we can’t assure you of this either, since things may change over time and Windows 7 may not be supported a few years from now (however, for the time being you should be good). If anything changes though, you should be informed about the update and have enough time to make…

Sorry to hear you’re still being billed, @"frankserafini". I checked our system and I can see you’ve already opened a ticket with our support team, so I’ve left them an internal note on your behalf. They should reply back to you as soon as possible. If you need something else, don’t hesitate to ping me here.

Can you please give that a go as well, and let me know if it helps at all?

Thanks for giving that a go! It sounds like you’ve reached the current max width then. I’ve passed your feedback and comments over to our team though for them to consider.

Thanks for sending over your app version, @"stephenneal"! You also mentioned previously you’ve already reinstalled the Dropbox app; did you perform an advanced reinstall as well, or just the basic one?

Hey @"SPop"! Can you also test this out via an incognito window? If you try to make the sidebar more narrow instead, does that work or it doesn’t move at all? I’m just trying to check if it’s at its max width already.

You’re all set, @"-caffeinated-"! Don’t forget to reply back to my email, when you get the chance. Cheers.

It was my pleasure, @"yankeeinchatt"! I’m glad you were able to sort this out in the end. Don’t hesitate to ping me, if you need something else.

Thanks for all the info you’ve shared! I did a quick search in the meantime, and from what I could find, . DS_Store is a file that stores custom attributes of its containing folder, such as folder view options, icon positions, and other visual information on your computer. After looking at your target directory though, I…

@"AITANEET", do you know who the user that shared with you the link is? If you do, you need to ask them for a new shared link instead.

Hey @"laragsv". I can see Megan has replied back to your email. Please respond to her, when you get the chance.

Hi from me too, Gayle! Please note that we don’t have account visibility on the forum, so we can’t see info on your Dropbox account. However, if you have any other email addresses, you can check their inbox and spam folder for any emails from Dropbox. If you find any, then it’s quite possible you have a Dropbox account…

Welcome to our forum, @"yankeeinchatt"! Let’s have a look. To clarify, is your client part of a Business team, and if yes, was the owner that you mention an admin previously? Do you mind sending over a screenshot of the folder’s sharing permissions (while hiding the names/emails of its members)? Is the owner of the folder…

Thanks for trying that out! Your contractor shouldn’t be having an issue then, since you can access the shared link normally. Has she tried a different browser or an incognito window, as well?

Hi from me as well, @"Cassidyhall". Did you also try Megan’s suggestion to open those links via an incognito window? If yes, are you still seeing the same error? Can you also try creating a shared link to one of your Dropbox files, and then test it via incognito mode?

Welcome back to our forum, @"william1111"! Hope you’re doing well. Can you clarify what you mean when saying that the folder keeps changing each time? Are you trying to move your Dropbox folder to different locations/directories on your external drive and the error about the .DS_Store file keeps showing? If yes, I’d like a…

Hi from me too, @"monica97"! Can you please click on the “Link for editing” option and send us a screenshot of what you see there, as well? Also, you mentioned previously that you’re able to open this link fine on your end; can you please open an incognito window on your browser and open the shared link from there, without…

Absolutely! What I meant is that when connecting your external drive to a different computer, which is still linked to the same Dropbox account though, you can only choose to back up the folders that hadn’t been previously backed up on the old device (this could be folders that have files that were updated in the meantime…

Hi @"mpbox", and thanks for posting your question here! When saying "take over", do you mean that you'd like to become the owner of the shared folder? If yes, then you'd need to ask your provider to transfer its ownership over to you. Otherwise, if the owner of the shared folder chooses to remove you as a member, they can…

Hey @"annabr", please check your email address and reply back to my message, when possible. @"nsns", I had a look at your support ticket and can see that our advanced agent replied back to you recently. I can understand your frustration though due to the delay. I’ve left them another internal note as well, so that they may…

Hi again @"Mhmd Hakam", and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team. Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

Hi @"deehat"! Please reply back to my email, when you can, and we’ll go from there.

No worries, Dave. I’m glad you were able to figure it out at least.